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Say Windows 7 is not genuine but it is. RRS feed

  • Question

  • My motherboard went bad and had to be replaced which i did myself. My new motherboard had a different CPU socket so that had to be upgraded as well. When I tried to run the computer, it wouldn't recognize the hard drive for some reason so I had to reformat and re-install windows from the disk given from the manufacturer that built my PC. The windows is genuine and on the same PC with added parts.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X233M-Q839T-VJ3BG
    Windows Product Key Hash: 24OsOTfdtEIwFNrqEMrZ0HPnqE8=
    Windows Product ID: 00359-OEM-8992687-00128
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {38176F54-A678-4FB1-B092-8D8870DCD4D5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{38176F54-A678-4FB1-B092-8D8870DCD4D5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VJ3BG</PKey><PID>00359-OEM-8992687-00128</PID><PIDType>2</PIDType><SID>S-1-5-21-1348276768-4232927144-908711660</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="7"/><Date>20120713000000.000000+000</Date></BIOS><HWID>445B0600018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800128-02-1033-7600.0000-3152012
    Installation ID: 011270483206626841834063136481560591729513094045978576
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VJ3BG
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 4
    Trusted time: 12/11/2012 5:42:38 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:11:2012 17:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAAAAwABAAIAAQACAAAAAgABAAEAln0mUcK/dMTo7absSFZACLL7Yj2a+YamTSiWYw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      ASF!            INTEL          HCG
      SSDT            Intel_        AoacTabl
      AAFT            ALASKA        OEMAAFT
      SSDT            Intel_        AoacTabl
      SSDT            Intel_        AoacTabl
      SSDT            Intel_        AoacTabl
      BGRT            ALASKA        A M I

    Tuesday, December 11, 2012 10:47 PM

Answers

  • the motherboard change invalidated your OEM license.

    an OEM license can not be transferred to a new motherboard, except for defect. in that case you are supposed to use the manufacturer specified replacement.

    try phone activation and speak to an activation rep. explain the circumstances of the motherboard change and hope they will activate it for you.

    How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not respond to any of the automated prompts) and wait for a person to help you with activation.

    6) Explain your issue clearly to the support person.

    (also an OEM SLP key will not work on a retail motherboard.)

    Wednesday, December 12, 2012 12:14 AM
    Answerer

All replies

  • the motherboard change invalidated your OEM license.

    an OEM license can not be transferred to a new motherboard, except for defect. in that case you are supposed to use the manufacturer specified replacement.

    try phone activation and speak to an activation rep. explain the circumstances of the motherboard change and hope they will activate it for you.

    How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not respond to any of the automated prompts) and wait for a person to help you with activation.

    6) Explain your issue clearly to the support person.

    (also an OEM SLP key will not work on a retail motherboard.)

    Wednesday, December 12, 2012 12:14 AM
    Answerer
  • I have done up to step 3. It doesn't give me an option to select a 'Country'. It says, 'The Windows 7 Home Premium product key you typed is invalid for activation.' It only gives me three options. 1) Buy a new product key online. 2) Type a different product key. 3) Contact Microsoft to help resolve the problem. I do not have or know where to get a number to (activate by phone). The motherboard that came with the computer was defective and is not in production any longer so I chose a replacement myself. I was not aware that it was necessary that I must have a manufacturer specified replacement.
    Wednesday, December 12, 2012 12:31 AM
  • oops! forgot that is the expected response of an OEM SLP installation.

    try here:

     Direct Activation number: (888) 725-1047

    Wednesday, December 12, 2012 1:12 AM
    Answerer