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Copy of Windows Not Genuine RRS feed

  • Question

  • Hi There.  This morning when I logged in, I started to receive a black screen with the text "Windows 7, build 7600, this copy of windows is not genuine".  We purchased this from the Microsoft store.  I ran the GAD tool based on other threads and here is my report.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-WJJ8P-JV3TC-29KCX

    Windows Product Key Hash: 1jbO7yJJ+Qvys8uFPEvqUckx4Ro=

    Windows Product ID: 00371-863-9969621-85609

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {E454BD9A-A010-4EBB-8504-C8D53E77D8B0}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Debbie\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E454BD9A-A010-4EBB-8504-C8D53E77D8B0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-29KCX</PKey><PID>00371-863-9969621-85609</PID><PIDType>5</PIDType><SID>S-1-5-21-3353399316-1071211477-3664808376</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080711000000.000000+000</Date></BIOS><HWID>3AB83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-863-996962-01-1033-7600.0000-3582010

    Installation ID: 014470331671883305118646913124533022297801842063667325

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 29KCX

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 3

    Trusted time: 3/25/2011 5:02:28 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 3:25:2011 13:13

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: OgAAAAEABwABAAIAAAABAAAAAgABAAEA6GGcOO4c6k0GDCSWRoOufxrTUmZCAOCjUrzm93ZKSBAqhQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   M08    

      FACP DELL   M08    

      HPET DELL   M08    

      BOOT DELL   M08    

      MCFG DELL   M08    

      SLIC DELL   M08    

      SSDT PmRef CpuPm

     

    Thank you

    Friday, March 25, 2011 10:11 PM

Answers

  • "Geebie" wrote in message news:5c41556d-f035-4131-855d-017c45e0c421...

    Hi There.  This morning when I logged in, I started to receive a black screen with the text "Windows 7, build 7600, this copy of windows is not genuine".  We purchased this from the Microsoft store.  I ran the GAD tool based on other threads and here is my report.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-WJJ8P-JV3TC-29KCX

    Windows Product Key Hash: 1jbO7yJJ+Qvys8uFPEvqUckx4Ro=

    Windows Product ID: 00371-863-9969621-85609

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

     


    Your copy of Windows is using a Key that has been blocked by MS for some reason.
    Such reasons can include things like the key being reported stolen or lost in transit, or abuse.
    Since you purchased the Key from the MS Store, I recommend that you go through their complaints procedures to try to resolve the issue.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, March 26, 2011 6:33 AM
    Moderator
  • The information I have on this key is that it was purchased through the Microsoft Store and the reason for the Block is because of Return. Since the Microsoft deal mainly with Digitally Downloaded software, I believe that "Returned" means that the store refunded the cost of the software or there was a problem with the payment method to purchase the software (possibly insufficient fund or maybe a 'charge back') .

    Please contact the Microsoft Store for details on the exact nature of the issue.

     

    Thank you, 


    Darin MS
    Monday, March 28, 2011 9:05 PM

All replies

  • "Geebie" wrote in message news:5c41556d-f035-4131-855d-017c45e0c421...

    Hi There.  This morning when I logged in, I started to receive a black screen with the text "Windows 7, build 7600, this copy of windows is not genuine".  We purchased this from the Microsoft store.  I ran the GAD tool based on other threads and here is my report.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-WJJ8P-JV3TC-29KCX

    Windows Product Key Hash: 1jbO7yJJ+Qvys8uFPEvqUckx4Ro=

    Windows Product ID: 00371-863-9969621-85609

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

     


    Your copy of Windows is using a Key that has been blocked by MS for some reason.
    Such reasons can include things like the key being reported stolen or lost in transit, or abuse.
    Since you purchased the Key from the MS Store, I recommend that you go through their complaints procedures to try to resolve the issue.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, March 26, 2011 6:33 AM
    Moderator
  • The information I have on this key is that it was purchased through the Microsoft Store and the reason for the Block is because of Return. Since the Microsoft deal mainly with Digitally Downloaded software, I believe that "Returned" means that the store refunded the cost of the software or there was a problem with the payment method to purchase the software (possibly insufficient fund or maybe a 'charge back') .

    Please contact the Microsoft Store for details on the exact nature of the issue.

     

    Thank you, 


    Darin MS
    Monday, March 28, 2011 9:05 PM
  • I appreciate the responses from everyone, thank you very much.  My husband purchased two versions and returned one.  We still have a valid copy but he must have messed something up on the install.

    We will contact the store and get this resolved.

    Thank you.

    Tuesday, March 29, 2011 11:55 AM