Ron Stutz,
Have you activated onecare on your computer?
Verify if a Subscribe button is available in your onecare main screen. If available, click on it, Sign-in using your Live ID or the email address where your subscription is associated.
To check your subscription, you can sign-in to https://billing.microsoft.com.
You can reach support by following this FAQ.
How to reach support (FAQ) -
http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2