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Windows Update error: Code 80070426 RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {3432ABF3-6B58-4BA3-B94C-7E5CB2FF4CDB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3432ABF3-6B58-4BA3-B94C-7E5CB2FF4CDB}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-256361070-3893845500-1226852627</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RD870AV#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.16     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070202000000.000000+000</Date></BIOS><HWID>5E333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: QAAAAAEABwABAAIAAQABAAAABAABAAEAeqg+enQfFrugNIbz1kNozuIVSOTc03hrArzy9KqlObFEtFARrFb0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HP     30BB    
      FACP INTEL CALISTGA
      HPET HP     30BB    
      BOOT HP     30BB    
      MCFG HP     30BB    
      TCPA HP     30BB    
      APIC HP     30BB    
      SLIC HPQOEM SLIC-MPC
      SSDT HP   30BB    
      SSDT HP   30BB    
      SSDT HP   30BB    
      SSDT HP   30BB    


    Thursday, January 20, 2011 5:30 PM

Answers

  • "Prof Machiavelli" wrote in message news:5d53fd2f-1fee-42ae-ad6a-1a10fa590164...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002

    Licensing Data-->
    Software Licensing service is not running.


    While it may not be the while cause of your problem, one of the sources is the fact that the Software Licensing service is not running - and Vista requires this service to be active to be able to access Windows Updates.
     
    In the first instance, please attempt to start the service....
     
    Click on the Start button
    In the search box, type
    SERVICES.MSC
    and hit the Enter key.
    The Services control panel should appear (after you've accepted the UAC prompt)
    Look in that for the Software Licensing Service (slsvc) - highlight it, then right-click on it and select Properties.
    Check that the service is set to Automatic start (if not, set it that way, and then click Apply) - then try starting the service.
    Make a note of the EXACT error message (if any) you get, and post back
    If you get no error message, and the service starts, then close the windows, and reboot the machine - open the Services control panel again (as above) and see whether the service has restarted OK. If it has, then try Windows Updates again.
    Either way, please repost with a fresh copy of the MGADiag report.
     

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, January 24, 2011 10:12 PM
    Thursday, January 20, 2011 11:02 PM
    Moderator

All replies

  • Windows Update issues are addressed in the Windows Update Forum.  Thank you!
    Carey Frisch
    Thursday, January 20, 2011 6:56 PM
    Moderator
  • "Carey Frisch" wrote in message news:40ffc39d-9f44-4287-b4c0-c92a3d3603e4...
    Windows Update issues are addressed in the Windows Update Forum.  Thank you!
    Carey Frisch

    ....  not when they are caused by WGA problems, Carey  - look before opening mouth!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 20, 2011 10:54 PM
    Moderator
  • "Prof Machiavelli" wrote in message news:5d53fd2f-1fee-42ae-ad6a-1a10fa590164...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002

    Licensing Data-->
    Software Licensing service is not running.


    While it may not be the while cause of your problem, one of the sources is the fact that the Software Licensing service is not running - and Vista requires this service to be active to be able to access Windows Updates.
     
    In the first instance, please attempt to start the service....
     
    Click on the Start button
    In the search box, type
    SERVICES.MSC
    and hit the Enter key.
    The Services control panel should appear (after you've accepted the UAC prompt)
    Look in that for the Software Licensing Service (slsvc) - highlight it, then right-click on it and select Properties.
    Check that the service is set to Automatic start (if not, set it that way, and then click Apply) - then try starting the service.
    Make a note of the EXACT error message (if any) you get, and post back
    If you get no error message, and the service starts, then close the windows, and reboot the machine - open the Services control panel again (as above) and see whether the service has restarted OK. If it has, then try Windows Updates again.
    Either way, please repost with a fresh copy of the MGADiag report.
     

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, January 24, 2011 10:12 PM
    Thursday, January 20, 2011 11:02 PM
    Moderator