locked
CRM 2011 Outlook plugin corrupts emails RRS feed

  • Question

  • Hi, we have CRM 2011 server with rollup 14 installed, using CRM 2011 for Outlook plugin. One client PC's Outlook client is corrupting many emails when set to track in CRM.

    I have removed CRM, removed all registry entries pertaining to CRM, repaired Office 2013, reinstalled CRM 2011, applied rollup 14, and this still happens. Every PC I configure with the account and open the email, it crashes Outlook. I have run scanPST on the OST, run the repair requests in Exchange server 2010. I have deleted the forms cache.

    When an email gets corrupted, when opened in Outlook it says "Could not install the custom actions" and then Outlook 2013 crashes. It does this in Outlook 2010 also. In OWA, it says:

    "The item can't be opened because it's become corrupted. The entire error report is listed below"

    Request
    Url: https://mail.domain.com:443/owa/forms/premium/SubPageEventHandler.aspx?ae=Item&a=Preview&t=IPM.Note&id=RgAAAAAuqXPz0wsjR7oZyndzAS3zBwDD7li80LE7TJZxUTnw%2f23uABHjr5k6AACQoheAQ7%2fBSI2QCj7WrlR2AAA7MLI6AAAJ&calist=16160016&canary=VJfXrHC4sk6pcFV4ES1rUkrzVHB_ndAIAXf5zZ4jHl1ZmP6AAfpamQ6POFzh_KiCfUKhXuaTFiY.&SP=1&pfmk=M40%3a1381870228548%3bM6%3a1381870228584%3bM33%3a1381870230010%3bM46%3a1381870230029&subpage=ReadMessage.ascx
    User: UserA
    EX Address: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=UserA
    SMTP Address: userA@domain.com
    OWA version: 14.3.158.1
    Mailbox server: exchange.domain.local

    Exception
    Exception type: Microsoft.Exchange.Data.Storage.CorruptDataException
    Exception message: The voting data was corrupt.

    Call stack
    Microsoft.Exchange.Data.Storage.VotingInfo.Read(BinaryReader reader)
    Microsoft.Exchange.Data.Storage.VotingInfo..ctor(MessageItem messageItem)
    Microsoft.Exchange.Data.Storage.MessageItem.get_VotingInfo()
    Microsoft.Exchange.Clients.Owa.Premium.RenderingUtilities.RenderVotingInfobarMessages(MessageItem message, Infobar infobar, UserContext userContext)
    Microsoft.Exchange.Clients.Owa.Premium.ReadMessage.OnLoad(EventArgs e)
    System.Web.UI.Control.LoadRecursive()
    System.Web.UI.Control.LoadRecursive()
    System.Web.UI.Control.LoadRecursive()
    System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    Tuesday, October 15, 2013 8:58 PM

Answers

  • Not very much of an answer, but we have installed CRM 2013 and completely reinstalled Windows on affected PC's and we no longer have the issue.
    • Marked as answer by pipnz Tuesday, January 27, 2015 10:27 PM
    Tuesday, January 27, 2015 10:27 PM

All replies

  • There's nothing in the error report to hint that the problem is related to CRM. The error report contains references to voting data. Does the problem email have voting buttons enabled on it? In Outlook 2013, when you create a new email message there is a Options tab with a feature called Use Voting Buttons. Perhaps this feature has a problem on its own, or when voting emails are tracked in CRM?

    Neil Benson, CRM Addict and MVP at Slalom Consulting. Find me on Twitter. Join over 20,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    Tuesday, October 15, 2013 10:12 PM
    Moderator
  • We are not using Voting Buttons at all. Even if we were, how would I tell if it was voting causing the issue if Outlook crashes when I click an email (happens in safe mode also)?

    The only thing done to the email is set to track in CRM.

    Wednesday, October 16, 2013 3:54 AM
  • Did you ever get a resolution on this?  I am having the exact same issue with just one user.
    Monday, February 24, 2014 10:12 PM
  • Did you find an answer to this? I think we have the same issue with 1 computer.

    Thanks

    Travis

    Tuesday, January 13, 2015 6:01 PM
  • Not very much of an answer, but we have installed CRM 2013 and completely reinstalled Windows on affected PC's and we no longer have the issue.
    • Marked as answer by pipnz Tuesday, January 27, 2015 10:27 PM
    Tuesday, January 27, 2015 10:27 PM