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can you please tell me how can i fix this (invalid product key ) RRS feed

  • Question

  •  

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-WCXDP-RMHWT-V4TDT
    Windows Product Key Hash: JxjrXdcjZi3Tbw/S4ttOrBkT0C0=
    Windows Product ID: 55274-640-1532467-23665
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 584e2feb-89b8-496c-a9dc-7a54442f3f12
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>584e2feb-89b8-496c-a9dc-7a54442f3f12</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-V4TDT</PKey><PID>55274-640-1532467-23665</PID><PIDType>1</PIDType><SID>S-1-5-21-842925246-1303643608-682003330</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>TravelMate 3280</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.11     </Version><SMBIOSVersion major="2" minor="4"/><Date>20060301000000.000000+000</Date></BIOS><HWID>78F43F07018400DE</HWID><UserLCID>3401</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57350</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, May 21, 2007 8:37 PM

Answers

  • Kuwaiti,

     

    Thank you for posting your diagnostic information and posting on the thread. Diagnostic results help our team find resolutions. I have extracted a portion of your diagnostic results to review with you.

     

    WGA Data-->
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP operating system and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. First, if this comes as a total surprise, please go back to where you purchased the software and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses. Second, if you purchased this copy of XP from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

     

    The key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement.
    Counterfeiters have been known to sell computers with Windows installed, all using the same product key, to unsuspecting consumers. Again, you may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office. Please review and follow the guidance @ http://www.microsoft.com/genuine on how to become genuine.

    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.

     

    Thank you
    Stephen Holm
    WGA Forum Manager

     

     

     


     

    Monday, May 21, 2007 9:11 PM
  • Kuwaiti,

     

    The CoA is telling us that your Acer laptop came from Acer with a genuine installation of XP Home Edition.  Sometime between then and now, a nongenuine installation of XP Pro was put on it.

     

    The solution is relatively simple----use the Acer-supplied Recovery Solution to put the original installation of XP Home Edition back on to the computer.  Once you do that, you will be 100% genuine again.

     

    Please consult the documentation that came with your computer, or the specific support page at Acer.com for your model of Travel Mate, in order to get instructions on how to do that.

    Wednesday, May 23, 2007 1:15 AM
  • kuwati:

     

     

    I would suggest going to http://www.microsoft.com/genuine/selfhelp/validationhelp.aspx to try and resolve the validation issue you're having. It is a wizard created to help identify what may have happened with your Windows XP installation to make it non-genuine - as well as provide next-steps for resolution.

     

    -phil

    Wednesday, May 23, 2007 10:53 PM

All replies

  • Kuwaiti,

     

    Thank you for posting your diagnostic information and posting on the thread. Diagnostic results help our team find resolutions. I have extracted a portion of your diagnostic results to review with you.

     

    WGA Data-->
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP operating system and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. First, if this comes as a total surprise, please go back to where you purchased the software and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses. Second, if you purchased this copy of XP from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

     

    The key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement.
    Counterfeiters have been known to sell computers with Windows installed, all using the same product key, to unsuspecting consumers. Again, you may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office. Please review and follow the guidance @ http://www.microsoft.com/genuine on how to become genuine.

    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.

     

    Thank you
    Stephen Holm
    WGA Forum Manager

     

     

     


     

    Monday, May 21, 2007 9:11 PM
  • mr. stephen holm

    thank you so much

    Tuesday, May 22, 2007 12:30 AM
  • Kuwaiti,

    Please look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Your Acer TravelMate laptop may have come from Acer with a genuine installation of Windows.  If there is a genuine MS CoA on the bottom of the laptop, it will tell us which version and edition of Windows was and most likely still is licensed to run on your Acer.  Post back with that info for more advice.

    Tuesday, May 22, 2007 1:43 PM
  • i found this

     windows xp home simp chn 672

    """"""""""""""""" (******* ) <------ i dont know what is this code for

    and then the product key : *****-*****-*****-*****-*****

     

    what should i do ?

     

     

    and thank you for helping me

    Tuesday, May 22, 2007 2:47 PM
  • Kuwaiti,

     

    Are you describing a Certificate of Authenticity (CoA) that is affixed to the bottom of your laptop?

     

    If so, we would expect that on the line below the Product Name (in your case, "windows xp home simp chn 672"), we would see the computer manufacturer's name printed.  Is that so on your computer?  If there is no computer manufacturer's name in that spot, then we would expect to see either "OEM Product" or "OEM Software" printed in that space.

     

    Please post back and let us know.

    Tuesday, May 22, 2007 3:29 PM
  • i found this

     

     ( the proof of lincense certificate of authenticity )

     

     

    Tuesday, May 22, 2007 3:55 PM
  • Kuwaiti,

     

    Have a look halfway down this page:  http://images.google.com/imgres?imgurl=http://www.msicomputer.com/NB/pr/images_vista/lable.jpg&imgrefurl=http://www.msicomputer.com/NB/pr/vista.asp&h=119&w=285&sz=17&hl=en&start=5&tbnid=IpvAxQju35k2KM:&tbnh=48&tbnw=115&prev=/images%3Fq%3Dacer%2Blaptop%2Bcertificate%2Bof%2Bauthenticity%26gbv%3D2%26ndsp%3D20%26svnum%3D10%26hl%3Den%26sa%3DN

     

    You will see a sample CoA.  You will see where it reads "Windows XP".  On yours it will read "windows xp home simp chn 672."

     

    On the sample where it reads "OEM Name here", what does your have printed there?

    Tuesday, May 22, 2007 4:06 PM
  •  <---------------------------    its not the same sample i have and its a pink colour                                                                                                     

                                                                                                                     

                                                                                                                                       

     

     

                                           and i think this is the name of it  ------------>                     windows xp home simp chn 672."

     

                                                                                                                                               acer incorporated

    Tuesday, May 22, 2007 10:36 PM
  • Kuwaiti,

     

    The CoA is telling us that your Acer laptop came from Acer with a genuine installation of XP Home Edition.  Sometime between then and now, a nongenuine installation of XP Pro was put on it.

     

    The solution is relatively simple----use the Acer-supplied Recovery Solution to put the original installation of XP Home Edition back on to the computer.  Once you do that, you will be 100% genuine again.

     

    Please consult the documentation that came with your computer, or the specific support page at Acer.com for your model of Travel Mate, in order to get instructions on how to do that.

    Wednesday, May 23, 2007 1:15 AM
  • kuwati:

     

     

    I would suggest going to http://www.microsoft.com/genuine/selfhelp/validationhelp.aspx to try and resolve the validation issue you're having. It is a wizard created to help identify what may have happened with your Windows XP installation to make it non-genuine - as well as provide next-steps for resolution.

     

    -phil

    Wednesday, May 23, 2007 10:53 PM