locked
Vista re-activation after hardware repair RRS feed

  • Question

  • I bought Vista Ultimate 64bit for my home computer that I built.  Vista was installed and activated.  After a few months, the motherboard failed and I replaced it with a new one.  I had to reinstall Vista, but now it will not activate because the product key has already been activated.  My computer will stop working in 7 days unless it is activated.

     

    I talked to a customer service rep who said I need to pay $59 for tech support to issue a new product key.  I already spent hundreds of dollars on Vista and all I want to do is install Vista on my PC.

     

    Is it true that I have to pay more money to get my copy of Vista to work or was I talking to the wrong person?

    Thursday, August 2, 2007 12:54 PM

Answers

  •  

    Please try phone activating and speak with a customer service representative when you're given the option. You can get started with phone activation by typing "slui.exe 4" in the search field in the Start Menu and pressing Enter. 

    Thursday, August 2, 2007 9:56 PM