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oem version...what does this mean? What do I do? RRS feed

  • Question

  • Here's the diagnostic report. Office has been in the computer since I bought it from Dell.
    The "activate product" tab on teh help menu says "already activated".

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {0B6A0006-2568-4F18-8964-C14014FDD0A7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Small Business - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0B6A0006-2568-4F18-8964-C14014FDD0A7}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1522185248-2239205412-4021802654</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension XPS                </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20030919000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>403331E701848173</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION DIMXPS</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>95BC6FCEF0FF7D0</Val><Hash>6Twm/YwBp067TKnhLcQ91nC4NJ4=</Hash><Pid>54188-OEM-1793161-58728</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="19" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B1C2:Dell Inc|1B1C2:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, October 20, 2009 2:55 PM

Answers

  • Hello danshoe123,

    Running the MS FixIt in the Method 2 section of this MS KB article almost always takes care of the problem you have encountered:
    http://support.microsoft.com/default.aspx/kb/903275/en-us

    Post back to let us know if it worked for you!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 20, 2009 3:03 PM

All replies

  • Hello danshoe123,

    Running the MS FixIt in the Method 2 section of this MS KB article almost always takes care of the problem you have encountered:
    http://support.microsoft.com/default.aspx/kb/903275/en-us

    Post back to let us know if it worked for you!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 20, 2009 3:03 PM
  • The Fixit software deactivated my product. I had to re-validate...and it worked. Problem solved, but problem was also created by Microsoft where I didn't have one before!

    Dan
    Tuesday, October 20, 2009 3:15 PM
  • Hello danshoe123,

    The problem you encountered is one where the License File, created by Office Product Activation when Office XP Small Biz was first installed on your computer, became corrupted, damaged, or otherwise altered.

    As far as I know, Microsoft product support has not yet nailed down why this happens.  Some posters have written that it happened right after they used a "registry cleaner" or "file system cleanup" utility, but at the moment this is only anecdotal evidence at best.

    As a general statement, file corruption can also happen due to malware infestations or hardware problems such as defective RAM or a defective hard disk drive.

    Rgeardless of why, when the License File is corrupted or damaged, Office Product Activation is affected and Office Genuine Advantage will report a nongenuine status.

    The good news is that running the FixIt seems to have a very high success rate.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 20, 2009 3:55 PM