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Activity status issue RRS feed

  • Question

  • Hi,

    I have an activity form which gets into 'completed' status only when task issue phase is 'complete'.

    But sometimes it makes the activity status to 'Completed' even the task issue phase is 'open'.

    I looked at the audit history of both successfully completed activity and this unusual completed activity.

    These are the two below:

    Successful:

    Unusual:

    what do you think the reason could be? Thanks for any help in advance!


    Monday, October 6, 2014 6:00 PM

Answers

  • I can't see a substantial difference between these two examples, regarding the SetState action

    In the 1st, it changes from state (Activity Status) = Open, status (Status Reason) = null, to state = Complete and status = Complete

    In the 2nd example, the only difference is the preceding status = Not Started.

    There are different updates before it, but they could be for any reason (user change, or by a workflow)


    Microsoft CRM MVP - http://mscrmuk.blogspot.com/ http://www.excitation.co.uk

    • Marked as answer by roxannaappleby Monday, October 13, 2014 12:44 PM
    Monday, October 6, 2014 9:08 PM
    Moderator