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Reporting Bugs RRS feed

  • Question

  • Has anyone else experienced significant difficulty in reporting bugs? I think I found a bug in PowerPoint 2007, so thought I would be nice and call it in. After lots and lots of searching I eventually found a page that said "call this number to report a bug". I did, and I got through to technical support. They took my serial number and told me I didn't have support coverage, so couldn't help me. Hilarious, all I wanted to do was to let them know there's a bug.

    Dear Microsoft...if you want users to report bugs, then please make it easy for them to do so. Also, please train your support people to listen. I do not have a support issue, your program has a bug.

     

    • Moved by Mike Kinsman Wednesday, December 15, 2010 8:02 PM off topic (From:TechNet Website Feedback)
    Friday, December 10, 2010 10:48 PM

All replies

  • off topic, but feedback noted

    Thanks
    Mike


    MSDN and TechNet Subscriptions Support
    Wednesday, December 15, 2010 8:02 PM