0x80070643 Error When Installing Office Genuine Advantage Notifications (KB949810) RRS feed

  • Question

  • I am caught with a continual 0x80070643 whenever I try to install the updated "Office Genuine Advantage Notifications (KB949810)" using Microsoft Update. Unfortunately, I have Windows One Care (still) and it keeps insisting (at every opportunity, like every time I log in) that I download and install that package. This is getting to be extremely annoying as I cannot make this update install properly.  Any suggestions for resolving this error would be appreciated.

    My situation is that this is a very old Dell machine which I cannot afford to replace.  I had a full version of Microsoft Office 2003 once upon a time.  I was forced to upgrade to Office 2007 (when my employer upgraded, about a year ago), and (given my marginal employment situation) all I could afford was the Home and Student 2007 version.  I also have a licensed copy of Microsoft Publisher 2007 that my wife uses.

    I cannot upgrade or replace the Windows XP operating system on this machine (the hardware is no longer supported).  I need to find a way out of this mess which doesn't cost me anything.  Thanks in advance for any valid suggestions you might have.

    Per the "sticky" post at the top of this forum, here are my diagnostic results:

    Diagnostic Report (1.9.0011.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {09D97745-5FA5-42D4-BE61-D972B87DA489}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Publisher 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{09D97745-5FA5-42D4-BE61-D972B87DA489}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2626759393-1449655655-3289834387</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Precision WorkStation 530 MT </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20020726000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>F819369F0184CE62</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell WORKSTATION PWS530</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/></GANotification></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>304A4BC491B3A66</Val><Hash>vcjoctlIEpNCmanvK2HXloLpu4M=</Hash><Pid>81613-307-6475076-62560</Pid><PidType>10</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>12B60DF8C1AAF22</Val><Hash>ki0b5Jviry5MGOwI5gePvK/wXh0=</Hash><Pid>81602-913-0516896-68406</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8000:Dell Inc|8000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->



    == Bill
    Sunday, December 13, 2009 9:28 PM


  • Hello Elbonian,

    Your Windows XP Pro, Office Home and Student 2007, and Publisher 2007 are all reporting as Genuine installations, so no worries there.

    Recently those posters who are having difficulties with the OGA Notification Update usually are experiencing a problem with Scheduled Tasks.  This is easy to check so let's start there.

    From Control Panel, [Peformance and Maintenance], select Scheduled Tasks.  If there is a scheduled task on the list that has "oga" as part of the file name, delete it, restart the computer, then visit Windows Update to see if the Update is available for reinstallation.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, December 14, 2009 10:51 PM
    Sunday, December 13, 2009 11:48 PM