none
Windows Activation - Windows must be reinstalled RRS feed

  • Question

  • I have received the following error after doing a Windows update this morning:


    Windows Activation

    Windows must be reinstalled

    An unauthorised change was made to Windows. Windows must be reinstalled to activate. Insert the Windows installation DVD of DC into your computer to begin the reinstallation process

    As I am typying, I have just received another message: Optional Update delivery is not working. You may be a victim of software counterfeiting.

    My copy of Windows is genuine. I have had it with the laptop that was replaced by my insurance company following a burglary over a year ago. 

    This happened after the laptop rebooted after the installation of Service Pack 2.

    I have found a thread that said to run the MGA Diagnostic Tool. Here is the result:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004f012
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB
    Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=
    Windows Product ID: 89572-OEM-7332166-00152
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {14451D09-5792-4FA7-B28D-ECB2CB386D11}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{14451D09-5792-4FA7-B28D-ECB2CB386D11}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HBTPB</PKey><PID>89572-OEM-7332166-00152</PID><PIDType>2</PIDType><SID>S-1-5-21-3003257547-1687568954-2533306549</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro L40</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.90  </Version><SMBIOSVersion major="2" minor="4"/><Date>20080304000000.000000+000</Date></BIOS><HWID>ED303507018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65987</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    HWID Data-->
    HWID Hash Current: OgAAAAEAAwABAAIAAQABAAAABQABAAEAnJ+k70zW/tdwrkaDWpzOBNBn8vQOr4bMrFbg0wZgB2CyDQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSASU  T0SASU00
      FACP   TOSASU  T0SASU00
      DBGP   TOSASU  T0SASU00
      HPET   TOSASU  TOSASU00
      BOOT   TOSASU  T0SASU00
      MCFG   TOSASU  T0SASU00
      SLIC   TOSASU  TOSASU00
      ECDT   TOSASU  T0SASU00
      OEMB   TOSASU  T0SASU00
      GSCI   TOSASU  GMCHSCI
      ATKG   A_M_I_  OEMATKG
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst

    I have tried the system restore before the upgrade but it did not work.

    Any help would be appreciated.

    Thank you very much








     

    Tuesday, July 7, 2009 12:56 PM

Answers

  • Hello cdmgaultier,

      It sounds like you are still able to login to Vista. This is good because most times I see the error " Windows must be reinstalled to activate.", the user is usually not able to even login to Vista (in Regular or Safe Mode).

      The first thing I suggest that you do is to backup all your importent files off the computer, just in case. Since I assume you are in Reduced Functionality Mode, the easiest way to backup your files is to boot into Safe Mode. You should be able to move freely around the OS in Safe Mode.

      Next, try doing a system scan. The scan will look for damaged Vista system files and attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)
    2)    Launch an Internet Browser
    3)    Type: %windir%\system32\ in the browser's address field
    4)    Scroll down till you find the file cmd.exe
    5)    Right-click the file and select Run as Administrator
    6)    In the CMD window, type: sfc /scannow
    7)    Reboot twice and see if that resolves the issue.

    If that doesn;'t work, try fixing Vista's System Store

    The first set of steps will attempt to regenerate the Store and the second set will attempt to recreate it. Try the first set and then the second, if that doesn't work.

    Regenerate:
    1) Launch an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    6) Hit the Enter key
    7) Reboot 2 times

    Recreate:
    1) Open Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You may be required enter a Product Key and Activate. Use the key found on the side or bottom of your computer


    Thank you,
    Darin MS

    • Proposed as answer by Darin Smith MS Tuesday, July 7, 2009 7:12 PM
    • Marked as answer by cdmgaultier Wednesday, July 8, 2009 1:31 PM
    Tuesday, July 7, 2009 7:11 PM

All replies

  • Hello cdmgaultier,

      It sounds like you are still able to login to Vista. This is good because most times I see the error " Windows must be reinstalled to activate.", the user is usually not able to even login to Vista (in Regular or Safe Mode).

      The first thing I suggest that you do is to backup all your importent files off the computer, just in case. Since I assume you are in Reduced Functionality Mode, the easiest way to backup your files is to boot into Safe Mode. You should be able to move freely around the OS in Safe Mode.

      Next, try doing a system scan. The scan will look for damaged Vista system files and attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)
    2)    Launch an Internet Browser
    3)    Type: %windir%\system32\ in the browser's address field
    4)    Scroll down till you find the file cmd.exe
    5)    Right-click the file and select Run as Administrator
    6)    In the CMD window, type: sfc /scannow
    7)    Reboot twice and see if that resolves the issue.

    If that doesn;'t work, try fixing Vista's System Store

    The first set of steps will attempt to regenerate the Store and the second set will attempt to recreate it. Try the first set and then the second, if that doesn't work.

    Regenerate:
    1) Launch an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    6) Hit the Enter key
    7) Reboot 2 times

    Recreate:
    1) Open Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You may be required enter a Product Key and Activate. Use the key found on the side or bottom of your computer


    Thank you,
    Darin MS

    • Proposed as answer by Darin Smith MS Tuesday, July 7, 2009 7:12 PM
    • Marked as answer by cdmgaultier Wednesday, July 8, 2009 1:31 PM
    Tuesday, July 7, 2009 7:11 PM
  • Hello Darin,

    First of all, thank you very much for your help.

    I am pleased to confirm that my version of Windows is again genuine and active. Just for your information, I had to fix Vista's System Store and do the Recreate step for it to be successful.

    Once again, thank you very much for such an excellent step by step solution.

    Best Regards,
    cdmgaultier
    Wednesday, July 8, 2009 1:19 PM
  • My pleasure cdmgaultier,

      Glad to hear the issue was resolved and thank you for reporting what set of steps did the trick.

    Thanks again,
    Darin MS
    Wednesday, July 8, 2009 6:04 PM
  • I had the same issue and only doing the recreate at the end was enough to rectify the issue. Perhaps this information could be provided when selecting online help when others get this error message. Unlike reinstalling Windows from DVD or CD (incidentally not possible when the computer comes with Vista already installed) this solution works.
    Thursday, July 9, 2009 2:31 PM
  • Hello melbournian,

    "incidentally not possible when the computer comes with Vista already installed"

    This is incorrect. All computers that come with Windows pre-installed will also include software to Reinstall or Reimage (back to they way Windows was when the computer left the factory) Windows.  The software may come on a disk that came with the computer or may come included on a hidden partition on the computer's hard drive. To find out in what way the manufacturer of your computer included the software with your computer, please see the documentation that came with the computer or contact the computer's manufacturer.

    Thank you,
    Darin MS
    Thursday, July 9, 2009 5:38 PM
  • Darin, unless a hidden partition (that yes, my computer comes with) is DVD or CD you are incorrect. If you are going to quote something and then say it is incorrect at least include the full quote.

    Also, while your solution did rectify the issue of logging in, the installation of Service Pack 2 was not successful (Error: ERROR_OUTOFMEMORY(0x8007000e)).
    Friday, July 10, 2009 2:14 AM