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renewal - Why are you all not responding to my help request? RRS feed

  • Question

  • You just lost another good customer.  Good by!!!!!
    Thursday, March 6, 2008 10:15 PM

Answers

  • Big Al G, I responded to your other thread here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2890095&SiteID=2

     

    However, if you mean that you contacted support, but got no response, please post your case ID here for review.

     

    I was away for the past week (sick), but learned that the 2002 error you encountered when trying to renew is because you are signing in with a different LiveID than the one for your subscription. Open OneCare and click Help/About to see your Subscription LiveID. That is the ID to use for signing in at http://billing.microsoft.com to perform the renewal.

     

    -steve

    Saturday, March 8, 2008 3:30 AM
    Moderator

All replies

  • Big Al G, I responded to your other thread here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2890095&SiteID=2

     

    However, if you mean that you contacted support, but got no response, please post your case ID here for review.

     

    I was away for the past week (sick), but learned that the 2002 error you encountered when trying to renew is because you are signing in with a different LiveID than the one for your subscription. Open OneCare and click Help/About to see your Subscription LiveID. That is the ID to use for signing in at http://billing.microsoft.com to perform the renewal.

     

    -steve

    Saturday, March 8, 2008 3:30 AM
    Moderator
  • I am having the same problem as Big Al G. I get the error message 2002 when I try to renew. I have a Live ID and log in but I keep getting this error message. When I try to get support I get a nother message saying that I have no billing relationship with microsoft, but it does not tell me where to go to set up one. It gives me a link to join msn which takes me to my hotmail account. Grrrrr. I have been going around in circles for days with the help assistant but keep hitting a dead end with no option of actually speaking to a human to sort this problem out. I am at the point of cancelling my subscription and even ditching my hotmail account which I have held for ten years.
    I'll be getting a Mac next time.
    Sunday, March 16, 2008 7:48 PM
  • Error - 2002 is caused when a wrong LiveId is used to renew.

     

    Solution

     

    • Navigate to OneCare Help -> Click About Windows Live OneCare -> Take note of the Subscription ID that is listed here
    • Renew with the Subscription ID

     

     

    Monday, March 17, 2008 7:14 AM
  • Sorry Anand - it does not work with the correct LiveID. God knows I have tried.

    Am waiting for a response from Microsoft by email.

    If anyone else has a problem you can email csfeed@microsoft.com or phone 0870 60101003 (UK Customers only) from 8am to 6pm.
    Monday, March 17, 2008 9:14 PM
  • Please let us know the results, Chris D, as the 2002 error typically means exactly what Anand reported - the incorrect LiveID was used to log in for renewal.

    Have you tried logging in directly at http://billing.microsot.com?

    -steve

     

    Tuesday, March 18, 2008 11:54 AM
    Moderator