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Activation Key Failure After reinstalling Vista -- Help RRS feed

  • Question

  • Help i just recently reinstalled my Vista on my Sony Vaio VGN N21M/W. It was because i had installed Solaris on my Free space which then over wrote the vista sectors. So i did a clean removing the solaris.After re-installation, i was informed that i cannot activate my windows vista. Its my own key that i used purchased genuinely and i had earlier activated it prior to the re-installation. Find attached the MGA Diagnostics


    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: 0x1
    Windows Product Key: *****-*****-9VQM4-MQ3YH-HBC48
    Windows Product Key Hash: Knsy4EO/GJtY5Ja5tswmF8ADkMw=
    Windows Product ID: 89578-OEM-7214833-45771
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: c4dbb8b8-7289-4497-a28a-476594781b45
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c4dbb8b8-7289-4497-a28a-476594781b45</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-HBC48</PKey><PID>89578-OEM-7214833-45771</PID><PIDType>8</PIDType><SID>S-1-5-21-957693011-1542408725-3643685042</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-N21M_W</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0070J4</Version><SMBIOSVersion major="2" minor="4"/><Date>20061206000000.000000+000</Date></BIOS><HWID>5B303507018400EE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Central Africa Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Please from here i cannot reach the Toll numbers given.
    I expect your replies
    Nonso.
    Wednesday, May 16, 2007 10:38 AM

Answers

  • Because this forum is dedicated to validation issues, you’ll need to contact outside support for the expertise necessary to troubleshoot your activation issue.  You can do so by posting or searching in the Vista pubic newsgroups, found here: http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx or by following this link to Product Support Services.  Microsoft has a 90 day free support period that starts on the day you first acquire Vista. 

    If you bought your computer pre-installed with Vista either from a computer store or an original equipment manufacturer (OEM) like Dell or Gateway, you’ll need to contact them for support.

    Friday, May 18, 2007 12:03 AM