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Continued problem with Activation (i.e. "This copy of Windows is not genuine") RRS feed

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    Since I have had no success getting an answer from my first posting, I thought if I posted again, I might get an answer.

    @@@@@@@@@@@@@@@@@@@@@@@@
    I have an OEM version of Vista Home Premium 64-bit. It worked fine and dandy until last week when I upgraded the drivers for my video card. I then started getting the activation window popping up...and when I tried to activate it, it failed, telling me my product key was invalid. I then discovered that my video card actually had a hardware problem and thus replaced it with another one. I also reinstalled Vista in the process. It worked fine for a few days, but yesterday the activation started coming up again. I still am not able to activate it online and I called tech support only to be told that I would have to pay $59 to get help from an actual technician. He even told me my product key was valid.
    I followed the advice from another thread and downloaded the Genuine Advantage Diagnostic tool. Here were the results:
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8JBVY-GYYMK-FP486
    Windows Product Key Hash: 21Xs/HQxHC57XbTdB9HllavyQNc=
    Windows Product ID: 89583-OEM-7359891-85406
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {82950E8E-A11C-4A9F-829A-500E9619C677}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{82950E8E-A11C-4A9F-829A-500E9619C677}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FP486</PKey><PID>89583-OEM-7359891-85406</PID><PIDType>3</PIDType><SID>S-1-5-21-2045917587-4041807380-1847478309</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>132-CK-NF79</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080305000000.000000+000</Date></BIOS><HWID>2D313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAEAAQACAAAAAwABAAEAJJTiK856dDJgHPYRkgAIhfbQ3s3y9OyoS4fSsxIMrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        NVDAACPI
      FACP            Nvidia        NVDAACPI
      HPET            Nvidia        NVDAACPI
      MCFG            Nvidia        NVDAACPI
      WDRT            Nvidia        NVDAACPI
      OEMN            NVIDIA        NTUNEOEM


    As you can see, it says the license is invalid, however, the person I spoke with earlier from tech support told me I had a valid product key.

    What do I need to do to get my VALID copy of Vista working. I'm not paying any more money for something that should never be broken in the first place.

    @@@@@@@@@

    I was then told to do this procedure, which did not fix my problem.

    1) Open an Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc   (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer

    I did the above and also installed the Service Pack for Vista. I am now still getting the Activation window when I start up, but when I click Activate Now it says that this copy of Windows does not pass as genuine. It then takes me to a website to purchase the Genuine Advantage Kit for $119 (which I am not going to do).

    Should I run the above again now that I have installed the service pack?

    Meanwhile, I am going to just keep clicking Activate Later until it lets me activate it.


    It has been three days and I fear that I will no longer be able to click "Activate Later" soon and be stuck back at square one.  I was told to post my question here, however, it does not seem to be getting me anywhere.
    Thursday, October 22, 2009 9:24 PM

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    OK, this is not the way it should work. Your Vista is Non-Genuine because it's not Activated, being Non-Genuine due to non-activation should not block you from activating.  I have a notion that Vista thinks it's Non-Genuine for some other reason.  Most Likely it has the Non-Genuine status cached from that Licensing Store issue we just resolved.

    To get Vista to update it's cached Non-Genuine status, try going to http://microsoft.com/genuine and then click the Validate Windows button. Whatever the site finds should take presidents over whatever Vista thinks is the problem.

    After that, try to Activate again.

    If that doesn't work, then the issue may be something else. 

    The below steps will "Rearm" the Activation Grace Period for another 30 days. Since to be Non-Genuine due to non-activation, Vista must be both a) Not Activated and b) past the Activation Grace Period. By rearming the Grace Period, Vista is no longer past the Grace Period and therefore should no longer be Non-Genuine. 

    If everything goes as I hope, after you follow the steps, you should be able to Activate by Phone without an error (cross fingers)


    1) Login to Vista in Normal Mode
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select Run as Administrator
    6) In the CMD window, type: slmgr -rearm 

    (Note: the slmgr -rearm command can only be used 3 times) 
     

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Friday, October 23, 2009 10:23 PM
    • Marked as answer by nellered Saturday, October 24, 2009 12:52 AM
    Friday, October 23, 2009 10:23 PM

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    Hello nellered,

      In your original thread, I asked if you would  re-run the Diagnostic Report  so I may see if anything has changed after trying those steps.  Is the above Report current or is it the old Report?

       In addition, I want to confirm that when you tried the steps, you did run the CMD.exe as Administrator (very importent) and also did you receive any errors when trying the steps? If so, what were they?

    Thank you,
    Darin MS
    Thursday, October 22, 2009 10:02 PM
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    Hello Darin

    I will re-paste the Diagnostic Report, just in case there is any question:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-8JBVY-GYYMK-FP486
    Windows Product Key Hash: 21Xs/HQxHC57XbTdB9HllavyQNc=
    Windows Product ID: 89583-OEM-7359891-85406
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {82950E8E-A11C-4A9F-829A-500E9619C677}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{82950E8E-A11C-4A9F-829A-500E9619C677}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FP486</PKey><PID>89583-OEM-7359891-85406</PID><PIDType>3</PIDType><SID>S-1-5-21-2045917587-4041807380-1847478309</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>132-CK-NF79</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080305000000.000000+000</Date></BIOS><HWID>2D313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-598-985406-02-1033-6002.0000-2922009
    Installation ID: 001082758810471476661246800114222205156944460265906793
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: FP486
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAEAAQACAAAAAwABAAEA6GHiK856dDJgHPYRkgAIhfbQ3s3y9OyoS4fSsxIMrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        NVDAACPI
      FACP            Nvidia        NVDAACPI
      HPET            Nvidia        NVDAACPI
      MCFG            Nvidia        NVDAACPI
      WDRT            Nvidia        NVDAACPI
      OEMN            NVIDIA        NTUNEOEM


    I did run CMD.exe as Administrator. There were no errors. I did /not/ run it again after I installed Service Pack for Vista. Should I?
    Friday, October 23, 2009 12:00 AM
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    Hi nellered,

      OK now we're cooking, the new Diagnostic Report shows that somthing did change for the better.  

    Report taken before Licensing Store fix steps:

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000

    Report taken after Licensing Store fix steps:

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-598-985406-02-1033-6002.0000-2922009
    Installation ID: 001082758810471476661246800114222205156944460265906793
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: FP486
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).


      So, the Licensing Store issue does appear to be resolved. The only other issue I see is "Cached Validation Code: 0xc004c4a8" which is just the standard code meaning Vista is in an Unactivated state and the activation grace period has expired. 

      At this point, would you reboot and then try the below steps for Activating by Phone. (I know you tried activating already, but please try the below steps, after rebooting. My feeling is it should work now that the Licensing store appears to now be functional and Vista has been rebooted).

    Activate by Phone:

    a) If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    Thanks,
    Darin

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

    • Proposed as answer by Darin Smith MS Friday, October 23, 2009 6:52 PM
    • Unproposed as answer by nellered Friday, October 23, 2009 8:35 PM
    Friday, October 23, 2009 6:51 PM
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    Hi again Darin,

    I did as you suggested and rebooted. Upon reboot, I get the screen that says Activate now or Activate Later. If I click Activate now, I get the following message:

    "This copy of Windows is not genuine.

    The copy of Windows you are using does not pass genuine validation. To use Windows features, your copy of Windows must be validated as genuine now."

     Below this message is an option to "Go online and resolve now". If I click this option, it takes me to this website where it asks me to purchase Windows Genuine Advantage Kit. There is no option to activate by phone on any of these screens.

    After closing out of that, the desktop comes up and I am able to click Start and type slui 4 in search. It brings up the same "This copy of Windows is not genuine" window with the same options. Again, no option to activate by phone.

    Do you have any other suggestions?

    Thank you.
    Friday, October 23, 2009 8:55 PM
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    OK, this is not the way it should work. Your Vista is Non-Genuine because it's not Activated, being Non-Genuine due to non-activation should not block you from activating.  I have a notion that Vista thinks it's Non-Genuine for some other reason.  Most Likely it has the Non-Genuine status cached from that Licensing Store issue we just resolved.

    To get Vista to update it's cached Non-Genuine status, try going to http://microsoft.com/genuine and then click the Validate Windows button. Whatever the site finds should take presidents over whatever Vista thinks is the problem.

    After that, try to Activate again.

    If that doesn't work, then the issue may be something else. 

    The below steps will "Rearm" the Activation Grace Period for another 30 days. Since to be Non-Genuine due to non-activation, Vista must be both a) Not Activated and b) past the Activation Grace Period. By rearming the Grace Period, Vista is no longer past the Grace Period and therefore should no longer be Non-Genuine. 

    If everything goes as I hope, after you follow the steps, you should be able to Activate by Phone without an error (cross fingers)


    1) Login to Vista in Normal Mode
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select Run as Administrator
    6) In the CMD window, type: slmgr -rearm 

    (Note: the slmgr -rearm command can only be used 3 times) 
     

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Friday, October 23, 2009 10:23 PM
    • Marked as answer by nellered Saturday, October 24, 2009 12:52 AM
    Friday, October 23, 2009 10:23 PM
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    Hello Darin

    Clicking Validate Windows on that site seems to have done the trick. When I rebooted, I no longer was asked to Activate Now and there is no notice saying my version of Windows is not genuine.

    Thank you very much for your time and patience.


    Saturday, October 24, 2009 12:52 AM