Mail Merge returns too few contacts after upgrading from CRM 3 to CRM 4 RRS feed

  • Question

  • Hi


    I have been upgrading a few CRM 3 to CRM 4, but with the latest upgrade I have a serious problem.

    My problem is that Mail Merge function return only a small selection of the total amount of contacts when I try to select them all.

    This worked before i upgraded the CRM 3 solution.

    When I create a new contact this is added to my mail merge list and works.

    I have checked, and allusers have Yes to marketing and Yes to E-mails.

    All i have noted when upgrading was that the Marketing Information section was moved to a "Conflict" tab on Contacts, but the section is empty.

    I hope that someone can help me figure this problem out.

    Best regards

    Morten Kessel

    Tuesday, March 18, 2008 12:42 PM


  • I found the solution to be quite simple.


    A hidden field "allow mail" was not correctly upgraded from CRM 3 to CRM 4.


    In CRM 3 this field was autumatically set to Allow, but this information was not converted into the new CRM 4 field where this field in most cases was set to "NULL"


    We had to make a small workflow to update all contacts to "allow email"


    Best regards


    Morten Kessel

    Thursday, March 27, 2008 9:21 AM

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