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All my software is legit, why does Microsoft say I am a piracy victim? RRS feed

  • Question

  • Today when I booted up I got a message that my software is not genuine.  I have not installed any new software on my own, my machine did download an automatic update last night.  What's going on?

    I just read Popabear's post, sounds like he has a simliar problem.  I followed your instructions to him and this is what I got:

     

    Please help!

    Super A

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-4D8GM-B6XX4-M29T8
    Windows Product Key Hash: JVqnobV18XS+MXD9QdHi+YO7An8=
    Windows Product ID: 55274-643-1962836-23859
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: YCXGFC
    ID: 23d610b6-195e-4278-879d-3c2c477cfe3c
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.532.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 101
    Office Diagnostics: E5ECEA81-356-80004005_E5ECEA81-423-80004005_E5ECEA81-283-80004005_E5ECEA81-343-80004005_E5ECEA81-423-80004005_E5ECEA81-283-80004005

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>23d610b6-195e-4278-879d-3c2c477cfe3c</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-M29T8</PKey><PID>55274-643-1962836-23859</PID><PIDType>1</PIDType><SID>S-1-5-21-117609710-842925246-839522115</SID><SYSTEM><Manufacturer>AOpen</Manufacturer><Model>KM266-8233</Model></SYSTEM><BIOS><Manufacturer>Phoenix/Award Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20021212000000.000000+000</Date></BIOS><HWID>66F13A570184204B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>84619616F0047C0</Val><Hash>YMwzIL3NJo9PsDl92mMUlesIPIU=</Hash><Pid>54197-OEM-1693117-44672</Pid></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>BE36017EEF59960</Val><Hash>HCEoL3PQGc7Q7NDQmKTj93ABjWs=</Hash><Pid>54186-OEM-1793071-94672</Pid></Product></Products></Office></Software></GenuineResults> 

    Friday, June 2, 2006 10:49 PM

Answers

  • Super A,

    Only Phil of MS can look up the exact details, but the Volume Licensing (VL) license that was used to install the existing installation of XP on your computer is not a pereptual license.  These VLs are based on a contract that gets renewed from time to time.

    Blocked VLK most of the time means that the VL Key (VLK) used to install was blocked at the request of the license owner.  I think it could also mean that MS might have detected a pattern of misuse so it contacts the owner and both agree to change the key.

    A local reputable computer dealer should NEVER have installed a VL license of XP on your computer.  They should have used a systembuilder/OEM license (or possibly a full retail license at a higher cost) which the diagnostic report will list as "COA/sysembuilder" [sic].

    Here's the solution.  Look on the computer for a Certificate of Authenticity (COA), and if you have one, tell us what edition of XP it is for (Home, Pro, Media Center), and tell us if it reads "OEM Software" or "OEM Product" in black lettering, or if it has the name of the computer builder/manufacturer printed on the COA.  DO NOT post the Product Key.

    If you have a COA, it's very likely that the computer is properly licensed to run the copy of XP described by the COA.  To "get legal" you would reinstall that copy and you will pass WGA with flying colors.

    If you have no COA, then it's a virtual certainty your computer's installation of XP is indeed counterfeit.  If you paid the local shop for XP, you did not get a genuine copy and were cheated.

    Post back with answers about the COA.

    Saturday, June 3, 2006 12:53 PM

All replies

  • "Genuine Validation Status: Blocked VLK" indicates the presence of a Volume License version of Windows XP Professional. VL licenses are usually only sold and licensed to companies, not individuals. Therefore, you have an illegal VL version installed. To correct this problem, you'll need to purchase a conventional "Full Version" of Windows XP Professional and change the non-genuine Product Key to a genuine Product Key.

    Change your Product Key without a Reinstall to match your genuine Product Key or COA: The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key - all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409  

    Friday, June 2, 2006 11:04 PM
    Moderator
  • Why did I find this out now?  I have had this machine, with this software, since August 1, 2003 and it has never indicated any sort of problem with the software.  I purchased it from a local, reputable computer dealer.  Windows XP Professional was installed by the dealer at the time of purchase. I don't understand why it would be necessary for me to essentially pay for Windows XP Professional a second time, especially nearly 3 years after I have purchased and used it.

    Super A

    Saturday, June 3, 2006 4:18 AM
  • Super A,

    Only Phil of MS can look up the exact details, but the Volume Licensing (VL) license that was used to install the existing installation of XP on your computer is not a pereptual license.  These VLs are based on a contract that gets renewed from time to time.

    Blocked VLK most of the time means that the VL Key (VLK) used to install was blocked at the request of the license owner.  I think it could also mean that MS might have detected a pattern of misuse so it contacts the owner and both agree to change the key.

    A local reputable computer dealer should NEVER have installed a VL license of XP on your computer.  They should have used a systembuilder/OEM license (or possibly a full retail license at a higher cost) which the diagnostic report will list as "COA/sysembuilder" [sic].

    Here's the solution.  Look on the computer for a Certificate of Authenticity (COA), and if you have one, tell us what edition of XP it is for (Home, Pro, Media Center), and tell us if it reads "OEM Software" or "OEM Product" in black lettering, or if it has the name of the computer builder/manufacturer printed on the COA.  DO NOT post the Product Key.

    If you have a COA, it's very likely that the computer is properly licensed to run the copy of XP described by the COA.  To "get legal" you would reinstall that copy and you will pass WGA with flying colors.

    If you have no COA, then it's a virtual certainty your computer's installation of XP is indeed counterfeit.  If you paid the local shop for XP, you did not get a genuine copy and were cheated.

    Post back with answers about the COA.

    Saturday, June 3, 2006 12:53 PM