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windows xp failed validation RRS feed

  • Question

  • I have a HP Pavilion a720N I purchased a couple of years ago with Windows XP Home Edition already loaded on it. It did not come with software CD. It has a sticker on the side of it with the Product Key # of  Across the side edge of the sticker it has X10-60264. It does have the hologram and the little window looking hole in it. It has the HP product # of PJ509AA-ABA the serial # of MXK4390S6B on the back of the machine.

     

    It failed your Windows SP validation. Why? and what can I do about it. If it is not a valid software with license, can I pursue it with HP, or should I go after Office Depot, which is where I purchased it?

     

    I have run your diagnostic programs, and it only took me back to the page that says again that it is invalid and I should purchase new from you guys.

     

    Is this actually an invalid license, or is it a contractual problem between HP and MS. I have read about issues arising from the # of licenses validated through your diagnostics tool vs the # of those purchased, thus you start invalidating licensing as a penalty against HP.

     

    This is a product I purchased in good faith with confidence in both MS and HP as being reputable companies. I purchased this from a large chain office supply store, Office Depot, not from "Sam" the guy down the street who says he can build me a machine cheaper.

     

    Please let me know how to proceed.

     

    Lisa

    Sunday, September 30, 2007 4:35 AM

Answers

  • Dragon,

     

    Please run the diagnostic test I posted in this thread.  Next open a separate thread for you post.  Thank you.

     

     

    Stephen Holm, MS

    Tuesday, October 2, 2007 6:55 PM
  • i ran the unit and it says blocked id tryed to talk to microsoft when they found out what i changed they hung up on me         pete

    Tuesday, October 2, 2007 7:57 PM
  • Dragon,

     

    What number did you call?  Also who did you talk to?  Please run the MGA diagnostic and post your results back in this thread. We need your results in order to analyze the problem and provide feedback. 

     

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, October 2, 2007 11:44 PM
  • Dragon74,

     

    Oddly enough, try http://www.linux.org/

     

    Whodathunkit?

     

    Thursday, October 4, 2007 5:06 PM

All replies

  • Hey Lisa,

     

    Please re-run the MGA diagnostic test and post your results back in this thread. We will analyze your problem and provide you with a resolution.  Thank you.

     

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


     

    Thak you,

     

    Stephen Holm, MS

     

    Monday, October 1, 2007 10:33 PM
  • have same problem with my unit had windows me on it and had to upgrade to win xp home also failed validation key says key hide will not pull the key product number is different from win me to winxp                            pete

     

    Tuesday, October 2, 2007 3:59 PM
  • Dragon,

     

    Please run the diagnostic test I posted in this thread.  Next open a separate thread for you post.  Thank you.

     

     

    Stephen Holm, MS

    Tuesday, October 2, 2007 6:55 PM
  • i ran the unit and it says blocked id tryed to talk to microsoft when they found out what i changed they hung up on me         pete

    Tuesday, October 2, 2007 7:57 PM
  • Dragon,

     

    What number did you call?  Also who did you talk to?  Please run the MGA diagnostic and post your results back in this thread. We need your results in order to analyze the problem and provide feedback. 

     

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, October 2, 2007 11:44 PM
  •  

    Wednesday, October 3, 2007 3:37 AM
  • Viera,

     

    Please post in a new thread.  Also let us know the problems you are experiencing such as any errors etc. Please run the MGA diagnostic test and post your results in a new thread. We will analyze your problem and provide you with feedback for a resloution. Please follow the below steps:

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,

     

    Stephen Holm, MS

    Wednesday, October 3, 2007 5:41 PM
  • its keeps saying block vld and talk to micro on comp help pagein a forum but also had win me on comp had to update to win xp home bought comp from yard sale and the win xp disk also not new the xp is a copy of it with the code on it

    Thursday, October 4, 2007 3:02 PM
  • LisaHoff43,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    It's likely that somewhere along the line, a nongenuine installation of XP was installed on the computer, perhaps by a friend who was "helping" you reinstall because of a problem, or if you took it to a local shop for repair.  Happens all the time.

     

    There is absolutely NO truth to the statement you heard regarding Microsoft somehow invalidating HP installed XP licenses.  Do you have a link or citation to such information----I would think such information would be of great interest to the managment at Microsoft and HP, as well as the computer press in general.

     

    Please post the info requested above.  It's likely the solution will be for you to back up your data and then do a clean installation of XP using the HP Recovery CDs.  If you don't have Recovery CDs, you may be able to purchase them from HP, or from www.restoredisks.com, or from online auction sites.

    Thursday, October 4, 2007 3:45 PM
  • Dragon74,

     

    No one is going to be able to help you until you help us help you by posting the requested information.

     

    Here it is one more time:

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, October 4, 2007 3:47 PM
  • its reads micro windows millennium editon product ket number is q2h6-p4p4f-t8q76-jxypq-82vw6     0029-005-966-418      2000microsoft corporation                    microsoft x05-59772            ceritficate of authenticatiy      this comp came wqith win me on lost every thing on win me had to boot up in win xp home unit with the the xp key number7qvt6-t2738-wrkjb-ykrfq-xvk98                      please tell me what more i need to give you and again its say vld key blocked what does mean         pete

    Thursday, October 4, 2007 4:04 PM
  • Dragon74,

     

    I was hoping you would be able to post the report, but you did provide enough information for this basic assessment:

     

    Your computer originally came with and is most likely still licensed to run Windows Milennium Edition, as evidenced by the information on the CoA.

     

    The computer currently has a non-Genuine installation of XP Pro.  I searched this forum for the last 15 characters of the PK you posted, wrkjb-ykrfq-xvk98, and there are numerous hits from posts where that Product Key has been identified as non-Genuine.  The Product Key being non-Genuine is why you are seeing the messages about non-Genuine software being installed on the computer.

     

    So, how to fix?

     

    Option 1:  Acquire the correct Windows Milennium CD that would permit you to do a clean installation of Windows Me onto the computer.  If you can track one down, maybe anywhere from $15 to $75.

     

    Option 2:  Participate in the Genuine Windows Offer by clicking on the Get Genuine Prompts and purchase a WGA Kit from Microsoft, about $149.

     

    Option 3:  Purchase and install a systembuilder/OEM license for XP Home, about $90 shipped from trusted online retailers such as www.newegg.com.

     

    Option 4:  Do nothing.

     

    Option 5:  Install a free OS such as Linux.

    Thursday, October 4, 2007 4:51 PM
  • thanks you have been a big help now were do i go to get the linix unit can you give me web address

     

    Thursday, October 4, 2007 4:58 PM
  • Dragon74,

     

    Oddly enough, try http://www.linux.org/

     

    Whodathunkit?

     

    Thursday, October 4, 2007 5:06 PM
  • Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HJ23J-CPWVM-R26DW
    Windows Product Key Hash: QyGZ4b0IH32cT4j+E/gcjUQU3fs=
    Windows Product ID: 76487-640-5308471-23517
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9CABDFAC-B7E1-4D4F-BB84-069AE0612DF5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9CABDFAC-B7E1-4D4F-BB84-069AE0612DF5}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R26DW</PKey><PID>76487-640-5308471-23517</PID><PIDType>1</PIDType><SID>S-1-5-21-854245398-842925246-839522115</SID><SYSTEM><Manufacturer>AVERATEC</Manufacturer><Model>3200</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>721F3007018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57755</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    plz help me.

    Monday, March 3, 2008 7:17 AM
  •  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-W2PYW-J6PQ8-GGXVD
    Windows Product Key Hash: D3oacqa+DiX686/2MJqDyqEE6I8=
    Windows Product ID: 76477-OEM-2151005-74237
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {05C26977-10A0-4AC4-9D43-E50CD764717F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{05C26977-10A0-4AC4-9D43-E50CD764717F}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GGXVD</PKey><PID>76477-OEM-2151005-74237</PID><PIDType>3</PIDType><SID>S-1-5-21-343818398-413027322-682003330</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>DT301A-ABM T450M</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.19   </Version><SMBIOSVersion major="2" minor="3"/><Date>20031212000000.000000+000</Date></BIOS><HWID>934B375F01848063</HWID><UserLCID>080A</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

     i bought my machine with windows home, i had to reinstall windows due to many errrors due to the virus that it had, i  got a friend who lent me his windows pro, but i clouldnt install it with my key so i went to another friend who has a copy of windows xp home, he lent me his copy and i installed it, and i cant validate it now, it installed, but thats about it, on the oem it says HP and no OEM whatsover,what should i do.
    Monday, April 28, 2008 6:56 PM