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This copy of Microsoft Office is not genuine, but it is RRS feed

  • Question

  • After installing the recent update, when I start MS office applications, I get the famous 'This copy of Microsoft Office is not genuine' message.  But my copy is genuine, being installed as part of a corporate license.  When I run the Microsoft Genuine Advantage Diagnostic Tool, it shows 'Validation status:  Genuine'.

    What can be done to have the erroneous validation message stopped and my copy of MS Office accepted as valid?
    Thursday, September 24, 2009 7:08 PM

Answers

  • From your MGA report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    What this means is, unfortunately, you have a counterfeit copy of Microsoft Office Professional Plus 2007 installed.  The license (product key) was never issued by Microsoft and was likely created by a software counterfeiter using an illegal product key generator or Key-Gen. Microsoft never received one penny of revenue from the sale of this counterfeit software.

    Please see: Details of the genuine Office Complimentary Offer
    Carey Frisch
    • Marked as answer by Darin Smith MS Monday, September 28, 2009 5:12 PM
    Friday, September 25, 2009 1:26 AM
  • Hello Lem Curran,

    Here's your mgadiag snippet:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    You have two installations of Office on your Lenovo computer:

    1.  Office Enterprise 2007 is showing that it was installed with an Invalid Volume Licensing Key.  It is very, very possible to have a genuine Microsoft hologrammed disc, but having the disc, and even having the product key, does not always mean you have a license.  An Invalid VLK means that the product key was made up by a pirating program known as a Key generator (keygen for short).  Assuming this is the key you got when you purchased Office, you got off to a really bad start because it looks like you were sold pirated software.

    2.  Office Professional Plus 2007 is showing that it is not yet activated, and until it's activated the OGA system cannot pas judgment on whether it's genuine or not.

    Do you have two sets of Office discs & PKs, one set for Enterprise and one set for Pro Plus?  If so, maybe this is what you should try.  Uninstall Enterprise, restart twice, then visit www.microsoft.com/genuine and click Validate Office to clear the cache on the Notifier Utility.  Restart, then open up the remaining Office by clicking on Word.  If you don't immediately get an activation prompt, click the Office button, then Word Options, then Resources, then click on Activate Office.  Once activated, restart, then visit www.microsoft.com/genuine and click Validate Office once more.  Finally, rerun the mgadaig utility and post a fresh report here so we can take one final look at it.

    What the above does is gets rid of the nongenuine Office Enterprise, activates the (hopefully genuine) Pro Plus, and then validates it.

    Post back and let us know how you do!

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, September 28, 2009 5:13 PM
    Friday, September 25, 2009 5:03 PM
  • Hello Laylaperez,

    Here is the snippet from your latest mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Based on the information that we have so far, here is the status:

    1.  You still have the nongenuine installation of Office Enterprise 2007 on the computer.
    2.  As far as I can tell from the mgadiag report, there is no extra installation of Microsoft Word on the computer that could be accounted for by an existing installation of Microsoft Works.

    So here is what I suggest that you do in order to Get Genuine:

    1.  Click Start>Control Panel>Programs>Uninstall a Program, select Microsoft Office Enterprise 2007 and uninstall the entire suite.  Restart twice.
    2.  Visit www.microsoft.com/genuine and click on the Validate Office button.  (This clears the OGA Notifier cache if necessary to "clean out" the previous nongenuine notification.)
    3.  If you see an entry for MS Works in the Control Panel>Programs>Uninstall a Program list, uninstall it, too.
    4.  Restart once more.
    5.  Use the MS Works discs and the Product Key on the Works Certificate of Authenticity provided by Dell with your computer purchase to do a fresh installation of MS Works.  Restart.
    6.  If your edition of MS Works includes a version of Microsoft Word, please visit www.microsoft.com/genuine once more and click the Validate Office button.
    7.  At this point you should pass Office Validation (if Works has Word in it) or you should be told that you do not have an Office installation on your computer, because as far as I know, the OGA system does not validate Works unless it is a Works edition that includes MS Word.

    Post back to let us know how you are doing :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, September 28, 2009 5:14 PM
    Monday, September 28, 2009 1:48 PM

All replies

  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool
    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. 

    Thank you!


    Carey Frisch
    Thursday, September 24, 2009 7:22 PM
  • Carey,

    I am having the same problem, I ran the diagnositic like you told the person above and I will paste it here, I havent had a problem until this last two weeks and I have had my computer for almost 2 years.

    thanks Layla

     Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {B2602C73-7791-4566-AEA4-7FE16C399CA5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B2602C73-7791-4566-AEA4-7FE16C399CA5}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-4012845108-206985982-3166123367</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080204000000.000000+000</Date></BIOS><HWID>0C313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ABA6C6B80802586</Val><Hash>ncAEmzSWiu7bbi+E7qYQwD2ROBo=</Hash><Pid>89388-707-2885336-65319</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6001.0000-1272008
    Installation ID: 003580688462891010994062518392514303364935449204769653
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJQ+TSKftsBszMCyCiVsPEaD7IMGpJT78vRQSp70VvCsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      OSFR   DELL    M08   
      SSDT   PmRef  CpuPm

     

    Friday, September 25, 2009 12:58 AM
  • From your MGA report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    What this means is, unfortunately, you have a counterfeit copy of Microsoft Office Professional Plus 2007 installed.  The license (product key) was never issued by Microsoft and was likely created by a software counterfeiter using an illegal product key generator or Key-Gen. Microsoft never received one penny of revenue from the sale of this counterfeit software.

    Please see: Details of the genuine Office Complimentary Offer
    Carey Frisch
    • Marked as answer by Darin Smith MS Monday, September 28, 2009 5:12 PM
    Friday, September 25, 2009 1:26 AM
  • Same problem:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-FRJ4T-BKD6B-C47PP
    Windows Product Key Hash: h84FlI5BStAbDjCJPyURCinXnx8=
    Windows Product ID: 89576-OEM-7332141-00143
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {309FAF99-17DB-4188-9622-6C868ADE931B}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{309FAF99-17DB-4188-9622-6C868ADE931B}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C47PP</PKey><PID>89576-OEM-7332141-00143</PID><PIDType>2</PIDType><SID>S-1-5-21-1136975197-1174864504-4278830704</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>6457B51</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC6WW (2.26 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20090511000000.000000+000</Date></BIOS><HWID>44333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65907</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>515B97D173ACF71</Val><Hash>gPNCtDsjvDPhnGBavkrnwYOqT/U=</Hash><Pid>89446-952-5927865-65767</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400143-02-1033-6000.0000-2102008
    Installation ID: 020956358070500684989674151866015952271116102073157704
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: C47PP
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqiMFt9OgIWwVC4IGp8ALUaDXIb6Es5w8vRGBrjvxGKsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TP-7L   
      FACP LENOVO TP-7L   
      HPET LENOVO TP-7L   
      BOOT LENOVO TP-7L   
      MCFG LENOVO TP-7L   
      SSDT LENOVO TP-7L   
      ECDT LENOVO TP-7L   
      TCPA LENOVO TP-7L   
      SLIC LENOVO TP-7L   
      ASF! LENOVO TP-7L   
      SSDT LENOVO TP-7L   
      SSDT LENOVO TP-7L   
      SSDT LENOVO TP-7L   
      SSDT LENOVO TP-7L   


    Before you simply say: Office Status: 108 Invalid VLK

    I have the shiny, holographic MS Discs in my hand of both the OS and Office. The software was purchased through Liberty University as the part the whole academic/microsoft deal. It was through E-Academy. MFG Reference AVTO, Part #: 79P-01496 & Part #: 66R-00712. Not sure what else to list other than the Product Keys

    The Vista OS validated. Yet the Office doesn't--even though the test through the website says I am already validated. The progams say they have been activated. I reloaded the office disk and did a repair run. The next time I booted it cleared. Then the second time I booted, it was back to the same invalidation message.

    I bought the discs in 2007.

    Friday, September 25, 2009 4:30 PM
  • Hello Lem Curran,

    Here's your mgadiag snippet:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    You have two installations of Office on your Lenovo computer:

    1.  Office Enterprise 2007 is showing that it was installed with an Invalid Volume Licensing Key.  It is very, very possible to have a genuine Microsoft hologrammed disc, but having the disc, and even having the product key, does not always mean you have a license.  An Invalid VLK means that the product key was made up by a pirating program known as a Key generator (keygen for short).  Assuming this is the key you got when you purchased Office, you got off to a really bad start because it looks like you were sold pirated software.

    2.  Office Professional Plus 2007 is showing that it is not yet activated, and until it's activated the OGA system cannot pas judgment on whether it's genuine or not.

    Do you have two sets of Office discs & PKs, one set for Enterprise and one set for Pro Plus?  If so, maybe this is what you should try.  Uninstall Enterprise, restart twice, then visit www.microsoft.com/genuine and click Validate Office to clear the cache on the Notifier Utility.  Restart, then open up the remaining Office by clicking on Word.  If you don't immediately get an activation prompt, click the Office button, then Word Options, then Resources, then click on Activate Office.  Once activated, restart, then visit www.microsoft.com/genuine and click Validate Office once more.  Finally, rerun the mgadaig utility and post a fresh report here so we can take one final look at it.

    What the above does is gets rid of the nongenuine Office Enterprise, activates the (hopefully genuine) Pro Plus, and then validates it.

    Post back and let us know how you do!

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, September 28, 2009 5:13 PM
    Friday, September 25, 2009 5:03 PM
  • Carey,

    So, what do I need to do? I bought my computer from Best Buy and everything was preloaded onto the computer.

    Layla
    Friday, September 25, 2009 5:14 PM
  • Hello laylaperez,

    Looking back to your mgadiag report:
    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    As Carey wrote, unfortunately your Office was installed with a pirated Product Key.

    When you bought your brand new Dell computer at Best Buy, it of course came with Windows Vista Home Premium installed.  It may also have come with Office preinstalled, but what is a virtual certainty is that the current installation of Office Enterprise 2007 did not come preinstalled on the computer.  The Office that it came with was most likely a Limited Trial of Office Home & Student 2007.  There are several ways you can verify what came with your Dell:

    1.  Have a look at your Best Buy sales receipt for a separate, extra charge for an Office program.  If no extra charge, then Best Buy did not sell you a copy of Office.

    2.  Find the Dell 7-character "Service Tag" (a unique alphanumeric assigned to each Dell computer) on your computer.  Then visit http://support.dell.com click on drivers and downloads and enter your Service Tag into the box.  Once at the specific page for your exact computer, look on the left for Warranty Information and click the Warranty Status link.  Once there, click on the "Original Configuration" tab to see what the computer shipped with.  If you do not see an entry similar to "UN 495   Kit, Software, MS Office [name_of_Office_edition], English" then your Dell did not ship from Dell with a full installation of Office.

    3.  Contact Dell Customer Service to have them verify what wasincluded with your Dell computer purchase, a Trial of Office or a full installation of an OEM license for Office, and which edition of Office.

    Darin Smith of MSFT wrote this in a previous post, it may apply to your situation:

    "Now, I am Not accusing you of piracy.  There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software. 
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, September 25, 2009 5:40 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-FRJ4T-BKD6B-C47PP
    Windows Product Key Hash: h84FlI5BStAbDjCJPyURCinXnx8=
    Windows Product ID: 89576-OEM-7332141-00143
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {309FAF99-17DB-4188-9622-6C868ADE931B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{309FAF99-17DB-4188-9622-6C868ADE931B}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C47PP</PKey><PID>89576-OEM-7332141-00143</PID><PIDType>2</PIDType><SID>S-1-5-21-1136975197-1174864504-4278830704</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>6457B51</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC6WW (2.26 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20090511000000.000000+000</Date></BIOS><HWID>44333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>515B97D173ACF71</Val><Hash>gPNCtDsjvDPhnGBavkrnwYOqT/U=</Hash><Pid>89446-952-5927865-65767</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400143-02-1033-6000.0000-2102008
    Installation ID: 020956358070500684989674151866015952271116102073157704
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: C47PP
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqiMFt9OgIWwVC4IGp8ALUaDXIb6Es5w8vRGBrjvxGKsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TP-7L   
      FACP LENOVO TP-7L   
      HPET LENOVO TP-7L   
      BOOT LENOVO TP-7L   
      MCFG LENOVO TP-7L   
      SSDT LENOVO TP-7L   
      ECDT LENOVO TP-7L   
      TCPA LENOVO TP-7L   
      SLIC LENOVO TP-7L   
      ASF! LENOVO TP-7L   
      SSDT LENOVO TP-7L   
      SSDT LENOVO TP-7L   
      SSDT LENOVO TP-7L   
      SSDT LENOVO TP-7L   


    Thank you very much! I'm in the middle of my masters and was scared I'd lose my Office Programs and waited too long. All the programs with Pro Plus are fine, even the add-ins I need. The computer was used so that explains the Enterprise. I assumed the Pro Plus had overwritten it. I feel all legit now!

    Saturday, September 26, 2009 1:44 AM
  • Hello Lem Curran,

    Glad it all worked out!  :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, September 26, 2009 2:40 AM
  • Darin,

    I do have this installed on my dell
    R020C Kit, Software, Works, 9, English 
     and Microsoft works comes up along with Office on my startup menu, so is one genuine and the other not? 

    Layla
    Saturday, September 26, 2009 10:33 PM
  • Hello laylaperez,

    That entry tells us that Microsoft Works 9 was preinstalled on your computer by Dell, so it is going to be Genuine.  The OGA system does not check MS Works for validity.

    Were you able to check your Best Buy sales receipt to determine if you paid extra for Office and had it installed by the Best Buy Geek Squad?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, September 27, 2009 3:18 AM
  • Darin,

    I am not sure I still have the receipt, I bought this computer about two years ago, I will have to look more extensively but Microsoft Works has Word in it and if that will work for me I am happy, I am a student and so I need to be able to have word to write my papers. I will try to find my receipts, I do have the discs the computer came with so I'll look at those too.

    Layla 
    Sunday, September 27, 2009 4:29 PM
  • Darin,

    now the Microsoft Works is coming up as not genuine, what should I do?

    Layla
    Sunday, September 27, 2009 4:31 PM
  • Visit Microsoft Genuine Advantage and click on Validate Office and report back with the results.
    Carey Frisch
    Sunday, September 27, 2009 4:44 PM
  • carey,

    i have already have done that twice and it comes back with genuine both times, i will try again.

    layla
    Sunday, September 27, 2009 4:50 PM
  • carey,

    this is it:

    Validation Complete!

    Thank you for completing the validation process and for using genuine Microsoft software.

    By using genuine Microsoft software, you can be confident that you will have access to the latest features, security, and support, which will help to improve your productivity and expand the capabilities of your computer.

    You will also have access to new innovations and offerings available only to genuine Microsoft software customers.

    layla

    Sunday, September 27, 2009 4:52 PM
  • Hello laylaperez,

    It would be helpful to see a fresh report from the mgadiag utility:  http://go.microsoft.com/fwlink/?linkid=52012

    Thanks!  :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, September 28, 2009 2:26 AM
  • Dan,

    here it is:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {B2602C73-7791-4566-AEA4-7FE16C399CA5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B2602C73-7791-4566-AEA4-7FE16C399CA5}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-4012845108-206985982-3166123367</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080204000000.000000+000</Date></BIOS><HWID>0C313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ABA6C6B80802586</Val><Hash>ncAEmzSWiu7bbi+E7qYQwD2ROBo=</Hash><Pid>89388-707-2885336-65319</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6001.0000-1272008
    Installation ID: 003580688462891010994062518392514303364935449204769653
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJQ+TSKftsBszMCyCiVsPEaD7IMGpJT78vRQSp70VvCsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      OSFR   DELL    M08   
      SSDT   PmRef  CpuPm

     

    Monday, September 28, 2009 5:37 AM
  • Hello Laylaperez,

    Here is the snippet from your latest mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Based on the information that we have so far, here is the status:

    1.  You still have the nongenuine installation of Office Enterprise 2007 on the computer.
    2.  As far as I can tell from the mgadiag report, there is no extra installation of Microsoft Word on the computer that could be accounted for by an existing installation of Microsoft Works.

    So here is what I suggest that you do in order to Get Genuine:

    1.  Click Start>Control Panel>Programs>Uninstall a Program, select Microsoft Office Enterprise 2007 and uninstall the entire suite.  Restart twice.
    2.  Visit www.microsoft.com/genuine and click on the Validate Office button.  (This clears the OGA Notifier cache if necessary to "clean out" the previous nongenuine notification.)
    3.  If you see an entry for MS Works in the Control Panel>Programs>Uninstall a Program list, uninstall it, too.
    4.  Restart once more.
    5.  Use the MS Works discs and the Product Key on the Works Certificate of Authenticity provided by Dell with your computer purchase to do a fresh installation of MS Works.  Restart.
    6.  If your edition of MS Works includes a version of Microsoft Word, please visit www.microsoft.com/genuine once more and click the Validate Office button.
    7.  At this point you should pass Office Validation (if Works has Word in it) or you should be told that you do not have an Office installation on your computer, because as far as I know, the OGA system does not validate Works unless it is a Works edition that includes MS Word.

    Post back to let us know how you are doing :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, September 28, 2009 5:14 PM
    Monday, September 28, 2009 1:48 PM
  • Dan,

    I have everything that shipped with my Dell even the boxes that it came with but I do not have the Certificate of Authenticity, I looked everywhere for it but it must have been lost when I moved. Is there anyway that I can get the product key? Can I call Dell? I have all the discs that came with the computer also.

    Thanks,
    Layla  
    Tuesday, September 29, 2009 12:35 AM
  • Hello Laylaperez,

    I think this picture is what you would be looking for:  http://juar.com/ta/Works9a.jpg

    My suggestion would be to contact Dell customer service to see if they can send you a replacement.  Visit the Dell customer support forums and search to see if others have posted their experiences with getting replacements for their Words CDs and CoA.

    If Dell is not able to assist, you can also contact Microsoft to see if they can help:  http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/df198cfa-6ab0-465a-b1ca-e6874dc45760
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, September 29, 2009 3:46 PM
  • Hi Carey,

    I have the same issue. Could you check my MGA report log as well?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-QH6RH
    Windows Product Key Hash: 0nZC6T6awSLX4Z93jxNLhOuZlWk=
    Windows Product ID: 55041-033-0036946-86560
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {FC1F329D-D86E-4FCC-96AA-877A4DE95689}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FC1F329D-D86E-4FCC-96AA-877A4DE95689}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-033-0036946-86560</PID><PIDType>6</PIDType><SID>S-1-5-21-3777590944-2239409542-1483126534</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6710b (GB891ET#ABH)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68DDU Ver. F.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20090115000000.000000+000</Date></BIOS><HWID>65BA3607018400FA</HWID><UserLCID>0413</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>16CC2DE9C93E6AC</Val><Hash>z0A7vUK7HNvMg2Yf1nOq5nCP05I=</Hash><Pid>81599-854-0198415-65115</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-033-003694-03-1043-7600.0000-2372009
    Installation ID: 021636014583072724316180133645108473901270829540886692
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: QH6RH
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 1-10-2009 14:44:08

    HWID Data-->
    HWID Hash Current: OAAAAAIABAABAAIAAQABAAAAAgABAAEAeqh4p0IUFT+IskaDBgy+2xiMznwSz3f26AQd9Xa1KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30C0   
      FACP            HP            30C0   
      HPET            HP            30C0   
      MCFG            HP            30C0   
      SLIC            HPQOEM        SLIC-MPC
      TCPA            HP            30C0   
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP


    Thanks very much!

    Thursday, October 1, 2009 12:46 PM
  • Help!!!

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {131B9AA7-9882-4003-AAC0-AC31AEFCA3FD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{131B9AA7-9882-4003-AAC0-AC31AEFCA3FD}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-839955528-2356236420-3212649730</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>224233U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7VET71WW (3.01 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20090514000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>7A6B3907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5A380A56EA2500</Val><Hash>hkW1RnnduEiaMu2hCQN0jCcTJPQ=</Hash><Pid>73931-640-0938393-57145</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5CAB0B4465CCAA2</Val><Hash>jhCgfTLDyhmqTAGqsELofodFrOE=</Hash><Pid>72077-337-6335344-55707</Pid><PidType>8</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55262</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="108"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13DED:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: LENOVO,LENOVO

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, October 7, 2009 3:40 PM
  • Does this describe why it reports "This copy of Microsoft Office is not genuine"?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6BKXT-M8JJ6-RPXGJ
    Windows Product Key Hash: 5nTiWPHCccmBwT7jn+WSWXJC39g=
    Windows Product ID: 76487-640-1464517-23183
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {18F0891C-2F00-49D6-B8E3-A8244D1C1A97}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{18F0891C-2F00-49D6-B8E3-A8244D1C1A97}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPXGJ</PKey><PID>76487-640-1464517-23183</PID><PIDType>1</PIDType><SID>S-1-5-21-1708537768-1343024091-2146802419</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>264752U</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>IYET43WW (1.07 )</Version><SMBIOSVersion major="2" minor="3"/><Date>19991221000000.000000+000</Date></BIOS><HWID>96F63407018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A13FE037BA6500</Val><Hash>83/1sBziwokQAYl3ZhcWnRtmS9Q=</Hash><Pid>73931-640-5317595-57719</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 133A4:IBM|69D5:Semp Toshiba Informatica Ltda|69D5:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, October 29, 2009 3:30 PM
  • All users, If you have a Office Non-Genuine issue, please create your own thread.

    Thank you,
    Darin MS


    Thread Locked
    Thursday, October 29, 2009 9:37 PM