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0xc004e002 error RRS feed

  • Question

  • So, my kids computer has the dreaded 0xc004e002 error message upon log in.  I have followed the other threads here and run the diagnostic, with the below results.  I cannot find anywhere how to solve this problem now.  Hopefully, someone out there can help, because Dell support wants to charge me $50 to just talk to me.

    Thanks, in advance!

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {5182B5A7-1665-43FF-9ED6-5124FD04453C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5182B5A7-1665-43FF-9ED6-5124FD04453C}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-1430970095-1827114488-2399089724</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>72333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4399E1FEA0FA726</Val><Hash>SWMWVfsyVoTVMXiZYInEr4frwso=</Hash><Pid>81602-915-2103895-68020</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1635, 9) (null): 0xC004E002

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJSOrHoQtsBszMCyCiVsPEaDQqIGpJT78vSi8ZCWsqesViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08   
      FACP            DELL          M08   
      HPET            DELL          M08   
      BOOT            DELL          M08   
      MCFG            DELL          M08   
      SLIC            DELL          M08   
      OSFR            DELL          M08   
      SSDT            PmRef        CpuPm

    Tuesday, March 30, 2010 12:27 AM

Answers

  • Hi Nancy,

      It starting to sound like your issue may be more complex then I originally though and I don't think the forum is the best place to continue troubleshooting it.

      I recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga (depending on your region, you may have Phone, Email and/or Chat available) this way, if the Non-Genuine issue turns out to just be a side effect of a bigger Windows issue, they can transfer you to a support person trained in that area.

    Sorry I couldn't be more help,


    Darin MS
    Thursday, April 1, 2010 11:21 PM

All replies

  • Hello nkenke

    It appears that Vista's Licensing Store may be corrupt or it's data is "messed up" in some way.  I recommend recreating the Store using the below steps.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. (use the product key from the sticker on the side or bottom of the PC and Activate by Phone).

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, March 30, 2010 9:22 PM
    Tuesday, March 30, 2010 9:22 PM
  • Thank you, Darin.  I have seen this solution and tried it before I sent the original email.   However, whenever I type %windir%\system32 in my browser, I get a google search for all kinds of things called windir, and I do not get to the CMD.exe file you refer to.  Any suggestions on how not to do an automatic google search?  I'm not typing in the google search box, but the browser box.

    Nancy

    Wednesday, March 31, 2010 1:49 AM
  • Hi Nancy,

      I assume you are using Firefox or another (non-Internet Explorer) browser. Those browsers don't seem to allow the user to navigate within Windows like Internet Explorer does.

      The only workaround that I know of is to boot into Safe Mode, open Internet Explorer, click the Tools drop down menu and select Internet Options.  A window will open, click on the Programs tab. there should be a section on this tab that allows you to set Internet Explorer as Default. (Note: you can also access the Internet Options window thru the control panel).  You can change back to your preferred browser once we get the issue resolved

      Now, boot back into normal mode and follow the steps I provided.  They should work now.

     

    Hope that helps,


    Darin MS
    Wednesday, March 31, 2010 9:20 PM
  • Hi Darin,

    Thank you so much for all your help.  I seem to not be getting the error I had before, however, now I get a window stating that I need to reinstall windows.  I have the Windows installation CD in the drive but when I log on, the disk just spins and doesn't ever "take".  Since I still have a black screeen, I can't figure out how to choose the CD drive and get the disk to install.  There is a bar across the top of the screen that will allow me to open Microsoft Office programs, so I figure this is a good sign, but I can't get to the start menu or the my computer button.  If I log off or shut down and restart, I get the same problem over and over-stating I need to reinstall windows, but the disk just spins.

    Thank you for all your help.  You have been tremendous.

    Nancy

    Thursday, April 1, 2010 2:50 AM
  • Oh, and also, when I did all the steps above, it got to the end and said something like "don't recognize slmgr.vbs" or something like that and it got done with that part real fast, even though you say it might take a while.

    Nancy

    Thursday, April 1, 2010 2:52 AM
  • Hi Nancy,

      It starting to sound like your issue may be more complex then I originally though and I don't think the forum is the best place to continue troubleshooting it.

      I recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga (depending on your region, you may have Phone, Email and/or Chat available) this way, if the Non-Genuine issue turns out to just be a side effect of a bigger Windows issue, they can transfer you to a support person trained in that area.

    Sorry I couldn't be more help,


    Darin MS
    Thursday, April 1, 2010 11:21 PM
  • Hi Darin,

    Thank you for all your help.  I think I will try to find a local tech guy that can fix my computer.  I don't know enough to continue at this point and I have spent a lot of frustrating hours on this already.  I really appreciate all you have done to help me.

    Nancy

    Friday, April 2, 2010 1:27 AM