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Vista Suddenly not genuine RRS feed

  • Question

  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89583-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {0FC4464A-83DB-4CBE-946A-A1F506BB2A1C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0FC4464A-83DB-4CBE-946A-A1F506BB2A1C}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-667662223-3627421662-608056719</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.15</Version><SMBIOSVersion major="2" minor="5"/><Date>20080620000000.000000+000</Date></BIOS><HWID>8A303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>24C9FE1829F1F10</Val><Hash>TdxeeqcV2Kd4NIVyfFlizlV3jUM=</Hash><Pid>81599-904-7489464-65677</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAEABAABAAEAAQAFAAAAAgABAAEAonZQNwK/8nu2WWT+iP2Ee9xE8vSaiEQl7BYVBUuH0gisVswx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          FX09   
      FACP            DELL          FX09   
      HPET            DELL          FX09   
      MCFG            DELL          FX09   
      SLIC            DELL          FX09   
      DMY2            DELL          FX09   
      SSDT            PmRef        CpuPm





    The code from the validation attempt is:
    [0x80070426]
    Tuesday, February 17, 2009 8:48 AM

Answers

  • Hi guys,


    OK, we have some steps that we believe will resolve the issue, but these steps should Only be tried for issues that meet the below criteria:

    1) The problem is diagnosed as a 'Software Licensing Service has Stopped' issue 
    2) When you attempt to re-start the service (either thru the 'Services' interface or by the net start slsvc command) you get the error: "Error 3: The system cannot find the path specified"

    If your issue meets the above criteria the below is information and a fix for your issue:

    In your Vista's Registry, at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc  there are a number of Entries that deal with the file Slsvc (such as DisplayName, FailureAction, RequiredPrivileges and so on). None of these entries have been touched Except the Entry 'ImagePath'. this entry has been deleted.


    To rephrase: The cause of your issue is that the Registry Entry (ImagePath), that points to the file location of file slsvc.exe (which is the file that runs the Software Licensing Service), is missing. 


    Here are a few possible reasons this registry entry could go missing

    a) User deleted the Entry
    b) A Registry "cleaner" program deleted the Entry
    c) An Anti-virus or Anti-spyware program deleted the Entry
    d) Malware of some kind (Virus, Trojan, Worm, so on) deleted the Entry

     I can't be completly positive (untill I see the deletion occur, in person) but the chance that this was caused by anything that Microsoft has done, very low. I say that because the location of the file slsvc.exe has not changed since Vista's launched, so there is no reason that anything released by Microsoft, would touch that Entry.


    To fix the issue, we need to re-insert that Registry Entry.


    1) Open Notepad
    2) Copy the text (in the below box) and paste it into the notepad:

     
    Windows Registry Editor Version 5.00  
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc]  
    "DisplayName"="@%SystemRoot%\\system32\\SLsvc.exe,-101"  
    "Group"="ProfSvc_Group"  
    "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\  
      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,53,\  
      00,4c,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00  
    "Description"="@%SystemRoot%\\system32\\SLsvc.exe,-100"  
    "ObjectName"="NT AUTHORITY\\NetworkService"  
    "ErrorControl"=dword:00000001  
    "Start"=dword:00000002  
    "Type"=dword:00000010  
    "DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00  
    "ServiceSidType"=dword:00000001  
    "RequiredPrivileges"=hex(7):53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,\  
      00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,00,\  
      61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,\  
      00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,\  
      61,00,74,00,65,00,47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,\  
      00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\  
      72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\  
      00,65,00,67,00,65,00,00,00,00,00 

    3) In Notepad, click ‘File’ then select ‘Save As’
    4) In the ‘Save As’ window, select ‘Desktop’ as the location to save to.
    5) Click the ‘Save as Type’ dropdown menu and select ‘All File(*.*)’
    6) In the ‘File Name:’ field, type: slsvc_reg.reg
    7) Click the ‘Save’ button
    8) The file should now be on your desktop, double-click it
    9) Reboot


    Please report how this works for you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Thursday, February 19, 2009 1:51 AM
    • Marked as answer by SoccerC107 Thursday, February 19, 2009 7:13 AM
    Thursday, February 19, 2009 1:46 AM

All replies

  • Hello SoccerC107,


     In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Would you try the below set of steps. If the first one doesn't work, move to the next. 

    If neither set of steps works, please post back with the exact error message (if any) you received when you attempted each set of steps.

    The first set of steps are how to set the Software Licensing Service to start at each Vista Start-up.

    1. Click on the Start button and in the Start Search box type in:  services.msc
    2. Press the Enter key on your keyboard.
    3. The Services window should now open.
    4. Scroll down to Software Licensing, then right-click on it and select Properties.
    5. Under the General tab, click on the Stop button.
    6. Set the Startup Type to Automatic, then click Apply.
    7. Next, under Service Status, click on the Start button.
    8. Last, restart your computer.    

      The second set of steps are the Manual steps to Force Start the Software Licensing Service. 

    If you have access to the Start button:

    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: net start slsvc 

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: net start slsvc


    Thank you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Tuesday, February 17, 2009 8:53 PM
    Tuesday, February 17, 2009 8:52 PM
  • Error to the first set of steps:

    It was already stopped.  It was already on startup type automatic.  When I push service stats: Start it reads:

    "Windows could not start the Software Licensing service on Local Computer.  Error 3: The system cannot find the path specified."

    Error for second series of steps:

    "System error 3 has occurred.  The system cannot find the path specified."

    Third series of steps does not apply (i do have access to the start button).
    Tuesday, February 17, 2009 10:42 PM
  • YEAH.what is up with this..takes me FOREVER to find a tech support with MS lately and this happens....

    have valid disc and valid key...


    sorry, this is on CUSTOM hardware.....some some lame DELL or GATEWAY system...

    I don't have the logs because I had to remove the disc from my collection as soon as i could not activate it and it became useless.

    reinstall vista and key no longer genuine. can't get no further.  this was an upgrade copy.
    get same on full version too. this is EXPENSIVE. I had to throw away the disc because of this.


    have any solutions other than buy another $300 dollar copy?? I had home basic edition. 32 bits.

    windows 64 is not for me, though with debian and ubuntu I can hardly tell the difference between OS bits. they support the same software on 32 and 64.
    just loose the scanner in 64bits mode....driver issue.

    had to drop to linux. I'm not complaining, but windows has 3d games I like. UT3 is off the charts.

    also when i did run vista on my 3.4 d/c intel it seemed agressively slower than a 700mhz running windows 95.
    what did you do to the OS to make it run this way? i had 3.5 gb of ram, had to cut to 2GB due to a CPU thermal issue and a new motherboard,hence the reinstall.

    is it a serious issue with crypto memory adressing access like OSX has??  [you did sign an agreement to take code from apple.....]

    i dont get how a legit copy [and key] suddenly turns rouge.


    i would try 7 if it werent for bugs like the MP3 eater you so posted about the OS. I'm sure its fixed, but still....an OS that eats data isn't BETA ready. seems you didn't address the main beef with user requests, either. the candy looks okay.....

    neither do I like the 'we own you ' clause....but to try, sure its worth it.

    just not the price tag. why is it so expensive anyway? Mac OSX is about $150. [i know... mac os goes on mac hardware ...another anti-trust issue......]





    • Edited by frazzledjazz Wednesday, February 18, 2009 2:54 AM needed to add comment
    Wednesday, February 18, 2009 2:50 AM
  • i have same problem as  you. i took some screen shots if you want to look. this problem started when i couldnt axcess control panels.i want to fix this prob asap.

    http://i166.photobucket.com/albums/u106/jamesabc/Untitled-6.jpg

    http://i166.photobucket.com/albums/u106/jamesabc/Untitled2.jpg

    http://i166.photobucket.com/albums/u106/jamesabc/Untitled3.jpg


    http://i166.photobucket.com/albums/u106/jamesabc/Untitled4.jpg

    Wednesday, February 18, 2009 9:07 AM
  • jameabc,

    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, February 18, 2009 2:40 PM
  • Hi guys,


    OK, we have some steps that we believe will resolve the issue, but these steps should Only be tried for issues that meet the below criteria:

    1) The problem is diagnosed as a 'Software Licensing Service has Stopped' issue 
    2) When you attempt to re-start the service (either thru the 'Services' interface or by the net start slsvc command) you get the error: "Error 3: The system cannot find the path specified"

    If your issue meets the above criteria the below is information and a fix for your issue:

    In your Vista's Registry, at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc  there are a number of Entries that deal with the file Slsvc (such as DisplayName, FailureAction, RequiredPrivileges and so on). None of these entries have been touched Except the Entry 'ImagePath'. this entry has been deleted.


    To rephrase: The cause of your issue is that the Registry Entry (ImagePath), that points to the file location of file slsvc.exe (which is the file that runs the Software Licensing Service), is missing. 


    Here are a few possible reasons this registry entry could go missing

    a) User deleted the Entry
    b) A Registry "cleaner" program deleted the Entry
    c) An Anti-virus or Anti-spyware program deleted the Entry
    d) Malware of some kind (Virus, Trojan, Worm, so on) deleted the Entry

     I can't be completly positive (untill I see the deletion occur, in person) but the chance that this was caused by anything that Microsoft has done, very low. I say that because the location of the file slsvc.exe has not changed since Vista's launched, so there is no reason that anything released by Microsoft, would touch that Entry.


    To fix the issue, we need to re-insert that Registry Entry.


    1) Open Notepad
    2) Copy the text (in the below box) and paste it into the notepad:

     
    Windows Registry Editor Version 5.00  
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc]  
    "DisplayName"="@%SystemRoot%\\system32\\SLsvc.exe,-101"  
    "Group"="ProfSvc_Group"  
    "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\  
      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,53,\  
      00,4c,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00  
    "Description"="@%SystemRoot%\\system32\\SLsvc.exe,-100"  
    "ObjectName"="NT AUTHORITY\\NetworkService"  
    "ErrorControl"=dword:00000001  
    "Start"=dword:00000002  
    "Type"=dword:00000010  
    "DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00  
    "ServiceSidType"=dword:00000001  
    "RequiredPrivileges"=hex(7):53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,\  
      00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,00,\  
      61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,\  
      00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,\  
      61,00,74,00,65,00,47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,\  
      00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\  
      72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\  
      00,65,00,67,00,65,00,00,00,00,00 

    3) In Notepad, click ‘File’ then select ‘Save As’
    4) In the ‘Save As’ window, select ‘Desktop’ as the location to save to.
    5) Click the ‘Save as Type’ dropdown menu and select ‘All File(*.*)’
    6) In the ‘File Name:’ field, type: slsvc_reg.reg
    7) Click the ‘Save’ button
    8) The file should now be on your desktop, double-click it
    9) Reboot


    Please report how this works for you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Thursday, February 19, 2009 1:51 AM
    • Marked as answer by SoccerC107 Thursday, February 19, 2009 7:13 AM
    Thursday, February 19, 2009 1:46 AM
  • That did the trick.  Thanks a bunch.
    Thursday, February 19, 2009 7:13 AM
  • SoccerC107,

      Thank you for posting back, That is great to hear!

      Could you tell me if you have ever used any sort of 'Free Registry Cleaner"?  I have received reports that a reg cleaner may be deleting the Entry, I just want to get more information.


    If you have used a Reg Cleaning program, what I need is the exact program name and version.


    Thanks again,
    Darin MS
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Thursday, February 19, 2009 9:43 PM
  • doesn't solve the issue in my case.

    it was a fresh install, added zonealarm(if that) [sorry, but up until SP3, yall left a HUGE hole in windows firewall] went to go reboot the machine suddenly asked for a new cd key. The old one WOULD NOT WORK. This was a songle install on the very same hardware I had in the machine before.

    there wasn't a way around it. Its like XP suddenly lost its keys and dropped into demo mode, only I couldn't get past the login screen.


    Thursday, March 12, 2009 4:38 AM
  • Hello frazzledjazz,

    Is your issue with Windows XP or Windows Vista?


    If your issue is with XP, please create your own forum thread in the XP Validation forum at http://social.microsoft.com/Forums/en-US/genuinewindowsxp/threads/ Be sure to post a Diagnostic Report and detailed description of your issue.

    If your issue is with Vista, please create your own forum thread, in this forum. Be sure to post a Diagnostic Report and a detailed description of the issue.



    To generate a Diagnostic Report, download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a message in the new thread.



    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 12, 2009 7:43 PM




  •  hi--was having the same trouble with vista and ran your SLsvc fix--worked fine for me --also --i was running a program--REGDOCTOR--which was deleting this file on me---hope this may help someone else out----------------------
                                              thanks for the support---darrell
    Sunday, March 15, 2009 11:25 PM