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Micorsoft Office 2007 trouble...please help!!! RRS feed

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    My brand new Windows 2007 works great for my new laptop, but when I enter the product key to covert Microsoft Office 2007 to the full product it says it worked fine and is now full product and everything. But when i open it back up again it still says trial, and it really wont let me do anything on Word or any of the Office programs. The thing is that I need the 2007 to work like today because I have to work on my papers for English! PLEASE HELP!!!
    • Moved by Darin Smith MS Friday, February 5, 2010 11:09 PM Office issue moved to Office forum (From:Windows Vista Validation Issues (Windows Vista))
    Friday, February 5, 2010 3:06 PM

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    Hello hannahmorrison11,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    As you noted, your installation of Office Home and Student 2007 remains in a "Trial" status.  That's what the "Office Status:  102"  above means.

    It is very common for computers from major manufacturers such as Dell, HP, Lenovo, Sony, Toshiba, etc to come with a Trial installation of Microsoft Office 2007, and most of the time the Trial edition is the one you have Office Home and Student 2007.

    As you know, the Trial is good for a limited amout of time or uses, and once that limit has been reached, the Office Trial program loses some of its functionality.  You can open, view and print existing documents, but you can no longer edit existing documents or draft new ones.

    In order to restore full functionality to the Trial, you have to convert it to a perpetually licensed product by purchasing a perpetual license for the product.  As you have discovered, the product key on the bottom of your HP laptop is for the installation of Windows on your computer--it is not for Office.

    You can purchase a license for Office Home and Student 2007 online directly from Microsoft.  You can also purchase a license by going to your favorite local retailer and purchasing the software in a retail package.  The product key in the retail package will work to convert your Trial into a perpetually licensed product.  Plus, the retail license for Office H&S 2007 allows you to install that license for Office on two more computers in your household, up to a limit of three total.

    Another option if you are a qualifying college student is called the Ultimate Steal Deal, which is a special deal from Microsoft that gives you a 91% discount on a different edition of Office, Office Ultimate 2007.  Please visit this site for more information:  http://www.microsoft.com/student/discounts/theultimatesteal-us/default.aspx

    If you decide to go with the the Ultimate Steal deal, you would first uninstall your Trial installation of Office H&S 2007, restart, then install Office Ultimate 2007.  Uninstalling the old Office will not uninstall or delete your existing documents.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, February 8, 2010 1:35 AM

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    Hello hannahmorrison11,

          In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link     http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    Please also tell me where you received this Office key
     
    Thank you,
    Darin MS

    Friday, February 5, 2010 11:08 PM
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    I searched in my hp advisor online about why the product key that worked for my whole computer would not work for microsoft office 7. It came up with this, it was called key finder, I think.
     http://cdnetworks-us-2.dl.sourceforge.net/project/keyfinder/keyfinder/Keyfinder%202.0.1/keyfinder.2.0.1.zip

    Here is the Diagnostic.




    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MQ4B6-BTD34-PT6W2
    Windows Product Key Hash: jPf8DELDP9OUgfJJlqt0hUoUsEo=
    Windows Product ID: 00359-OEM-8882522-57658
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {7A56ECDC-CD32-49E3-8F69-A677075D0A0B}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A56ECDC-CD32-49E3-8F69-A677075D0A0B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PT6W2</PKey><PID>00359-OEM-8882522-57658</PID><PIDType>3</PIDType><SID>S-1-5-21-1298143053-2595388445-338589414</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.52</Version><SMBIOSVersion major="2" minor="4"/><Date>20090826000000.000000+000</Date></BIOS><HWID>BEBA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>959E4FC27331B26</Val><Hash>utBmCZLQzIpW5TVPAjY2PzwIkB0=</Hash><Pid>81602-403-1730003-68375</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-825-257658-02-1033-7600.0000-0322010
    Installation ID: 012672874272285221783155248854807814930712524572501995
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PT6W2
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 2/5/2010 4:09:47 PM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GF2hTboQq16f2wOdmmeRgR2VJMoyUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INSYDE           
      FACP            HPQOEM        SLIC-MPC
      HPET            INSYDE        SLIC-MPC
      BOOT            INSYDE        INSYDE 
      MCFG            INSYDE           
      ASF!            INTEL          HCG
      SLIC            HPQOEM        SLIC-MPC
      SSDT            INTEL         SataAhci
      SSDT            INTEL         SataAhci



    Saturday, February 6, 2010 12:21 AM
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    Hello hannahmorrison11,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    As you noted, your installation of Office Home and Student 2007 remains in a "Trial" status.  That's what the "Office Status:  102"  above means.

    It is very common for computers from major manufacturers such as Dell, HP, Lenovo, Sony, Toshiba, etc to come with a Trial installation of Microsoft Office 2007, and most of the time the Trial edition is the one you have Office Home and Student 2007.

    As you know, the Trial is good for a limited amout of time or uses, and once that limit has been reached, the Office Trial program loses some of its functionality.  You can open, view and print existing documents, but you can no longer edit existing documents or draft new ones.

    In order to restore full functionality to the Trial, you have to convert it to a perpetually licensed product by purchasing a perpetual license for the product.  As you have discovered, the product key on the bottom of your HP laptop is for the installation of Windows on your computer--it is not for Office.

    You can purchase a license for Office Home and Student 2007 online directly from Microsoft.  You can also purchase a license by going to your favorite local retailer and purchasing the software in a retail package.  The product key in the retail package will work to convert your Trial into a perpetually licensed product.  Plus, the retail license for Office H&S 2007 allows you to install that license for Office on two more computers in your household, up to a limit of three total.

    Another option if you are a qualifying college student is called the Ultimate Steal Deal, which is a special deal from Microsoft that gives you a 91% discount on a different edition of Office, Office Ultimate 2007.  Please visit this site for more information:  http://www.microsoft.com/student/discounts/theultimatesteal-us/default.aspx

    If you decide to go with the the Ultimate Steal deal, you would first uninstall your Trial installation of Office H&S 2007, restart, then install Office Ultimate 2007.  Uninstalling the old Office will not uninstall or delete your existing documents.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, February 8, 2010 1:35 AM