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Having problem starting Vista normally

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Dear Sir,

I'm having starting my Vista Enterprise.

The last thing I remembered doing was downloading a Windows Update for PowerShell. I did noticed that it was installed twice when I check the update list.

Then when I restart it, it fails to start. Everything it goes into the log on page, it just automatically restart and tells me there was an error. I tried to choose Safe mode but it does the same, it restart again.

I have tried to use the DVD Start up recovery but it did nto find any error.

Finally, I found that by pressing F8 on the start screen, I choose "Disable driver signature enforcement", I can start up with out problem, but someting is funny.

1. Control Panel is missing
2. When I try to start the service SL IU Notification, it says error. The Windows Activation comes up, and says there is an unaothorize access to the system.
3. I try to run Software Licensing, it says "Windows could not start the Software Licensing service on Local Computer, Error 0xd0000034:0xd0000034"

Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: N/A, hr=0x80070005
Windows Product Key Hash: N/A, hr=0x80070005
Windows Product ID: 55041-038-7154434-71443
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.0.6001.2.00010100.1.0.004
ID: {304BA59E-FB81-4FD1-A341-9D39F20A3424}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Enterprise
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080917-1612
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: 1.7.105.35
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: 100
Version: 1.7.105.35
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 1.7.105.35
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{304BA59E-FB81-4FD1-A341-9D39F20A3424}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-038-7154434-71443</PID><PIDType>6</PIDType><SID>S-1-5-21-2063992747-3305254741-1038525588</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2241W25</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6FET50WW (1.20 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20081030000000.000000+000</Date></BIOS><HWID>99313507018400F8</HWID><UserLCID>4409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6F   </OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>AEC9C18A0970588</Val><Hash>XXgry0C5R4Ge5kq8v+J8GJKScTs=</Hash><Pid>89388-708-0584191-65599</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software Licensing service is not running.

HWID Data-->
HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAeqh+sjExgIWwVC4I5Cz5hLBoZD/A9vL0hLuyRTCprFZGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   LENOVO  TP-6F
FACP   LENOVO  TP-6F
HPET   LENOVO  TP-6F
BOOT   LENOVO  TP-6F
MCFG   LENOVO  TP-6F
SSDT   LENOVO  TP-6F
ECDT   LENOVO  TP-6F
SLIC   LENOVO  TP-6F
ASF!   LENOVO  TP-6F
SSDT   LENOVO  TP-6F
TCPA
SSDT   LENOVO  TP-6F
SSDT   LENOVO  TP-6F
SSDT   LENOVO  TP-6F

Need some help...

Thursday, March 26, 2009 11:50 PM

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Hello Andrew,


The core of your issue centers on the line in your Diagnostic Report that reads:

File Scan Data-->

File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]

This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

From your description, it sounds like the Update may have failed. This could happen if the Update was interupted during the install or if there was an interuption during the "configuring updates" portion of the next Start-Up. Or something could have changed these file (bad disk sector, virus, random corruption...so on) and it just happened at the same time as the Update. I have no way of tellinh what the root cause is, however.

To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

If you believe the Update was the cause, you can try uninstalling the update and then reinstalling it again. If the bad files are ones that are updated by that Powershell update, then reinstalling it would overwrite the bad files.

Otherwise, I suggest repairing Windows using System Restore:

1)    Reboot Vista into Safe Mode

2)    Go to Control Panel

3)    On the left hand side of the Control Panel window, Click on "Classic View"

4)    Double-click "Backup and Restore Center"

5)    On the left hand side of the window, click "Repair Windows using system restore"

6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

7)    Click the "Next" button.

8)    Reboot back into Normal mode

9)    Vista should no longer be in Reduced Functionality mode

Of, if that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

1)    Login to Vista in Normal Mode (not safe mode)

2)    Launch an Internet Browser

3)    Type: %windir%\system32\ in the browser's address field

4)    Scroll down till you find the file cmd.exe

5)    Right-click the file and select 'Run as Administrator'

6)    In the CMD window, type: sfc /scannow

7)    Reboot twice and see if that resolves the issue.

If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

Thank you,
Darin MS
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
- Marked as answer by Darin Smith MS Friday, March 27, 2009 12:33 AM
Friday, March 27, 2009 12:31 AM

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Having problem starting Vista normally

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