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PLEASE HELP WITH VALIDATION ISSUES! RRS feed

  • Question

  • I have been trying to download media player 11, but can't.  It ask for me to validate my product key and when I try to do this it says that it could not be validated.  When I try to update my product key it says that it's a (VLK) and cannot be updated.  What should I do?
    Sunday, July 8, 2007 2:46 AM

Answers

  • A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on how to acquire a WGA Kit.
    Sunday, July 8, 2007 2:53 AM
    Moderator
  • Tammy2002921,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, July 9, 2007 1:11 PM
  • Tammy,

     

    Please let us know @ your earliest convience the diag results. We will analyze the report and provide you with a solution.  Also you may be able to contact the manufacturer of the system and request the medial restoration discs for a slight charge.

     

     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP

    Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume

    License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating

    System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for

    flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY

    and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP

    Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate

    any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a

    resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or

    http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and

    let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof

    for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for.

    Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the

    non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk

    because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if

    you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

    Tuesday, July 10, 2007 12:35 AM

All replies

  • A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on how to acquire a WGA Kit.
    Sunday, July 8, 2007 2:53 AM
    Moderator
  • Tammy2002921,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, July 9, 2007 1:11 PM
  • Tammy,

     

    Please let us know @ your earliest convience the diag results. We will analyze the report and provide you with a solution.  Also you may be able to contact the manufacturer of the system and request the medial restoration discs for a slight charge.

     

     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP

    Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume

    License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating

    System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for

    flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY

    and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP

    Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate

    any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a

    resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or

    http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and

    let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof

    for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for.

    Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the

    non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk

    because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if

    you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

    Tuesday, July 10, 2007 12:35 AM