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warning message says my copy of Windows Vista is not genuine, but it is RRS feed

  • Question

  • HP sent me an OEM CD for Windows Vista - I still have the disc -- I have determined what the Key is,
    but the "option 2" prompt, when it asks for the key, will not take an OEM Key ????

    the sequence is: 01234-OEM-0123456-01234

    Option 3 is to Contact Microsoft, but that trurns into a "pay for technical support" process. 
    Well, Microsoft, if you want to make sure I'm legal, you should give me a TOLL FREE # to call --

    you're the ones all concerned about whether this copy is genuine or not -- I can prove it, so answer the phone!

    BTW this all happened several months after the initial installation after a Windows Update process.

    WTF is going on?

    • Moved by Carey FrischMVP, Moderator Monday, December 7, 2009 9:37 PM Moved to relevant category (From:Office Genuine Advantage Validation Issues (Office))
    Monday, December 7, 2009 8:33 PM

Answers

  • Hello danster44,

    "HP sent me an OEM CD for Windows Vista - I still have the disc -- I have determined what the Key is,
    but the "option 2" prompt, when it asks for the key, will not take an OEM Key ????"


    "Actually, no, my laptop came with XP"

    There is the problem righ there, those OEM CDs that HP sent you are the Recovery disks for HP computers that came with Vista Pre-installed. Your computer came with XP Pre-installed.  They should have sent you the XP Recovery disks.


    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key only comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Vista is using an OEM SLP key, As mentioned above, OEM SLP keys are geared to only work with the special instructions found only on that Manufacturer's computer hardware. In your case, you PC probably does have the 'special instructions', but they are for XP not Vista, therefore the Vista OEM SLP key will not work on your PC because your PC did not orginally come with Vista.

      To use any version of Windows (other then XP) on your PC, you will need to buy a Full (or Upgrade) edition of that version of Windows.

    Thank you,
    Darin MS 

    • Marked as answer by Darin Smith MS Tuesday, December 8, 2009 8:17 PM
    Tuesday, December 8, 2009 8:17 PM

All replies

  • The "01234-OEM-0123456-01234" string is not the product key.  The HP OEM product key for Windows Vista is affixed to the HP computer.  Look on the bottom and/or the sides of the HP computer for the label.  See: example
    Carey Frisch
    • Proposed as answer by Darin Smith MS Monday, December 7, 2009 10:20 PM
    Monday, December 7, 2009 9:37 PM
    Moderator
  • Actually, no, my laptop came with XP -- I purchased Windows Vista (but an incompatible version with my HP laptop) --
    so HP sent me a Vista Business CD set -- which is compatible with this "business class" laptop --

    after initial installation, it ran fine for probably 2-3 months -- then all of a sudden and I think triggered by Windows Update) I began getting warnings that this version is "not genuine" -- it stillsays it in the lower right corner of my desktop:

    Windows Vista (TM)
    build version 6002
    This copy of Vista is not genuine

    so whats the fix?  It is genuine - I have the CDs from HP -- it really is a major PITA
    Monday, December 7, 2009 11:02 PM
  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.

    Thank you!


    Carey Frisch
    Monday, December 7, 2009 11:40 PM
    Moderator
  • Heres my diagnostic report -- please comment:
    ------------------------------------------------------------------

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY
    Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs=
    Windows Product ID: 89576-OEM-7332141-00039
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {2DC60935-A1C6-4D16-B8CB-3FD527C87B19}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2DC60935-A1C6-4D16-B8CB-3FD527C87B19}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3XDRY</PKey><PID>89576-OEM-7332141-00039</PID><PIDType>2</PIDType><SID>S-1-5-21-3489185005-4015562391-443287069</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6910p</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68MCD Ver. F.17</Version><SMBIOSVersion major="2" minor="4"/><Date>20081104000000.000000+000</Date></BIOS><HWID>C8323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>56E67A0C2A70E</Val><Hash>q7S+6sZShjXV/BWnyDy0nFCL0W8=</Hash><Pid>81607-903-4749425-64515</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400039-02-1033-6000.0000-0762009
    Installation ID: 007460849715259102819571642152493810548456201944641012
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 3XDRY
    License Status: Notification
    Notification Reason: 0xC004F057.

    HWID Data-->
    HWID Hash Current: PAAAAAEABQABAAEAAQABAAAABQABAAEAJJRoI5XksHh0+FLVBgxGg44Zeijy9H4cq1yCKXzVrFZMASqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30C1   
      FACP   HP      30C1   
      HPET   HP      30C1   
      MCFG   HP      30C1   
      TCPA   HP      30C1   
      SSDT   HP      HPQSAT
      SSDT   HP      HPQSAT
      SSDT   HP      HPQSAT
      SSDT   HP      HPQSAT
      SSDT   HP      HPQSAT

     

    Tuesday, December 8, 2009 3:05 AM
  • Hello danster44,

    "HP sent me an OEM CD for Windows Vista - I still have the disc -- I have determined what the Key is,
    but the "option 2" prompt, when it asks for the key, will not take an OEM Key ????"


    "Actually, no, my laptop came with XP"

    There is the problem righ there, those OEM CDs that HP sent you are the Recovery disks for HP computers that came with Vista Pre-installed. Your computer came with XP Pre-installed.  They should have sent you the XP Recovery disks.


    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key only comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Vista is using an OEM SLP key, As mentioned above, OEM SLP keys are geared to only work with the special instructions found only on that Manufacturer's computer hardware. In your case, you PC probably does have the 'special instructions', but they are for XP not Vista, therefore the Vista OEM SLP key will not work on your PC because your PC did not orginally come with Vista.

      To use any version of Windows (other then XP) on your PC, you will need to buy a Full (or Upgrade) edition of that version of Windows.

    Thank you,
    Darin MS 

    • Marked as answer by Darin Smith MS Tuesday, December 8, 2009 8:17 PM
    Tuesday, December 8, 2009 8:17 PM