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    We have developed a CRM solution (Dynamics 2011 on RU15) which generates product quote that we send to customers. The quote grid uses telerik controls. Most PC were Win7 IE9 or 10 and works just fine. Some have now moved on to Win8 IE11. We now find when touching in to the grid with the tablet stylus no problems but use your finder and you get a unhandled error.

    We have testing with Tablet running Win7 IE10 and this fails also.

    It would appear using the stylus is OK but using a finger to move around the screen causes the problem.

    Any ideas

    Mike

    Wednesday, February 19, 2014 1:44 PM

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    You would likely need to ask for support from Telerik if their custom grid is failing. That doesn't sound like a CRM-specific issue.

    Also, Win7 isn't exactly designed for finger-based touch, which might be part of the issue.

    The postings on this site are solely my own and do not represent or constitute Hitachi Solutions' positions, views, strategies or opinions.

    Wednesday, February 19, 2014 2:50 PM
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    Its possible not an CRM issue and should be aimed at Telerik but have also tried on running CRM on Win8 but get the same results when using the touch screen.

    Was just using Win7 as datum as trying to run this over multiple platforms is bit of a headache. It would appear any platform Win7 or 8 with IE 9,10 or 11 (although 11 not supported for Dynamics) when using the touch screen causes the same error...

    Thursday, February 20, 2014 9:38 AM