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Bought Windowsw xP pro from Microsoft inAug2007 & used it till a week back.The PC was infected with lot of virus;they were cleared with antiVirus software;after restarting, it displays "the copy of windows did not pass genuine windows validation" RRS feed

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    It asks me to buy genuine windows- I already bought it from MS. then why should I buy again? It does not specify "how to revalidate " the softaware?I typed the Product KEY, but it asks for ID ;what is it and where is it printed?Bill from MS has only Order no,Part no,& Key.
    Sunday, June 7, 2009 3:57 PM

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    Hello apraba,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a reply to this message:  http://social.microsoft.com/Forums/en-US/genuinewindowsxp/threads.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another edition or version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Saturday, June 13, 2009 3:17 AM
    Monday, June 8, 2009 7:48 PM