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How to enable Mail Merge option for Marketing List entity in MS CRM 2011 RRS feed

  • Question

  • Hi All,

    Recently our project was migrated from MS CRM 4.0 to 2011, and in MS CRM 4.0 mail merge functionality is there for marketing list entity but in MS CRM 2011 the Mail Merge option for Marketing List Entity is greyed out.

    Could you please let me how to activate mail merge option for Marketing List.

    Thanks

    Srikanth Reddy

    Tuesday, August 5, 2014 5:03 AM

All replies

  • Hi Srikanth,

    Please see if it is a permission issue?

    Go to advance find, search for contacts, see if mail merge is enabled?

    Regards,

    Jithesh

    Tuesday, August 5, 2014 2:11 PM