I am stuck in a loop of total retardation!!!! RRS feed

  • Question

  • I own an HP media center PC
    It came with Media Center 2005
    I purchased Vista Home Premium Upgrade from Circuit City
    Did the install - chose the clean install method
    life was good for 30 days
    day 31 - activation time

    First pass got an error message stating that my license had already been activated
    called licensing
    Got people in India who told me to go to customer support
    went to customer support, sent me to tech support (got case number)
    tech support sent me back to licensing
    asked licensing for supervisor
    me and supervisor got back with tech support.

    The only think I as a user can change is my product key
    Nobody can give me a product key
    What the hell am I supposed to do.

    BTW, got "disconnected" from the last call.
    FYI, I called Amex and disputed the purchase

    Is there anyone in Microsoft land who can help me?
    (this is being typed from my new Macbook Pro)
    Tuesday, March 20, 2007 2:48 AM


  • Hi Charlie,

    I'm sorry you've had a bad experience so far.  I hope I can make it better.  Could you help me by posting your diagnostics info from this tool: http://go.microsoft.com/fwlink/?linkid=52012.  That'll let me look up information on the key that's currently installed and what the problem might be with it.

    Have you tried to change your key through the "Change product key" link in the System Properties window?  You can get to the System Properties by right-clicking on Computer in the Start Menu and choosing Properties.

    Alternately, you can try phone activation which you can start by typing "slui 4" in the search field in the Start Menu and pressing Enter.

    Thank you!


    Tuesday, March 20, 2007 5:40 PM