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Invalid product key for office 2007 home & student edition RRS feed

  • Question

  • Hi
    Recently I purchased the Microsoft office home & student 2007 edition from dell web site. (Please note that it is not a pre-installed version. I purchased it from dell as there was deal going on). Now after receiving this software , as I started installing, I am getting the error msg that the product key is invalid. My prodct key is something like 60000xxxxx etc. When I try to enter 0 after 6 , it displays message that 0 is invalid character in product key. So I tried putting 'o', O' etc, but it is still invalid.
    When I contacted microsoft , they are saying you need to contact dell as they are reseller. So when I contacted dell they in turn asked to contact microsoft again.
    I am totally frustrated as in spite of buying genuine software, it's product key is not working.
    Also dell is not ready to take it return as they are saying we can not take it back as CD package is now open.

    Can anybody pl help me on this issue.

    Wednesday, July 30, 2008 3:28 AM

Answers

  • Ritesh2204,

    Is this the offer from Dell?:  http://accessories.us.dell.com/sna/productdetail.aspx?c=us&cs=19&l=en&sku=A0754540

    That is a good price :-) although shipping is the variable.

    The details of the offer say this is a full retail version of Office 2007 H&S, which should have come in a fancy clear plastic case.  Inside the case should be the disc holder, and on that you should see an orange sticker with the Product Key.

    The description of the Product Key you reported does not sound correct, you may be accidentally using another number in the packaging materials.

    Product Keys for most Microsoft products are in a five-by-five format, and specifically for your Office, meaning they are five groups of five characters each, like this made up example:

    ABCDE-12345-XYZ12-B1LGT-XR42P

    When you type them in, they are case-insensitive, meaning that it does not matter if you use lower case or capitals.

    By the way, the license for your new Office allows it to be installed on up to three of your computers as long as it is used in a noncommercial setting.  Please read your End User Licensing Agreement for all of the details.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Lori MS Friday, August 1, 2008 5:28 PM
    Wednesday, July 30, 2008 4:32 PM
  • ritesh2204,

    Yes, make sure that the product key you are using is the correct product key for Home And Student 2007 Office Edition.
    You can also go the the the website for how to tell (for Office):

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    I hope this helps,

    Lori MS
    Lori MS
    • Marked as answer by Lori MS Friday, August 1, 2008 5:28 PM
    Wednesday, July 30, 2008 7:04 PM

All replies

  • Ritesh2204,

    Is this the offer from Dell?:  http://accessories.us.dell.com/sna/productdetail.aspx?c=us&cs=19&l=en&sku=A0754540

    That is a good price :-) although shipping is the variable.

    The details of the offer say this is a full retail version of Office 2007 H&S, which should have come in a fancy clear plastic case.  Inside the case should be the disc holder, and on that you should see an orange sticker with the Product Key.

    The description of the Product Key you reported does not sound correct, you may be accidentally using another number in the packaging materials.

    Product Keys for most Microsoft products are in a five-by-five format, and specifically for your Office, meaning they are five groups of five characters each, like this made up example:

    ABCDE-12345-XYZ12-B1LGT-XR42P

    When you type them in, they are case-insensitive, meaning that it does not matter if you use lower case or capitals.

    By the way, the license for your new Office allows it to be installed on up to three of your computers as long as it is used in a noncommercial setting.  Please read your End User Licensing Agreement for all of the details.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Lori MS Friday, August 1, 2008 5:28 PM
    Wednesday, July 30, 2008 4:32 PM
  • ritesh2204,

    Yes, make sure that the product key you are using is the correct product key for Home And Student 2007 Office Edition.
    You can also go the the the website for how to tell (for Office):

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    I hope this helps,

    Lori MS
    Lori MS
    • Marked as answer by Lori MS Friday, August 1, 2008 5:28 PM
    Wednesday, July 30, 2008 7:04 PM