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Vista Problem RRS feed

  • Question

  • Hi

    I have just bought this new laptop with vista home basic on it (3 days old)

    Specs:
    OS: Vista Home Basic
    RAM: 512MB
    HHD: 80GB

    Manufacture: HP

    When ever I start it up I get two popups telling me that vista is not genuine. However just after I bought the laptop I checked on Microsoft's website and it passed validation now it doesnt.

    When ever I try and access outlook 2003 it asks for my email password altought the box saying rember password is checked.

    If I open up control panel it just says: 'this folder is empty'

    I installed my printer Brother MFC-520C from the borther website (which works on vista it says) and once it finishes installing it tells me that i cannot print with some weird error. Altought the printer shows up in printers.

    Here is my hijackthis log:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 14:59:57, on 22/01/2008
    Platform: Windows Vista (WinNT 6.00.1904)
    MSIE: Internet Explorer v7.00 (7.00.6000.16575)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Apoint2K\Apoint.exe
    C:\WINDOWS\System32\igfxtray.exe
    C:\Program Files\HP\QuickPlay\QPService.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
    C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
    C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
    C:\Program Files\Apoint2K\ApMsgFwd.exe
    C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
    C:\Program Files\Apoint2K\Apntex.exe
    C:\Windows\system32\conime.exe
    C:\Windows\System32\mobsync.exe
    C:\Program Files\Windows Media Player\wmplayer.exe
    C:\Program Files\Internet Explorer\ieuser.exe
    C:\Users\Sandra\Desktop\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.telegraaf.nl/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://au.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com/1Q00CDT/0409/bl8.asp
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://au.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O1 - Hosts: ::1 localhost
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
    O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
    O4 - HKLM\..\Run: [HP Health Check Scheduler] C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
    O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
    O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\SCIEPlgn.dll
    O13 - Gopher Prefix:
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~2.0\r3hook.dll
    O20 - Winlogon Notify: GoToAssist Express Customer - C:\Program Files\Citrix\GoToAssist Express Customer\48\g2ax_winlogon.dll
    O23 - Service: Kaspersky Anti-Virus 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
    O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
    O23 - Service: GoToAssist Express Customer - Unknown owner - C:\Program Files\Citrix\GoToAssist Express Customer\48\g2ax_service.exe
    O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
    O24 - Desktop Component 1: Aqua Real - 7db39a0d-580f-4be9-9195-8bfcd226f6c2

    --
    End of file - 7005 bytes

    Tuesday, January 22, 2008 7:24 AM

Answers

  •  

    Hello MME,

     

     

    Your Vista is in, what is known as a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by random file corruption, a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occure.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

      Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, I beleive your issue is an In Memory Mod-Auth. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow which by definition means it is incompatible with Vista.

     


    In addition to why a Tamper occurs, it's also important to understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

    Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

       

      (year)  (month) (day) (time in 24format) (millisecond)
    M:2008     01       23            0857               31540-


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1) Login to Vista and select the option that launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Click on the “System Stability Chart” above the date 01/23

    6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 01/23/2008"

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 01/22/2008, 01/21/2008 and 01/20/2008

     

      This could tell us what programs were installed on or around the Tamper date and should help you  narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 01/23/2008, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues as well since it may fall outside of the 3 day time frame described above.

    Lastly, in addition to the list of incompatible programs found un the URL above, I just received a confirmed report that a program called 'diskeeper lite' may cause this type of issue

     

     PC Tools Firewall Plus version 3.0.0.52 (with Anti-Injection Protected option enabled) has been found to cause this type of issue, as well. PC Tools has fixed the problem.  On the PC Tools forums (http://www.pctools.com/forum/showthread.php?s=7e262d016b2a208f58a2d03143ba90a0&t=49501&page=2), they state:

     

    In order to make sure you have the latest version, you can make a simple test after installation.
    Test 1:
    a. Restart the machine
    b. Try to perform Smart Update (if no files appear then you have the latest)

    Test 2:
    a. Go to the FW directory (normally C:\Program Files\PC Tools Firewall Plus) and check that:
    FirewallWrapper.dll version is 3.0.0.53
    FWService.exe version is 3.0.0.53
    FwHook.dll version is 1.0.44.0
    sdwvhlp.dll version is 1.0.0.2

    If the files version does not match try to Smart Update.

     

    So if you have PC Tools Firewall Plus version 3.0.0.52 installed on your computer, please follow the above directions for updateing to the most recent version.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, January 23, 2008 8:09 PM

All replies

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Tuesday, January 22, 2008 10:39 AM
    Moderator
  • Hi

    I have just bought this new laptop with vista home basic on it (3 days old)

    Specs:
    OS: Vista Home Basic
    RAM: 512MB
    HHD: 80GB

    Manufacture: HP

    When ever I start it up I get two popups telling me that vista is not genuine. However just after I bought the laptop I checked on Microsoft's website and it passed validation now it doesnt.

    When ever I try and access outlook 2003 it asks for my email password altought the box saying rember password is checked.

    If I open up control panel it just says: 'this folder is empty'

    I installed my printer Brother MFC-520C from the borther website (which works on vista it says) and once it finishes installing it tells me that i cannot print with some weird error. Altought the printer shows up in printers.

    Here is my MGADiag log:

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {BF0655BF-F544-4D41-904B-E74B86EB5D2F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error: M:20080123085731540-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BF0655BF-F544-4D41-904B-E74B86EB5D2F}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-1187107245-273853557-526245061</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario C700 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20070823000000.000000+000</Date></BIOS><HWID>C1333507018400DA</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>9896C04D5D03246</Val><Hash>c9IlcEZudkOfUEDJLrV3yghy81g=</Hash><Pid>55866-719-8538594-17360</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 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    Tuesday, January 22, 2008 10:08 PM
  • Try the following:

     

    1. Click on the Start button and in the Start Search box type in:  services.msc

     

    2. Press the Enter key on your keyboard.

     

    3. The Services window should now open.

     

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

     

    5. Under the General tab, click on the Stop button.

     

    6. Set the Startup Type to Automatic, then click Apply.

     

    7. Next, click on the Start button under Service Status.

     

    8. Last, restart your computer. 

     

    Tuesday, January 22, 2008 10:38 PM
    Moderator
  • As soon as I start the service it stops automaticly

    the service is set to automatic
    Tuesday, January 22, 2008 11:27 PM
  •  

    Hello MME,

     

     

    Your Vista is in, what is known as a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by random file corruption, a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occure.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

      Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, I beleive your issue is an In Memory Mod-Auth. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow which by definition means it is incompatible with Vista.

     


    In addition to why a Tamper occurs, it's also important to understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

    Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

       

      (year)  (month) (day) (time in 24format) (millisecond)
    M:2008     01       23            0857               31540-


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1) Login to Vista and select the option that launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Click on the “System Stability Chart” above the date 01/23

    6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 01/23/2008"

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 01/22/2008, 01/21/2008 and 01/20/2008

     

      This could tell us what programs were installed on or around the Tamper date and should help you  narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 01/23/2008, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues as well since it may fall outside of the 3 day time frame described above.

    Lastly, in addition to the list of incompatible programs found un the URL above, I just received a confirmed report that a program called 'diskeeper lite' may cause this type of issue

     

     PC Tools Firewall Plus version 3.0.0.52 (with Anti-Injection Protected option enabled) has been found to cause this type of issue, as well. PC Tools has fixed the problem.  On the PC Tools forums (http://www.pctools.com/forum/showthread.php?s=7e262d016b2a208f58a2d03143ba90a0&t=49501&page=2), they state:

     

    In order to make sure you have the latest version, you can make a simple test after installation.
    Test 1:
    a. Restart the machine
    b. Try to perform Smart Update (if no files appear then you have the latest)

    Test 2:
    a. Go to the FW directory (normally C:\Program Files\PC Tools Firewall Plus) and check that:
    FirewallWrapper.dll version is 3.0.0.53
    FWService.exe version is 3.0.0.53
    FwHook.dll version is 1.0.44.0
    sdwvhlp.dll version is 1.0.0.2

    If the files version does not match try to Smart Update.

     

    So if you have PC Tools Firewall Plus version 3.0.0.52 installed on your computer, please follow the above directions for updateing to the most recent version.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, January 23, 2008 8:09 PM