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Microsoft say my legal copy isn't genuine RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-HM8FM-TCFCW-3V4VD
    Windows Product Key Hash: kLMTrgMvB3cY0p8EpJZJEhD+FV4=
    Windows Product ID: 89572-008-0000025-71338
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {77010E51-92B7-4580-B9B8-27FAFC6E0EC7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{77010E51-92B7-4580-B9B8-27FAFC6E0EC7}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3V4VD</PKey><PID>89572-008-0000025-71338</PID><PIDType>5</PIDType><SID>S-1-5-21-3132831076-3977517359-672932705</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G31M-ES2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FI</Version><SMBIOSVersion major="2" minor="4"/><Date>20100809000000.000000+000</Date></BIOS><HWID>DC320500018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65147</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 95c6e80a-0ff8-4bd0-95f2-c4a39b79d09e
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00142-008-000002-00-2057-6001.0000-2502011
    Installation ID: 016023469453847906959872629913547572610905656862282236
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 3V4VD
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MAAAAAAAAgABAAEAAQABAAAAAwABAAEAeqiqrQboqnZYlGb08vT0AcTSrFbnRSqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      TAMG            GBT           GBT   B0
      SSDT            PmRef        CpuPm

    I have had this computer for a few years and this is the first time Microsoft has asked me to validate my Windows. I recently tried to download microsoft software so maybe that is why it is asking now. It says my copy of windows isn't genuine when I know that it is. It came built-in to my computer when I purchased it. However, about 7-8 months ago I had to get the motherboard replaced because it stopped working so maybe this is affecting my windows validation.

    Any help is greatly appreciated.

    Saturday, August 4, 2012 10:25 AM

Answers

  • The Key in use here is the Default Key for Vista - and the motherboard is a retail one.

    Technically, changing the motherboard outside warranty conditions invalidates an OEM license - which is what you get when you purchase Windows pre-installed on a computer.

    You can try changing the Key to the one on your COA sticker, and then activating that - but it's in the lap of the gods (and an MS operator) as to whether MS allow it.

    To change the Key, click on teh Start button, and type

    SLUI  3

    in the Search box - follow the instructions (you may need to activate by phone)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, August 4, 2012 12:18 PM
    Moderator

All replies

  • The Key in use here is the Default Key for Vista - and the motherboard is a retail one.

    Technically, changing the motherboard outside warranty conditions invalidates an OEM license - which is what you get when you purchase Windows pre-installed on a computer.

    You can try changing the Key to the one on your COA sticker, and then activating that - but it's in the lap of the gods (and an MS operator) as to whether MS allow it.

    To change the Key, click on teh Start button, and type

    SLUI  3

    in the Search box - follow the instructions (you may need to activate by phone)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, August 4, 2012 12:18 PM
    Moderator
  • thanks for the help. What does the COA sticker look like?
    Saturday, August 4, 2012 12:29 PM
  • Look here for examples....

    http://www.microsoft.com/en-gb/howtotell/Hardware.aspx

    On desktops, they are usually at the back, or on the side panel.

    On laptops, they are usually on the bottom, (or lately, some manufacturers put them inside the battery compartment)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, August 4, 2012 12:36 PM
    Moderator