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an unauthorized change was made to windows/validation RRS feed

  • Question

  • Hi, I got the "an unauthorized change was made to windows" and can't run anything except for IE in regular mode. I can only access Start and etc. in safe mode with networking, and I cannot pass the windows validation according to that one webpage. Before, when I didn't have the error and limited functionality, windows update would not run because of the lack of validation.
    Here are my diagnostics:


    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
    Windows Product ID: 89578-OEM-7332157-00203
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {2147A814-50BB-4927-9E72-5A87FEC072C9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.071023-1545
    TTS Error: M:20081203203453192-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2147A814-50BB-4927-9E72-5A87FEC072C9}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-3747064839-2176303856-3065238045</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-FE880E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0190J3</Version><SMBIOSVersion major="2" minor="40"/><Date>20061124000000.000000+000</Date></BIOS><HWID>A7323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAGMWAAAAAAAAYWECADAgAAAnZBXaF1XJAdArSr9MLECc5R83cvYPeMySoAVxxbRh8ri8t2iVjr+kpU2wPTEKkNOUcAos7v02SNGMPDC6t/8vAQtNxSZbAe9T7jzuM2z/yE4JY+3+mSLK9x6koTp2wjkQM4duA+DK8VPShUB7hxqRa/JRAlWy+knQiGFIjtrdv7vADb+xICP1BCerXMgWX4ZLkwNC+kE1taWCmYC+GgruwOsRhldUEuQpk1bDB1iJelz+Eg1xoOGKM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMkgo52MsCFfRSk6LsbKAzGUPyP++gqiyytfNxtGTg+y/RjDwwurf/LwELTcUmWwHvU+487jNs/8hOCWPt/pkiyvcepKE6dsI5EDOHbgPgyvFT0oVAe4cakWvyUQJVsvpJ0IhhSI7a3b+7wA2/sSAj9QQnq1zIFl+GS5MDQvpBNbWlgpmAvhoK7sDrEYZXVBLkKZNWwwdYiXpc/hINcaDhijOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zHcKT+au1t9wu1nwKqHAQWAGWGiC3l7V8wtYaqA+8XadyF/s3RDYR4hbbNPY2P6QLFPuPO4zbP/ITglj7f6ZIsr3HqShOnbCORAzh24D4MrxU9KFQHuHGpFr8lECVbL6SdCIYUiO2t2/u8ANv7EgI/UEJ6tcyBZfhkuTA0L6QTW1pYKZgL4aCu7A6xGGV1QS5CmTVsMHWIl6XP4SDXGg4YozkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMxhYDyDME/DEAt+Jc9j5rH1YAFdGgj8prMDnhluMmGIachf7N0Q2EeIW2zT2Nj+kCxT7jzuM2z/yE4JY+3+mSLK9x6koTp2wjkQM4duA+DK8VPShUB7hxqRa/JRAlWy+knQiGFIjtrdv7vADb+xICP1BCerXMgWX4ZLkwNC+kE1taWCmYC+GgruwOsRhldUEuQpk1bDB1iJelz+Eg1xoOGKM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OgAAAAIABAABAAIAAgAAAAAAAwABAAEAJJTqkqpYpzBCFeih6k5I5N4CrBUI91sZ8vQ65ewOrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      APIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO


    Sunday, December 7, 2008 2:08 AM

Answers

  • Good Morning Faireh,


    The core to your particular issue centers on the line in your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report which reads:

    File Scan Data-->

    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]

     

    This line means that the critical system file slc.dll has either

    a)     Been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Windows Vista's System Catalog.

    Or

    b)     Been updated but the file's Signature Hash was not updated, in Windows Vista's System Catalog to reflect the updated file's new Signature Hash.

     

    Windows Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with. When this happens, depending on the file that has been tampered, Windows Vista may show as Genuine or non-genuine, but either way, Windows Vista won't Validate correctly and may also exhibit other strange behavior.

     

    To resolve your issue, we need to replace or repair the file so its Signature Hash matches what is listed in the Windows Vista System Catalog. I can provide a couple of suggestions to do this:

     

    A)    Install Service Pack 1 for Windows Vista, which can be found below: http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en)

    File slc.dll may be included in the SP1 install and if so, SP1 will overwrite the bad file with a Known-Good copy.

     

    (Note: this is the simpler way to resolve, but be aware that I have not received confirmation that slc.dll.dll is, in fact, included in SP1. So if this option does not resolve the issue, please see option B).

     

    B)    Repair Windows Vista using System Restore:

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click Classic View

    4) Double-click Backup and Restore Center

    5) On the left hand side of the window, click Repair Windows using system restore

    6) Select Choose Different Restore Point, put a check in the box that says Show restore points older than 5 days, select the restore point that corresponds to the date before you first noticed the issue.

    7) Click Next button.

    8) Reboot back into Normal mode

    9) Windows Vista should no longer be in Reduced Functionality Mode (RFM)

     

    If neither of these solutions resolves your issue, the last resort, that I can provide, is to re-install Windows Vista. But before you do that, create a (no cost) support request at the following link:

    http://go.microsoft.com/fwlink/?linkid=52029 

    Thank you for contacting the Genuine Advantage forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, December 8, 2008 7:06 PM
    Monday, December 8, 2008 7:05 PM