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Windows Vista Now Saying Not Genuine RRS feed

  • Question

  • Up until the last week or two, my copy of RC1 was running fine. Then I started getting messages saying that my copy of Vista isn't genuine. When I click on a link, it says that I need to activate my copy. When I check my system properties, it says that my copy is already activated. Below is the diagnostic tool report. Can anyone help???

     

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0x0
    Windows Product Key: *****-*****-7H47H-PP288-2BJXF
    Windows Product Key Hash: YPmX/mfh1ETA5EfJNLmyd1R7bEY=
    Windows Product ID: 78427-099-4875774-70220
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.5600.2.00010100.0.0.001
    ID: ba495a2d-8277-4207-b0ae-3dee5e44cb67
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 5600.vista_rc1.060829-2230
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: E:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ba495a2d-8277-4207-b0ae-3dee5e44cb67</UGUID><Version>1.5.0723.1</Version><OS>6.0.5600.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-2BJXF</PKey><PID>78427-099-4875774-70220</PID><PIDType>5</PIDType><SID>S-1-5-21-154703854-3572812670-1035248524</SID><SYSTEM><Manufacturer>MSI                             </Manufacturer><Model>MS-6380                         </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.        </Manufacturer><Version>07.00T                          </Version><SMBIOSVersion major="2" minor="3"/><Date>20020131000000.000000+000</Date></BIOS><HWID>F8303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>577826E71400A5A</Val><Hash>kamPNMgSp9OF0sz0s4sRnVlCcy8=</Hash><Pid>81605-301-4728905-65551</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, January 6, 2007 9:35 PM

Answers

  • Hi Oryon,

    Could you try the steps Carey suggested here:

     Carey Frisch wrote:

    Try the following procedure:

    1: From the Start menu, select cmd window. If cmd application is not 
    visible type cmd in the "Start Search"
    2: Right Click on the cmd window
    3: Scroll down and select "Run as Administrator"
    4: run the command "slmgr -ato"
    5: Wait for sometime to see a dialog box
    6: Most likely you will see a success page.
    7: Visit http://www.microsoft.com/genuine website and validate again.
    8: Restart your computer.

    Please let me know the result.  Thank you!

    Friday, January 12, 2007 11:33 PM

All replies

  • Oryon:

     

    It looks like it was activated perfectly fine, but there may be some issues with the system thinking it is "Tampered" due to non-compliant software being installed (such as Spyware Doctor 4.0, etc).

     

    There are several threads in this forum that refer to Error 0xc004d401 causing non-genuine status or preventing activation.  In those threads, we have discussed 3 applications that have been identified as conflicting with Vista software licensing technology (which causes the issue).  Please find an update below for each:

    * PC Tools Spyware Doctor

    PC Tools notified us today that they have posted a new verison of Spyware Doctor on their web-site that no longer manifests the issue. Great thanks to the PC Tools folks for their very responsive help in making the change!

    * Trend Micro Internet Security (incl. PC-Cillin Anti-Virus)

    The issue has only been known to arise when upgrading from XP to Vista.  Versions of Trend Micro Internet Security 14.56 and greater do not manifest the 0xc004d041 error.  If you receive the error and are running this application, please download and install the latest version of Trend Micro's software.

    * nProtect GameGuard

    This issue was uncovered only recently. Our security protection team is attempting to contact nProtect to discuss the issue (per the latest status I have, which is nearly 1 week old). I'm hopeful that we've already made contact and are discussing -- I'll ping the protection team for more details.

     

     

    Also, what happens when you go to www.microsoft.com/genuine and click Validate Windows?

    -phil

     

    Monday, January 8, 2007 8:21 PM
  • I actually don't have any of those programs installed or running. I do, however, have AVG-Free (v7.5) running as an anti-virus, but Vista seems to be recognizing it just fine. That is really the only software that I have installed that I can potentially see as running into a problem. The only other software that I've installed recently, was the Office 2007 Professional 60-day trial.

    As for your last question, when I click on the Validate Windows button on the www.microsoft.com/genuine site, It brings me to a screen that says I need to activate the software. It's really frustrating seeing as I've already activated Vista, it shows that it's been activated and I can't do anything now to "re-activate" the software.

    -Oryon

    Monday, January 8, 2007 8:32 PM
  • Hi Oryon,

    Could you try the steps Carey suggested here:

     Carey Frisch wrote:

    Try the following procedure:

    1: From the Start menu, select cmd window. If cmd application is not 
    visible type cmd in the "Start Search"
    2: Right Click on the cmd window
    3: Scroll down and select "Run as Administrator"
    4: run the command "slmgr -ato"
    5: Wait for sometime to see a dialog box
    6: Most likely you will see a success page.
    7: Visit http://www.microsoft.com/genuine website and validate again.
    8: Restart your computer.

    Please let me know the result.  Thank you!

    Friday, January 12, 2007 11:33 PM
  • I tried the above steps with no luck. I opened the "cmd" window, but wasn't able to right-click and select "Run as Administrator." I went ahead and ran the command line you gave above, and recieved the following message:

       Activating Windows(TM) Vista, Ultimate Edition

       (93e4d97f-9aec-45f9-8eb8-f7f3b67bf400)...

       Error: 0xC004F025 Access denied: the requested action requires elevated privileges.

     

    Is there another way to get the "Run as Administrator" option for the "cmd" window? I am logged in as my main account, which is an administrator account.

     

    Sunday, January 21, 2007 5:52 PM
  • Do not initially open the Command Window.  Go to Start > Command Prompt, then right-click on the Command Prompt icon and select "run as administrator".
    Sunday, January 21, 2007 6:08 PM
    Moderator
  • Ok, I was able to "re-activate" Vista, and go on the website and was given confirmation that Windows was validated. However, after I restarted my computer, the OS seems to still think that it's not genuine! I still can't get any updates or other such things! What's going on here? I've included a new MGADiag report to see if this helps any,

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-7H47H-PP288-2BJXF
    Windows Product Key Hash: YPmX/mfh1ETA5EfJNLmyd1R7bEY=
    Windows Product ID: 78427-099-4875774-70220
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.5600.2.00010100.0.0.001
    ID: ba495a2d-8277-4207-b0ae-3dee5e44cb67
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 5600.vista_rc1.060829-2230
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: E:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ba495a2d-8277-4207-b0ae-3dee5e44cb67</UGUID><Version>1.5.0723.1</Version><OS>6.0.5600.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-2BJXF</PKey><PID>78427-099-4875774-70220</PID><PIDType>5</PIDType><SID>S-1-5-21-154703854-3572812670-1035248524</SID><SYSTEM><Manufacturer>MSI                             </Manufacturer><Model>MS-6380                         </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.        </Manufacturer><Version>07.00T                          </Version><SMBIOSVersion major="2" minor="3"/><Date>20020131000000.000000+000</Date></BIOS><HWID>F8303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>577826E71400A5A</Val><Hash>kamPNMgSp9OF0sz0s4sRnVlCcy8=</Hash><Pid>81605-301-4728905-65551</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, January 22, 2007 11:56 PM
  • Hi Oryon,

    Did you try rebooting after you validated?  Sometime the system needs to restart after validation to clear your non-genuine status.  Could you try that and let me know what you get?  Thanks for your patience and follow-up!

    Tuesday, January 23, 2007 1:12 AM
  • I did restart my system after I got the validation message.
    Tuesday, January 23, 2007 1:14 AM
  • I recieved no error code at all. The website said that Windows was validated. However, when I try to run Microsoft Update or anything that requires Genuine Windows, I'm not able to proceed.
    Tuesday, January 23, 2007 1:24 AM
  • Please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post your SR number here.  It takes about a day for the me to be able to see it.  I'll contact you directly to follow up.  Thank you!
    Tuesday, January 23, 2007 1:34 AM
  • Here's my SR#:

    SRZ070123002294

    Let me know if there is any additional info that I can get for you!

    Tuesday, January 23, 2007 6:13 PM