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    Hi,

    In our phone call activity, the sender and recipient fields have gone back to front, but it is not just a case of swapping the fields around...to explain..When "Incoming" is selected, the current user is in the "Sender" field, and when "Outgoing" is selcted the current user in in the "Recipient" field....

    Where is the code that changes these options, as there is no code on the "Phone Call" form...wher can I find how to correct this...or is it just a simple label change...? What is really wierd about this is that I am the only one doing customizations, so don't know how this got changed.

    Cheers and regards Rossco
    Wednesday, September 8, 2010 2:40 AM

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    Hi GrenadaV,

    i checked on V4 installation it works fine for me. On selecting outgoing it shows current user as "Sender" and for incoming it shows current user as "Recepient".

    The possible reason i can think of this behavior in your system is that someone have customized "Direction" attribute. Check once by following steps mentioned below.

    STEPS:

    1. navigate to settings > customization  > customize entities

    2. select phone call entity and double click on it

    3. Navigate to Attribute and open attribute with Display Name: "Direction" and attribute name "directioncode"

    4. Click on Incoming from type and click edit ----> Value should show as 0

    5. Click on Outgoing from type and click edit --> value should show as 1

    6. Default value should show Outgoing

     

    if validation at 4,5,6 is not correct rename the options/change default value

    Pubish customizations are try again.

     

     

    • Marked as answer by GrenadaV Thursday, September 16, 2010 9:27 PM
    Thursday, September 16, 2010 6:10 AM

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    Hello, Rosco.

     

    This behaviour is hardcoded in the system.

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    Wednesday, September 8, 2010 6:41 AM
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    As Andriy says, it is hardcoded, but if you wanted to remove this from happening then you would probably have to remove the onclick event from the control.
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    Wednesday, September 8, 2010 8:11 AM
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    Hi, thanks both of you for responding....

    OK, if that is the case, then I am having trouble understanding the logic behind the Sender & Receiver...;-\

    If I receive a phone call (incoming), the activity comes up with my name in Sender.....would that not logically be the Receiver as I am receiving the call?

    Just wondering what Microsfot's logic/explaination is for this design....hope I am making sense ;-)

    Cheers and regards Rossco
    Wednesday, September 8, 2010 10:31 PM
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    it sounds like somethiing happened to your system.  Maybe there is some script running or some change made because when I create a phone call it defaults to Outgoing and my name is in the sender field.  When I select Incoming, my name switches to the Recipient field.

    Regards, Donna

    Saturday, September 11, 2010 4:13 PM
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    The direction of phone call i.e. incoming / outgoing is defined by attribute Name: "Direction" & attribute type : "BIT". This attribute is customizable and you can change name of attribute and even default value of attribute also. For more assistance you can follow the steps mentioned below.

    Thanks

    Niraj

    STEPS:

    1. navigate to settings > customization  > customize entities

    2. select phone call entity and double click on it

    3. Navigate to Attribute and open attribute with Display Name: "Direction" and attribute name "directioncode"

    Here select the option and click on Edit to change name of options and you can select default value picklist to change default selection of this attribute.

    Tuesday, September 14, 2010 4:19 PM
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    it sounds like somethiing happened to your system.  Maybe there is some script running or some change made because when I create a phone call it defaults to Outgoing and my name is in the sender field.  When I select Incoming, my name switches to the Recipient field.

    Regards, Donna


    Hi Donna,

    thanks for that...so I am not going crazy after all :-)(well, maybe a little)...

    I will go through what Niraj has posted...and if that is not the answer, then I will have some serious digging around to do ;-\

    Cheers and regards Rossco
    Wednesday, September 15, 2010 10:28 PM
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    Hi Niraj,

    thanks for your help, but that did not work for this situation....am tending to think that it is something much deeper than the attribute of forms...as I just checked in the forms and fields and there is no code in the phone call entity at all...;-\

    Cheers and regards Rossco
    Wednesday, September 15, 2010 10:45 PM
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    Hi GrenadaV,

    i checked on V4 installation it works fine for me. On selecting outgoing it shows current user as "Sender" and for incoming it shows current user as "Recepient".

    The possible reason i can think of this behavior in your system is that someone have customized "Direction" attribute. Check once by following steps mentioned below.

    STEPS:

    1. navigate to settings > customization  > customize entities

    2. select phone call entity and double click on it

    3. Navigate to Attribute and open attribute with Display Name: "Direction" and attribute name "directioncode"

    4. Click on Incoming from type and click edit ----> Value should show as 0

    5. Click on Outgoing from type and click edit --> value should show as 1

    6. Default value should show Outgoing

     

    if validation at 4,5,6 is not correct rename the options/change default value

    Pubish customizations are try again.

     

     

    • Marked as answer by GrenadaV Thursday, September 16, 2010 9:27 PM
    Thursday, September 16, 2010 6:10 AM
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    Hi GrenadaV,

    i checked on V4 installation it works fine for me. On selecting outgoing it shows current user as "Sender" and for incoming it shows current user as "Recipient".

    The possible reason i can think of this behavior in your system is that someone have customized "Direction" attribute. Check once by following steps mentioned below.

    STEPS:

    1. navigate to settings > customization  > customize entities

    2. select phone call entity and double click on it

    3. Navigate to Attribute and open attribute with Display Name: "Direction" and attribute name "directioncode"

    4. Click on Incoming from type and click edit ----> Value should show as 0

    5. Click on Outgoing from type and click edit --> value should show as 1

    6. Default value should show Outgoing

     

    if validation at 4,5,6 is not correct rename the options/change default value

    Publish customizations are try again.

     

     


    Niraj,

    You legend...:-), as per your instructions after checking the Incoming as 0 and Outgoing as 1, which was all as it should be, I noticed the default was set to Incoming instead of Outgoing, so I changed this and now it all works as it should :-) thanks you so much for persevering with me on this, really appreciated.

    Cheers and regards Rossco
    Thursday, September 16, 2010 9:27 PM