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This copy of Microsoft Office is not genuine, but it is

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After installing the recent update, when I start MS office applications, I get the famous 'This copy of Microsoft Office is not genuine' message. But my copy is genuine, being installed as part of a corporate license. When I run the Microsoft Genuine Advantage Diagnostic Tool, it shows 'Validation status: Genuine'.

What can be done to have the erroneous validation message stopped and my copy of MS Office accepted as valid?

Thursday, September 24, 2009 7:08 PM

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From your MGA report:

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK

What this means is, unfortunately, you have a counterfeit copy of Microsoft Office Professional Plus 2007 installed. The license (product key) was never issued by Microsoft and was likely created by a software counterfeiter using an illegal product key generator or Key-Gen. Microsoft never received one penny of revenue from the sale of this counterfeit software.

Please see: Details of the genuine Office Complimentary Offer
Carey Frisch
- Marked as answer by Darin Smith MS Monday, September 28, 2009 5:12 PM
Friday, September 25, 2009 1:26 AM
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Hello Lem Curran,

Here's your mgadiag snippet:

OGA Data-->

Office Status: 108 Invalid VLK

Microsoft Office Enterprise 2007 - 108 Invalid VLK

Microsoft Office Professional Plus 2007 - 101 Not Activated

OGA Version: Registered, 2.0.48.0

Signed By: Microsoft

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

You have two installations of Office on your Lenovo computer:

1. Office Enterprise 2007 is showing that it was installed with an Invalid Volume Licensing Key. It is very, very possible to have a genuine Microsoft hologrammed disc, but having the disc, and even having the product key, does not always mean you have a license. An Invalid VLK means that the product key was made up by a pirating program known as a Key generator (keygen for short). Assuming this is the key you got when you purchased Office, you got off to a really bad start because it looks like you were sold pirated software.

2. Office Professional Plus 2007 is showing that it is not yet activated, and until it's activated the OGA system cannot pas judgment on whether it's genuine or not.

Do you have two sets of Office discs & PKs, one set for Enterprise and one set for Pro Plus? If so, maybe this is what you should try. Uninstall Enterprise, restart twice, then visit www.microsoft.com/genuine and click Validate Office to clear the cache on the Notifier Utility. Restart, then open up the remaining Office by clicking on Word. If you don't immediately get an activation prompt, click the Office button, then Word Options, then Resources, then click on Activate Office. Once activated, restart, then visit www.microsoft.com/genuine and click Validate Office once more. Finally, rerun the mgadaig utility and post a fresh report here so we can take one final look at it.

What the above does is gets rid of the nongenuine Office Enterprise, activates the (hopefully genuine) Pro Plus, and then validates it.

Post back and let us know how you do!
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Monday, September 28, 2009 5:13 PM
Friday, September 25, 2009 5:03 PM
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Hello Laylaperez,

Here is the snippet from your latest mgadiag report:

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Based on the information that we have so far, here is the status:

1. You still have the nongenuine installation of Office Enterprise 2007 on the computer.
2. As far as I can tell from the mgadiag report, there is no extra installation of Microsoft Word on the computer that could be accounted for by an existing installation of Microsoft Works.

So here is what I suggest that you do in order to Get Genuine:

1. Click Start>Control Panel>Programs>Uninstall a Program, select Microsoft Office Enterprise 2007 and uninstall the entire suite. Restart twice.
2. Visit www.microsoft.com/genuine and click on the Validate Office button. (This clears the OGA Notifier cache if necessary to "clean out" the previous nongenuine notification.)
3. If you see an entry for MS Works in the Control Panel>Programs>Uninstall a Program list, uninstall it, too.
4. Restart once more.
5. Use the MS Works discs and the Product Key on the Works Certificate of Authenticity provided by Dell with your computer purchase to do a fresh installation of MS Works. Restart.
6. If your edition of MS Works includes a version of Microsoft Word, please visit www.microsoft.com/genuine once more and click the Validate Office button.
7. At this point you should pass Office Validation (if Works has Word in it) or you should be told that you do not have an Office installation on your computer, because as far as I know, the OGA system does not validate Works unless it is a Works edition that includes MS Word.

Post back to let us know how you are doing :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Monday, September 28, 2009 5:14 PM
Monday, September 28, 2009 1:48 PM

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To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.
Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post.

Thank you!
Carey Frisch

Thursday, September 24, 2009 7:22 PM
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Carey,

I am having the same problem, I ran the diagnositic like you told the person above and I will paste it here, I havent had a problem until this last two weeks and I have had my computer for almost 2 years.

thanks Layla

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {B2602C73-7791-4566-AEA4-7FE16C399CA5}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.lh_sp2rtm.090410-1830
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B2602C73-7791-4566-AEA4-7FE16C399CA5}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-4012845108-206985982-3166123367</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080204000000.000000+000</Date></BIOS><HWID>0C313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ABA6C6B80802586</Val><Hash>ncAEmzSWiu7bbi+E7qYQwD2ROBo=</Hash><Pid>89388-707-2885336-65319</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500204-02-1033-6001.0000-1272008
Installation ID: 003580688462891010994062518392514303364935449204769653
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: B9HD2
License Status: Licensed

HWID Data-->
HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJQ+TSKftsBszMCyCiVsPEaD7IMGpJT78vRQSp70VvCsViqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   DELL   M08
FACP   DELL   M08
HPET   DELL   M08
BOOT   DELL   M08
MCFG   DELL   M08
SLIC   DELL   M08
OSFR   DELL   M08
SSDT   PmRef  CpuPm

Friday, September 25, 2009 12:58 AM
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From your MGA report:

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK

What this means is, unfortunately, you have a counterfeit copy of Microsoft Office Professional Plus 2007 installed. The license (product key) was never issued by Microsoft and was likely created by a software counterfeiter using an illegal product key generator or Key-Gen. Microsoft never received one penny of revenue from the sale of this counterfeit software.

Please see: Details of the genuine Office Complimentary Offer
Carey Frisch
- Marked as answer by Darin Smith MS Monday, September 28, 2009 5:12 PM
Friday, September 25, 2009 1:26 AM
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Same problem:

Diagnostic Report (1.9.0011.0):

-----------------------------------------

WGA Data-->

Validation Status: Genuine

Validation Code: 0

Cached Validation Code: 0x0

Windows Product Key: *****-*****-FRJ4T-BKD6B-C47PP

Windows Product Key Hash: h84FlI5BStAbDjCJPyURCinXnx8=

Windows Product ID: 89576-OEM-7332141-00143

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6002.2.00010100.2.0.006

ID: {309FAF99-17DB-4188-9622-6C868ADE931B}(1)

Is Admin: Yes

TestCab: 0x0

WGA Version: Registered, 1.9.9.1

Signed By: Microsoft

Product Name: Windows Vista (TM) Business

Architecture: 0x00000000

Build lab: 6002.lh_sp2rtm.090410-1830

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: 6.0.6002.16398

WGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: 2.0.48.0

OGAExec.exe Signed By: Microsoft

OGAAddin.dll Signed By: Microsoft

OGA Data-->

Office Status: 108 Invalid VLK

Microsoft Office Enterprise 2007 - 108 Invalid VLK

Microsoft Office Professional Plus 2007 - 101 Not Activated

OGA Version: Registered, 2.0.48.0

Signed By: Microsoft

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{309FAF99-17DB-4188-9622-6C868ADE931B}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C47PP</PKey><PID>89576-OEM-7332141-00143</PID><PIDType>2</PIDType><SID>S-1-5-21-1136975197-1174864504-4278830704</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>6457B51</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC6WW (2.26 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20090511000000.000000+000</Date></BIOS><HWID>44333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65907</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>515B97D173ACF71</Val><Hash>gPNCtDsjvDPhnGBavkrnwYOqT/U=</Hash><Pid>89446-952-5927865-65767</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.0.6002.18005

Name: Windows(TM) Vista, Business edition

Description: Windows Operating System - Vista, OEM_SLP channel

Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 89576-00146-321-400143-02-1033-6000.0000-2102008

Installation ID: 020956358070500684989674151866015952271116102073157704

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

Partial Product Key: C47PP

License Status: Licensed

HWID Data-->

HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqiMFt9OgIWwVC4IGp8ALUaDXIb6Es5w8vRGBrjvxGKsViqF

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20000

OEMID and OEMTableID Consistent: yes

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC LENOVO TP-7L

  FACP LENOVO TP-7L

  HPET LENOVO TP-7L

  BOOT LENOVO TP-7L

  MCFG LENOVO TP-7L

  SSDT LENOVO TP-7L

  ECDT LENOVO TP-7L

  TCPA LENOVO TP-7L

  SLIC LENOVO TP-7L

  ASF! LENOVO TP-7L

  SSDT LENOVO TP-7L

  SSDT LENOVO TP-7L

  SSDT LENOVO TP-7L

  SSDT LENOVO TP-7L

Before you simply say: Office Status: 108 Invalid VLK

I have the shiny, holographic MS Discs in my hand of both the OS and Office. The software was purchased through Liberty University as the part the whole academic/microsoft deal. It was through E-Academy. MFG Reference AVTO, Part #: 79P-01496 & Part #: 66R-00712. Not sure what else to list other than the Product Keys

The Vista OS validated. Yet the Office doesn't--even though the test through the website says I am already validated. The progams say they have been activated. I reloaded the office disk and did a repair run. The next time I booted it cleared. Then the second time I booted, it was back to the same invalidation message.

I bought the discs in 2007.

Friday, September 25, 2009 4:30 PM
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Hello Lem Curran,

Here's your mgadiag snippet:

OGA Data-->

Office Status: 108 Invalid VLK

Microsoft Office Enterprise 2007 - 108 Invalid VLK

Microsoft Office Professional Plus 2007 - 101 Not Activated

OGA Version: Registered, 2.0.48.0

Signed By: Microsoft

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

You have two installations of Office on your Lenovo computer:

1. Office Enterprise 2007 is showing that it was installed with an Invalid Volume Licensing Key. It is very, very possible to have a genuine Microsoft hologrammed disc, but having the disc, and even having the product key, does not always mean you have a license. An Invalid VLK means that the product key was made up by a pirating program known as a Key generator (keygen for short). Assuming this is the key you got when you purchased Office, you got off to a really bad start because it looks like you were sold pirated software.

2. Office Professional Plus 2007 is showing that it is not yet activated, and until it's activated the OGA system cannot pas judgment on whether it's genuine or not.

Do you have two sets of Office discs & PKs, one set for Enterprise and one set for Pro Plus? If so, maybe this is what you should try. Uninstall Enterprise, restart twice, then visit www.microsoft.com/genuine and click Validate Office to clear the cache on the Notifier Utility. Restart, then open up the remaining Office by clicking on Word. If you don't immediately get an activation prompt, click the Office button, then Word Options, then Resources, then click on Activate Office. Once activated, restart, then visit www.microsoft.com/genuine and click Validate Office once more. Finally, rerun the mgadaig utility and post a fresh report here so we can take one final look at it.

What the above does is gets rid of the nongenuine Office Enterprise, activates the (hopefully genuine) Pro Plus, and then validates it.

Post back and let us know how you do!
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Monday, September 28, 2009 5:13 PM
Friday, September 25, 2009 5:03 PM
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Carey,

So, what do I need to do? I bought my computer from Best Buy and everything was preloaded onto the computer.

Layla

Friday, September 25, 2009 5:14 PM
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Hello laylaperez,

Looking back to your mgadiag report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

As Carey wrote, unfortunately your Office was installed with a pirated Product Key.

When you bought your brand new Dell computer at Best Buy, it of course came with Windows Vista Home Premium installed. It may also have come with Office preinstalled, but what is a virtual certainty is that the current installation of Office Enterprise 2007 did not come preinstalled on the computer. The Office that it came with was most likely a Limited Trial of Office Home & Student 2007. There are several ways you can verify what came with your Dell:

1. Have a look at your Best Buy sales receipt for a separate, extra charge for an Office program. If no extra charge, then Best Buy did not sell you a copy of Office.

2. Find the Dell 7-character "Service Tag" (a unique alphanumeric assigned to each Dell computer) on your computer. Then visit http://support.dell.com click on drivers and downloads and enter your Service Tag into the box. Once at the specific page for your exact computer, look on the left for Warranty Information and click the Warranty Status link. Once there, click on the "Original Configuration" tab to see what the computer shipped with. If you do not see an entry similar to "UN 495 Kit, Software, MS Office [name_of_Office_edition], English" then your Dell did not ship from Dell with a full installation of Office.

3. Contact Dell Customer Service to have them verify what wasincluded with your Dell computer purchase, a Trial of Office or a full installation of an OEM license for Office, and which edition of Office.

Darin Smith of MSFT wrote this in a previous post, it may apply to your situation:

"Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

1) You may have bought the software from a unscrupulous seller who sold you pirated software.
In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

or

2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office. Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

or

3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free". But in fact he/she installed a Pirated Copy. It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.

Thank you,
Darin MS
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Friday, September 25, 2009 5:40 PM
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Diagnostic Report (1.9.0011.0):

-----------------------------------------

WGA Data-->

Validation Status: Genuine

Validation Code: 0

Cached Validation Code: 0x0

Windows Product Key: *****-*****-FRJ4T-BKD6B-C47PP

Windows Product Key Hash: h84FlI5BStAbDjCJPyURCinXnx8=

Windows Product ID: 89576-OEM-7332141-00143

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6002.2.00010100.2.0.006

ID: {309FAF99-17DB-4188-9622-6C868ADE931B}(3)

Is Admin: Yes

TestCab: 0x0

WGA Version: Registered, 1.9.9.1

Signed By: Microsoft

Product Name: Windows Vista (TM) Business

Architecture: 0x00000000

Build lab: 6002.lh_sp2rtm.090410-1830

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: 6.0.6002.16398

WGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: 2.0.48.0

OGAExec.exe Signed By: Microsoft

OGAAddin.dll Signed By: Microsoft

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Professional Plus 2007 - 100 Genuine

OGA Version: Registered, 2.0.48.0

Signed By: Microsoft

Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{309FAF99-17DB-4188-9622-6C868ADE931B}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C47PP</PKey><PID>89576-OEM-7332141-00143</PID><PIDType>2</PIDType><SID>S-1-5-21-1136975197-1174864504-4278830704</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>6457B51</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC6WW (2.26 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20090511000000.000000+000</Date></BIOS><HWID>44333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>515B97D173ACF71</Val><Hash>gPNCtDsjvDPhnGBavkrnwYOqT/U=</Hash><Pid>89446-952-5927865-65767</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.0.6002.18005

Name: Windows(TM) Vista, Business edition

Description: Windows Operating System - Vista, OEM_SLP channel

Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 89576-00146-321-400143-02-1033-6000.0000-2102008

Installation ID: 020956358070500684989674151866015952271116102073157704

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

Partial Product Key: C47PP

License Status: Licensed

HWID Data-->

HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqiMFt9OgIWwVC4IGp8ALUaDXIb6Es5w8vRGBrjvxGKsViqF

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20000

OEMID and OEMTableID Consistent: yes

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC LENOVO TP-7L

  FACP LENOVO TP-7L

  HPET LENOVO TP-7L

  BOOT LENOVO TP-7L

  MCFG LENOVO TP-7L

  SSDT LENOVO TP-7L

  ECDT LENOVO TP-7L

  TCPA LENOVO TP-7L

  SLIC LENOVO TP-7L

  ASF! LENOVO TP-7L

  SSDT LENOVO TP-7L

  SSDT LENOVO TP-7L

  SSDT LENOVO TP-7L

  SSDT LENOVO TP-7L

Thank you very much! I'm in the middle of my masters and was scared I'd lose my Office Programs and waited too long. All the programs with Pro Plus are fine, even the add-ins I need. The computer was used so that explains the Enterprise. I assumed the Pro Plus had overwritten it. I feel all legit now!

Saturday, September 26, 2009 1:44 AM
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Hello Lem Curran,

Glad it all worked out! :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Saturday, September 26, 2009 2:40 AM
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Darin,

I do have this installed on my dell

R020C Kit, Software, Works, 9, English

and Microsoft works comes up along with Office on my startup menu, so is one genuine and the other not?

Layla

Saturday, September 26, 2009 10:33 PM
0

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Hello laylaperez,

That entry tells us that Microsoft Works 9 was preinstalled on your computer by Dell, so it is going to be Genuine. The OGA system does not check MS Works for validity.

Were you able to check your Best Buy sales receipt to determine if you paid extra for Office and had it installed by the Best Buy Geek Squad?
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Sunday, September 27, 2009 3:18 AM
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Darin,

I am not sure I still have the receipt, I bought this computer about two years ago, I will have to look more extensively but Microsoft Works has Word in it and if that will work for me I am happy, I am a student and so I need to be able to have word to write my papers. I will try to find my receipts, I do have the discs the computer came with so I'll look at those too.

Layla

Sunday, September 27, 2009 4:29 PM
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Darin,

now the Microsoft Works is coming up as not genuine, what should I do?

Layla

Sunday, September 27, 2009 4:31 PM
0

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Visit Microsoft Genuine Advantage and click on Validate Office and report back with the results.
Carey Frisch

Sunday, September 27, 2009 4:44 PM
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carey,

i have already have done that twice and it comes back with genuine both times, i will try again.

layla

Sunday, September 27, 2009 4:50 PM
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carey,

this is it:

Validation Complete!

Thank you for completing the validation process and for using genuine Microsoft software.

By using genuine Microsoft software, you can be confident that you will have access to the latest features, security, and support, which will help to improve your productivity and expand the capabilities of your computer.

You will also have access to new innovations and offerings available only to genuine Microsoft software customers.

layla

Sunday, September 27, 2009 4:52 PM
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Hello laylaperez,

It would be helpful to see a fresh report from the mgadiag utility: http://go.microsoft.com/fwlink/?linkid=52012

Thanks! :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Monday, September 28, 2009 2:26 AM
0

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Dan,

here it is:

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {B2602C73-7791-4566-AEA4-7FE16C399CA5}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.lh_sp2rtm.090410-1830
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B2602C73-7791-4566-AEA4-7FE16C399CA5}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-4012845108-206985982-3166123367</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080204000000.000000+000</Date></BIOS><HWID>0C313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ABA6C6B80802586</Val><Hash>ncAEmzSWiu7bbi+E7qYQwD2ROBo=</Hash><Pid>89388-707-2885336-65319</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500204-02-1033-6001.0000-1272008
Installation ID: 003580688462891010994062518392514303364935449204769653
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: B9HD2
License Status: Licensed

HWID Data-->
HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJQ+TSKftsBszMCyCiVsPEaD7IMGpJT78vRQSp70VvCsViqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   DELL   M08
FACP   DELL   M08
HPET   DELL   M08
BOOT   DELL   M08
MCFG   DELL   M08
SLIC   DELL   M08
OSFR   DELL   M08
SSDT   PmRef  CpuPm

Monday, September 28, 2009 5:37 AM
0

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Hello Laylaperez,

Here is the snippet from your latest mgadiag report:

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Based on the information that we have so far, here is the status:

1. You still have the nongenuine installation of Office Enterprise 2007 on the computer.
2. As far as I can tell from the mgadiag report, there is no extra installation of Microsoft Word on the computer that could be accounted for by an existing installation of Microsoft Works.

So here is what I suggest that you do in order to Get Genuine:

1. Click Start>Control Panel>Programs>Uninstall a Program, select Microsoft Office Enterprise 2007 and uninstall the entire suite. Restart twice.
2. Visit www.microsoft.com/genuine and click on the Validate Office button. (This clears the OGA Notifier cache if necessary to "clean out" the previous nongenuine notification.)
3. If you see an entry for MS Works in the Control Panel>Programs>Uninstall a Program list, uninstall it, too.
4. Restart once more.
5. Use the MS Works discs and the Product Key on the Works Certificate of Authenticity provided by Dell with your computer purchase to do a fresh installation of MS Works. Restart.
6. If your edition of MS Works includes a version of Microsoft Word, please visit www.microsoft.com/genuine once more and click the Validate Office button.
7. At this point you should pass Office Validation (if Works has Word in it) or you should be told that you do not have an Office installation on your computer, because as far as I know, the OGA system does not validate Works unless it is a Works edition that includes MS Word.

Post back to let us know how you are doing :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Monday, September 28, 2009 5:14 PM
Monday, September 28, 2009 1:48 PM
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Dan,

I have everything that shipped with my Dell even the boxes that it came with but I do not have the Certificate of Authenticity, I looked everywhere for it but it must have been lost when I moved. Is there anyway that I can get the product key? Can I call Dell? I have all the discs that came with the computer also.

Thanks,
Layla

Tuesday, September 29, 2009 12:35 AM
0

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Hello Laylaperez,

I think this picture is what you would be looking for: http://juar.com/ta/Works9a.jpg

My suggestion would be to contact Dell customer service to see if they can send you a replacement. Visit the Dell customer support forums and search to see if others have posted their experiences with getting replacements for their Words CDs and CoA.

If Dell is not able to assist, you can also contact Microsoft to see if they can help: http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/df198cfa-6ab0-465a-b1ca-e6874dc45760
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Tuesday, September 29, 2009 3:46 PM
0

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Hi Carey,

I have the same issue. Could you check my MGA report log as well?

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-QH6RH
Windows Product Key Hash: 0nZC6T6awSLX4Z93jxNLhOuZlWk=
Windows Product ID: 55041-033-0036946-86560
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {FC1F329D-D86E-4FCC-96AA-877A4DE95689}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FC1F329D-D86E-4FCC-96AA-877A4DE95689}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-033-0036946-86560</PID><PIDType>6</PIDType><SID>S-1-5-21-3777590944-2239409542-1483126534</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6710b (GB891ET#ABH)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68DDU Ver. F.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20090115000000.000000+000</Date></BIOS><HWID>65BA3607018400FA</HWID><UserLCID>0413</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>16CC2DE9C93E6AC</Val><Hash>z0A7vUK7HNvMg2Yf1nOq5nCP05I=</Hash><Pid>81599-854-0198415-65115</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-033-003694-03-1043-7600.0000-2372009
Installation ID: 021636014583072724316180133645108473901270829540886692
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QH6RH
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 1-10-2009 14:44:08

HWID Data-->
HWID Hash Current: OAAAAAIABAABAAIAAQABAAAAAgABAAEAeqh4p0IUFT+IskaDBgy+2xiMznwSz3f26AQd9Xa1KoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            HP            30C0
FACP            HP            30C0
HPET            HP            30C0
MCFG            HP            30C0
SLIC            HPQOEM        SLIC-MPC
TCPA            HP            30C0
SSDT            HP            HPQNLP
SSDT            HP            HPQNLP
SSDT            HP            HPQNLP
SSDT            HP            HPQNLP
SSDT            HP            HPQNLP
SSDT            HP            HPQNLP

Thanks very much!

Thursday, October 1, 2009 12:46 PM
0

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Help!!!

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A
Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
Windows Product ID: 76487-OEM-2211906-00107
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {131B9AA7-9882-4003-AAC0-AC31AEFCA3FD}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Edition 2003 - 108 Invalid VLK
Microsoft Office Project Professional 2003 - 100 Genuine
Microsoft Office Visio Professional 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{131B9AA7-9882-4003-AAC0-AC31AEFCA3FD}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-839955528-2356236420-3212649730</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>224233U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7VET71WW (3.01 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20090514000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>7A6B3907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5A380A56EA2500</Val><Hash>hkW1RnnduEiaMu2hCQN0jCcTJPQ=</Hash><Pid>73931-640-0938393-57145</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5CAB0B4465CCAA2</Val><Hash>jhCgfTLDyhmqTAGqsELofodFrOE=</Hash><Pid>72077-337-6335344-55707</Pid><PidType>8</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55262</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="108"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 13DED:IBM|0028:Lenovo
Marker string from OEMBIOS.DAT: LENOVO,LENOVO

OEM Activation 2.0 Data-->
N/A

Wednesday, October 7, 2009 3:40 PM
0

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Does this describe why it reports "This copy of Microsoft Office is not genuine"?

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A
Windows Product Key: *****-*****-6BKXT-M8JJ6-RPXGJ
Windows Product Key Hash: 5nTiWPHCccmBwT7jn+WSWXJC39g=
Windows Product ID: 76487-640-1464517-23183
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {18F0891C-2F00-49D6-B8E3-A8244D1C1A97}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Edition 2003 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{18F0891C-2F00-49D6-B8E3-A8244D1C1A97}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPXGJ</PKey><PID>76487-640-1464517-23183</PID><PIDType>1</PIDType><SID>S-1-5-21-1708537768-1343024091-2146802419</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>264752U</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>IYET43WW (1.07 )</Version><SMBIOSVersion major="2" minor="3"/><Date>19991221000000.000000+000</Date></BIOS><HWID>96F63407018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A13FE037BA6500</Val><Hash>83/1sBziwokQAYl3ZhcWnRtmS9Q=</Hash><Pid>73931-640-5317595-57719</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 133A4:IBM|69D5:Semp Toshiba Informatica Ltda|69D5:TOSHIBA CORPORATION
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A

Thursday, October 29, 2009 3:30 PM
0

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All users, If you have a Office Non-Genuine issue, please create your own thread.

Thank you,
Darin MS

Thread Locked

Thursday, October 29, 2009 9:37 PM

Answered by:

This copy of Microsoft Office is not genuine, but it is

Question

Answers

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Validation Complete!