Is there any way to count "how many user daily log onto CRM application" on CRM 2011 OnPremise deployment? RRS feed

  • Question

  • My client wants ans of below mentioned questions?

    a. how many users are simply logged in, checking information on CRM
    b. how many users are active in CRM, ie raising cases, etc
    c. how many users are in the system at any particular time?

    Monday, June 22, 2015 9:59 AM

All replies

  • Providing you have Update rollup 5 or higher, you can enable 'Audit User Access' (System Settings, Audit tab). This will create a record every 4 hours for each user accessing CRM. However, this won't accurately answer question c), as you get the same audit information if a user accesses CRM once in 4 hours, or continuously.

    For b), you are better off using either the auditing on the specific entities, or querying on the modifiedby / createdby fields.

    Note that Crm auditing captures a reasonable amount of information, but is not that easy to report across.

    If you use Active Directory authentication, you can get more information by enabling IIS logging

    Microsoft CRM MVP - http://mscrmuk.blogspot.com/ http://www.excitation.co.uk

    • Proposed as answer by Abhishek73 Tuesday, June 23, 2015 11:57 AM
    Monday, June 22, 2015 1:50 PM
  • Thanks.....
    Tuesday, June 23, 2015 11:42 AM