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Validation successful, then cannot update, not a valid copy of windows RRS feed

  • Question

  • I am upgrading a computer from Windows 98 to Windows XP for my daughter to use in college. She purchased a copy of Windows XP Professional through her school. This is the June 2006 version of Student Media/Work at Home Media.

    I installed the OS without problem. When I went to activate it over the internet it failed. I called the activation center via telephone and was successful using that process.

    Then I attempted to update the version 9 Windows Media Player to version 11. when the system was queried for validation it failed.

    I assumed there was a problem in the installation so I reinstalled the system. When I attempted to update the WMP I again received the notification that the copy of Windows XP is not genuine.

    What must I do to rectify this situation?

    Ron
    Tuesday, February 27, 2007 2:03 PM

Answers

  • Re-run the Diagnostic tool. After you hit continue, you will see on the bottom left a button that says "resolve" . Click that and It should take care of your problems. If, for some reason, if a seperate window comes up and says that there were some errors, close the tool and restart the tool. it should say genuine and you should be good to go.

    Thursday, May 3, 2007 4:23 PM
    Moderator

All replies

  • RoninVA,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Schools/Universities can place certain restrictions on the licenses they issue to students.  These restrictions can be tied to enrollment, so that when the student is no longer enrolled the license for use of the software is no longer valid, and these restrictions can be tied to geography, so that the license cannot be used far away from campus.  Hopefully your report will help us determine whether any such restrictions are in place.

    Tuesday, February 27, 2007 4:35 PM
  • We are having the same problem at our school with valid copies of Microsoft Windows XP Professional.  I used the tool mentioned in your message and got the following:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-T82HR-WHTJH-GPB4B
    Windows Product Key Hash: mRE544dMUO8vjEnlS+6vjMryOiU=
    Windows Product ID: 55274-640-0788203-23878
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 3e08fb8a-343c-49ee-8baa-b81065490a43
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: N/A, hr = 0x80092026
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: N/A, hr = 0x80092026
    WgaLogon.dll Signed By: N/A, hr = 0x80092026

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_7E90FEE8-169-80004005_B4D0AA8B-513-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\winlogon.exe
    File Mismatch: c:\windows\system32\licdll.dll
    File Mismatch: c:\windows\system32\dpcdll.dll
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\ntdll.dll
    File Mismatch: c:\windows\system32\kernel32.dll
    File Mismatch: c:\windows\system32\crypt32.dll
    File Mismatch: c:\windows\system32\advapi32.dll
    File Mismatch: c:\windows\system32\setupapi.dll
    File Mismatch: c:\windows\system32\pidgen.dll
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig
    File Mismatch: c:\windows\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>3e08fb8a-343c-49ee-8baa-b81065490a43</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-GPB4B</PKey><PID>55274-640-0788203-23878</PID><PIDType>1</PIDType><SID>S-1-5-21-1417001333-1677128483-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D610                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20051002000000.000000+000</Date></BIOS><HWID>D4CC3F07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>B0EDBD8CC4C5406</Val><Hash>Fb/yZhimMmbsxktu018vklUm8Sg=</Hash><Pid>54185-640-0353316-17357</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>41F9E6587B20D00</Val><Hash>icUxCLGJ74MOZ+UxmBCMgUNFc+0=</Hash><Pid>72079-640-9293032-55875</Pid><PidType>14</PidType></Product><Product GUID="{90E00409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>6E990CE9C6B1D00</Val><Hash>0I+VrkllIuLsWA3RQj+TnJX9lNY=</Hash><Pid>73930-640-0000086-55134</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    HELP! Does this mean we have to reload all the software again?

     

    Thanks,

     

    Thursday, May 3, 2007 4:06 PM
  • Re-run the Diagnostic tool. After you hit continue, you will see on the bottom left a button that says "resolve" . Click that and It should take care of your problems. If, for some reason, if a seperate window comes up and says that there were some errors, close the tool and restart the tool. it should say genuine and you should be good to go.

    Thursday, May 3, 2007 4:23 PM
    Moderator