Incorrect Product Key when installing Office Home and Student 2007 using Vista RRS feed

  • Question

  • I purchased MS Office Home and Student edition from Amazon vendor.  It came sealed.  I opened the plastic box and the product key label was slightly torn (could have been tampered with?)  I have tried repeatedly to enter the key and keep getting the warning that it is incorrect.  I went ahead and installed software w/o key, but it said I would eventually need it.  Well, where can I get it?  Thx.
    Friday, February 27, 2009 2:27 AM


  • Hello Blair,

    Thank you Blair for visiting the Office Genuine Advantage (OGA) program forum. Your post is out of scope for the OGA program forum as well as out of our expertise. First have you contacted the Amazon Vendor and explained what happened? This is the very first step.  Below I would like to provide you with some information which may help.


    If you are already registered on the MOSB site, you may submit your replacement request by visiting the URL below:




    If you are not yet registered, please visit the registration site at the following website:




    Once registered, you may select the appropriate replacement link of either MEDIA or COA to submit the replacement request.  In order to validate your replacement request, please enter a valid COA (Certificate of Authenticity) number. This is a 14 digit numerical number which will appear in the following format:  00000-000-000-000.  The COA Number can usually be found on the manual that came with the product or on the PC.


    For more information on locating your COA number, please visit: http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx?quizType=oem&compareButton=Compare+Now


    After locating the COA number, please proceed with submitting your request by visiting one of the following websites:


    For Media Replacement: http://oem.microsoft.com/script/mr/MediaReplacement.aspx


    For COA replacement: http://oem.microsoft.com/script/mr/COA987Replacement.aspx


    To ensure your shipment is receiving in a timely manner, please provide a physical address for the "Ship-To" location as Microsoft cannot ship to P.O. BOXES.


    Should you need further assistance please contact the Microsoft System Builder Component Replacement Team at sbcreplacea@msdirectservices.com. The office hours are Monday-Friday from 8:00 AM to 5:00 PM Pacific Standard Time. Thank you for contacting Microsoft.


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, February 27, 2009 10:27 PM
    Friday, February 27, 2009 10:27 PM