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At the end of my tether! Vista Home Premium Not Genuine RRS feed

  • Question

  • Can someone PLEASE help me, because I am at my witt’s end after 3 days of trying to help myself. I have one of those awful “not genuine” captions on my laptop, out of nowhere, which a lot of people seem to be suffering with.

    I have Vista Home Premium. My problem is exacerbated by the fact that I cannot download the diagnostic tool (it just hangs) and I can’t run from the internet either. I have had the terribly frustrating situation of trying to run the validation programme from the link posted on these help forums and I either get the message that  that I need to click the information bar to allow aciveX stuff to run, but I have no info bar coming up in IE8 OR IE7 once I rolled it back. And if I run it from firefox I just get script errors and then thrown to the Bing search engine.

    On top of all this, if I type slui.exe 4 into my start field, all I get is the activation window again, not a telephone number. I can’t DO anything!!! I have my product key sticker on the underside of my laptop because it was pre-installed by Gateway and sold to me through a supermarket chain in the UK. I now live in Australia and have discovered today (after 18 months of being here) that my system support disks seem to have got lost in the shipping. I am absolutely stressed about all of this, it seem like every way I turn I am blocked!!!

     

    It's 0502hrs here, and I can't sleep because the laptop I have so carefully maintainer (installing all critical and important updates whenever they come up) has got crazy on me, and I have no idea why!!

     

    Please can somebody help me? :-(

    Tuesday, February 15, 2011 6:33 PM

Answers

  • No, explained in my post dated Tuesday, February 15, 2011 8:12 PM:

     

    "What I HAVE done while waiting for a response was finally track down a way to manually download an update that kept hanging at 73% in the Automatic Windows updater. That update was KB2482017, Cumulative Security Update for Internet Explorer.

    ANYWAY, my point is that update has done more than just prevented some hacker somewhere getting at my data. When, in exasperation, I put the same product key that I have entered over 20 times with no success, this time it worked.

    I am posting this in the hope that it may help another very stressed out person one day."

     

    ... but that I was still unable to run the diagnostic, and I wanted to fix that so that if I ever had another problem I would be able to use it.

     

    I finally found this, http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en ,totally by accident which enabled me to put my browser into the right state (it turns out I was missing plugins) to be able to download the diagnostic tool.

    I found the above info at http://social.technet.microsoft.com/Forums/en/itprovistaactivation/thread/eec3ff32-4543-4646-817a-6565994e8fbb , which is a forum for these kind of problems.

    I hope posting all this info will help someone with the same problem(s) that I have encountered, and they won't have to lose 2 days of their lives to resolving them!

    Thank you for your time and help though, it is appreciated.

     

    Dee.

     


    • Marked as answer by Darin Smith MS Friday, February 18, 2011 12:58 AM
    Thursday, February 17, 2011 12:55 PM
  • "Deemouse" wrote in message news:9bbb202b-21e5-46f3-b5cc-f92ebdb626d8...

    No, explained in my post dated Tuesday, February 15, 2011 8:12 PM:

     

    "What I HAVE done while waiting for a response was finally track down a way to manually download an update that kept hanging at 73% in the Automatic Windows updater. That update was KB2482017, Cumulative Security Update for Internet Explorer.

    ANYWAY, my point is that update has done more than just prevented some hacker somewhere getting at my data. When, in exasperation, I put the same product key that I have entered over 20 times with no success, this time it worked.

    I am posting this in the hope that it may help another very stressed out person one day."

     

    ... but that I was still unable to run the diagnostic, and I wanted to fix that so that if I ever had another problem I would be able to use it.

     

    I finally found this, http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en ,totally by accident which enabled me to put my browser into the right state (it turns out I was missing plugins) to be able to download the diagnostic tool.

    I found the above info at http://social.technet.microsoft.com/Forums/en/itprovistaactivation/thread/eec3ff32-4543-4646-817a-6565994e8fbb , which is a forum for these kind of problems.

    I hope posting all this info will help someone with the same problem(s) that I have encountered, and they won't have to lose 2 days of their lives to resolving them!

    Thank you for your time and help though, it is appreciated.

     

    Dee.

     



    I think it's highly likely that your problems stem from the quality of your internet connection. MS has historically had problems dealing with USB cell network dongles (I should know I use them as well!), and the inevitable interferences. It seems that the packet-checking that gets done by some parts of the protocols used aren't trapping all the errors, and the files get lost somewhere along the way:(
     
    If OTOH, you are using a USB landline modem, then there should be no barrier whatever to your using a proper router, unless your ISP is using some very non-standard protocols.
     
    The link you posted is where the /diag link is supposed to take you - so it may be that you have some kind of weird anti-forwarding software problem. (are you using something like StopZilla, or PCTools?)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, February 18, 2011 12:58 AM
    Thursday, February 17, 2011 1:48 PM
    Moderator

All replies

  • "Deemouse" wrote in message news:5d32ab31-636f-4d02-958c-b171286e4b51...

    Can someone PLEASE help me, because I am at my witt’s end after 3 days of trying to help myself. I have one of those awful “not genuine” captions on my laptop, out of nowhere, which a lot of people seem to be suffering with.

    I have Vista Home Premium. My problem is exacerbated by the fact that I cannot download the diagnostic tool (it just hangs) and I can’t run from the internet either. I have had the terribly frustrating situation of trying to run the validation programme from the link posted on these help forums and I either get the message that  that I need to click the information bar to allow aciveX stuff to run, but I have no info bar coming up in IE8 OR IE7 once I rolled it back. And if I run it from firefox I just get script errors and then thrown to the Bing search engine.

    On top of all this, if I type slui.exe 4 into my start field, all I get is the activation window again, not a telephone number. I can’t DO anything!!! I have my product key sticker on the underside of my laptop because it was pre-installed by Gateway and sold to me through a supermarket chain in the UK. I now live in Australia and have discovered today (after 18 months of being here) that my system support disks seem to have got lost in the shipping. I am absolutely stressed about all of this, it seem like every way I turn I am blocked!!!

     

    It's 0502hrs here, and I can't sleep because the laptop I have so carefully maintainer (installing all critical and important updates whenever they come up) has got crazy on me, and I have no idea why!!

     

    Please can somebody help me? :-(


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 15, 2011 7:01 PM
    Moderator
  • Thank you Noel.

     

    I must not have been clear in my original plea fr help, I had already tried (SO many times!) to run the diagnostics tool, bot in Firefox and IE. Neither of them will load up, not from the link you gave me, or http://www.microsoft.com/genuine/diag/ which is an alternative for those who can't run or download from http://go.microsoft.com/fwlink/?linkid=52012 .

     

    What I HAVE done while waiting for a response was finally track down a way to manually download an update that kept hanging at 73% in the Automatic Windows updater. That update was KB2482017, Cumulative Security Update for Internet Explorer.

    ANYWAY, my point is that update has done more than just prevented some hacker somewhere getting at my data. When, in exasperation, I put the same product key that I have entered over 20 times with no success, this time it worked.

    I am posting this in the hope that it may help another very stressed out person one day.

    HOWEVER, I do still have the problem of not being able to run that diagnostic tool, and that makes me very nervous. One day I may need it and it's not working for me. Do you have any help for that one?

     

    Regards,

     

    Dee

     

     

     

     

     

    Tuesday, February 15, 2011 8:12 PM
  • "Deemouse" wrote in message news:5bd0cfec-d955-435a-b1ed-da1e9bc0ddb4...

    Thank you Noel.

     

    I must not have been clear in my original plea fr help, I had already tried (SO many times!) to run the diagnostics tool, bot in Firefox and IE. Neither of them will load up, not from the link you gave me, or http://www.microsoft.com/genuine/diag/ which is an alternative for those who can't run or download from http://go.microsoft.com/fwlink/?linkid=52012 .

     

    What I HAVE done while waiting for a response was finally track down a way to manually download an update that kept hanging at 73% in the Automatic Windows updater. That update was KB2482017, Cumulative Security Update for Internet Explorer.

    ANYWAY, my point is that update has done more than just prevented some hacker somewhere getting at my data. When, in exasperation, I put the same product key that I have entered over 20 times with no success, this time it worked.

    I am posting this in the hope that it may help another very stressed out person one day.

    HOWEVER, I do still have the problem of not being able to run that diagnostic tool, and that makes me very nervous. One day I may need it and it's not working for me. Do you have any help for that one?

    Regards,

    Dee

    The MGADiag tool does NOT depend on a browser!
    You're thinking of the Validation diagnostics, which depends on ActiveX, and is a very different thing altogether.
    Please follow my instructions - if for whatever reason you cannot download the tool on that PC, then do so on another, and copy it to the affected one by disk or USB drive, and then run it - save the data to a Notepad file, then copy that back to your communicating PC.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 15, 2011 8:55 PM
    Moderator
  • I followed you instructions. It threw me back to a search engine.

    What I DID need to know about was this little gem: http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Tuesday, February 15, 2011 9:06 PM
  • "Deemouse" wrote in message news:41adc74e-2c2d-49c7-b0f1-8b0f419f2dd3...

    I followed you instructions. It threw me back to a search engine.

    What I DID need to know about was this little gem: http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en


    The only way that link could throw you back to a search engine is if you have some form of malware on your PC (or the site is down - which it isn't).
    Download and install MalwareBytes Anti-Malware (free version - www.malwarebytes.org) and update it - run a Quick scan in all user profiles on the machine.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 15, 2011 9:59 PM
    Moderator
  • Hi Noel,

     

    I finally managed to force a download of the diagnostic tool.... I think it may be my rubbish internet connection, which is through a USB because a lot of Australia still doesn't have enough room on their exchanges for ASDL. A bit behind the times..... ANYWAY, I ran the programme as an administrator and got this:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QKKXY-W9V2F-J2JCK
    Windows Product Key Hash: QOhT+qortW0om2KMJRuvq1Csse4=
    Windows Product ID: 89578-OEM-7216444-43885
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {EF39394C-D43A-47AA-B43A-644C2DD8DECD}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 100
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EF39394C-D43A-47AA-B43A-644C2DD8DECD}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J2JCK</PKey><PID>89578-OEM-7216444-43885</PID><PIDType>8</PIDType><SID>S-1-5-21-3691837018-1885915740-734857061</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>Gateway M685                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>72.15   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070416000000.000000+000</Date></BIOS><HWID>72323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BE629DD163FBECE</Val><Hash>nT1doSAURsOUJ4qSZ2Ti/VgoaVQ=</Hash><Pid>81599-871-7906677-65962</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-164-443885-02-2057-6002.0000-0472011
    Installation ID: 212674733083691143417481749302609071341636550632676833
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: J2JCK
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAIAAwABAAIAAQACAAAAAwABAAEAJJQKiW4fzVC49s6cSOTucgQUdGXy9GJC7BaOIapErFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GATEWA        SYSTEM 
      FACP            GATEWA        SYSTEM 
      HPET            GATEWA        SYSTEM 
      BOOT            GATEWA        SYSTEM 
      MCFG            GATEWA        SYSTEM 
      ASF!            GATEWA        SYSTEM 
      APIC            GATEWA        SYSTEM 
      SSDT            GATEWA        SYSTEM 


    Thank you for the info on Malware, I downloaded that too, and ran a full scan but it came back clean. Still, can't hurt to have it, so thank you.

     

    D.

    Thursday, February 17, 2011 12:15 AM
  • "Deemouse" wrote in message news:e08202c9-f53c-4fdd-82eb-e4089df3b7cb...

    Hi Noel,

     

    I finally managed to force a download of the diagnostic tool.... I think it may be my rubbish internet connection, which is through a USB because a lot of Australia still doesn't have enough room on their exchanges for ASDL. A bit behind the times..... ANYWAY, I ran the programme as an administrator and got this:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QKKXY-W9V2F-J2JCK
    Windows Product Key Hash: QOhT+qortW0om2KMJRuvq1Csse4=
    Windows Product ID: 89578-OEM-7216444-43885
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Partial Product Key: J2JCK
    License Status: Licensed

    Thank you for the info on Malware, I downloaded that too, and ran a full scan but it came back clean. Still, can't hurt to have it, so thank you.

     

    D.

    I can see no indication that your computer has any problem with validation or activation - are you still getting non-genuine notifications?

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, February 17, 2011 9:18 AM
    Moderator
  • No, explained in my post dated Tuesday, February 15, 2011 8:12 PM:

     

    "What I HAVE done while waiting for a response was finally track down a way to manually download an update that kept hanging at 73% in the Automatic Windows updater. That update was KB2482017, Cumulative Security Update for Internet Explorer.

    ANYWAY, my point is that update has done more than just prevented some hacker somewhere getting at my data. When, in exasperation, I put the same product key that I have entered over 20 times with no success, this time it worked.

    I am posting this in the hope that it may help another very stressed out person one day."

     

    ... but that I was still unable to run the diagnostic, and I wanted to fix that so that if I ever had another problem I would be able to use it.

     

    I finally found this, http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en ,totally by accident which enabled me to put my browser into the right state (it turns out I was missing plugins) to be able to download the diagnostic tool.

    I found the above info at http://social.technet.microsoft.com/Forums/en/itprovistaactivation/thread/eec3ff32-4543-4646-817a-6565994e8fbb , which is a forum for these kind of problems.

    I hope posting all this info will help someone with the same problem(s) that I have encountered, and they won't have to lose 2 days of their lives to resolving them!

    Thank you for your time and help though, it is appreciated.

     

    Dee.

     


    • Marked as answer by Darin Smith MS Friday, February 18, 2011 12:58 AM
    Thursday, February 17, 2011 12:55 PM
  • "Deemouse" wrote in message news:9bbb202b-21e5-46f3-b5cc-f92ebdb626d8...

    No, explained in my post dated Tuesday, February 15, 2011 8:12 PM:

     

    "What I HAVE done while waiting for a response was finally track down a way to manually download an update that kept hanging at 73% in the Automatic Windows updater. That update was KB2482017, Cumulative Security Update for Internet Explorer.

    ANYWAY, my point is that update has done more than just prevented some hacker somewhere getting at my data. When, in exasperation, I put the same product key that I have entered over 20 times with no success, this time it worked.

    I am posting this in the hope that it may help another very stressed out person one day."

     

    ... but that I was still unable to run the diagnostic, and I wanted to fix that so that if I ever had another problem I would be able to use it.

     

    I finally found this, http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en ,totally by accident which enabled me to put my browser into the right state (it turns out I was missing plugins) to be able to download the diagnostic tool.

    I found the above info at http://social.technet.microsoft.com/Forums/en/itprovistaactivation/thread/eec3ff32-4543-4646-817a-6565994e8fbb , which is a forum for these kind of problems.

    I hope posting all this info will help someone with the same problem(s) that I have encountered, and they won't have to lose 2 days of their lives to resolving them!

    Thank you for your time and help though, it is appreciated.

     

    Dee.

     



    I think it's highly likely that your problems stem from the quality of your internet connection. MS has historically had problems dealing with USB cell network dongles (I should know I use them as well!), and the inevitable interferences. It seems that the packet-checking that gets done by some parts of the protocols used aren't trapping all the errors, and the files get lost somewhere along the way:(
     
    If OTOH, you are using a USB landline modem, then there should be no barrier whatever to your using a proper router, unless your ISP is using some very non-standard protocols.
     
    The link you posted is where the /diag link is supposed to take you - so it may be that you have some kind of weird anti-forwarding software problem. (are you using something like StopZilla, or PCTools?)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, February 18, 2011 12:58 AM
    Thursday, February 17, 2011 1:48 PM
    Moderator
  • I'm sure you are right, sadly, as long as I want to live in a beautiful location right on the beach, the mobile USB will be the only way to hook up with the WWW. I think it's an inconvenience that I can bear, for the sunsets alone!

     

    I don't use Stopzilla or PCtools. I have AVG and now your Malware detector, and that's it. I spent ages getting my settings per the recommendations to optimise MS diagnostics environment, but as you say, I think the USB connection certainly played a part in confounding my efforts.

    Still, all has ended happily (for now).

     

    D.

     

     

    Thursday, February 17, 2011 9:20 PM