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Geographic problem still RRS feed

  • Question

  • For some reason I cant get into the thread http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/e876d82a-40c6-4940-9d9c-4ca1e6dcf1ac

    No doubt because you have marked it :

    "Marked as answer by Stephen Holm a few seconds ago
    Post was reported as abusive" (I have looked through the thread again and can not understand why you should think so)

    I dont understand this. I have a genuine problem and you have not answered why I can not use a genuine product key that has been in use for years.

    The PC was taken to a local repairer who works from home. I would like to think I'm pretty knowledgable about pc's but this stuff beat me. Happened after I tried using a website advert on tv called www.finallyfast.com

    Until the pc came back I had no wga issues so I guess the repairer did a reinstall but did not use my product key. Ok I understand that you mention Vista above as an example of OEM-SLP

    You quote the last 3 sets from the product key which is installed. I know that is the problem, which is why I want to use my genuine key. So what is the point of my having a genuine product key?

    If it is of any help these are the last 3 blocks of my genuine.


    I'm not too bothered about publishing them here because its beginning to seem like they are worthless

    ps. I noticed that my Office 2007 was marked as a problem also, so I have uninstalled it. Not a problem as I will reinstall when the bigger problem is solved
    • Edited by Stephen Holm Thursday, March 5, 2009 11:10 PM Removed the portion of product key. Thank you. Stephen
    Thursday, March 5, 2009 10:40 PM

Answers

  • Johnyy,

    I could not see where your previous posting was marked as abusive. I did not mark the post as abusive. Hopefully with further clarification from Dan the water is less murky. I marked my post as answered Johnyy because we have provided you with full explaination regarding what you are currently experiencing as well as provided you with ways to become Genuine. Marking a post as answered should not deny you from accessing the thread by the way. 

    You mentioned "I phoned the activation line and was advised to change the product key. This failed and I was told to return to my reseller". The problem is as Dan explained, "the End User Licensing Agreement that covers the OEM License for XP that came on the now-scrapped Evesham computer, you ARE NOT permitted to move the XP license from the scrapped computer to any other computer.  The nature of OEM licenses is that they are forever tied to the computer onto which they were first installed, and are not permitted to be moved to another computer, even when the first computer dies.  When the computer is scrapped, so is the Windows license"

    You have the option to purchase a "Windows Genuine Kit" which will make your computer Genuine. The fee is $149.95 US Dollars I think. You should have been presented with this option when you received the non-genuine status of your system. 


    Take care Johnyy and hopefully we have been able to clarify everything for you.


    Thank you,

    Stephen

     
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 11:28 PM
    Thursday, March 5, 2009 11:27 PM
  • Johnyy,

    Unfortunately this would fall outside the support scope for WGA as well as out of our expertise. Your best option would be to review the specific End User Licensing Agreement "EULA" for the version of Windows which you had originally installed. Based on our communication you are referencing the Evesham OEM-SLP version. In order to read your EULA, click Start>Run, type winver and click OK, then click on the link for the license terms or EULA. Please direct Questions regarding Software Licensing Terms can be found at the following link:http://www.microsoft.com/about/legal/useterms/default.aspx


    Johnyy I am glad we were able to provide you with clairfication.


    Thank you and have a great weekend.


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, March 6, 2009 1:00 AM
    Friday, March 6, 2009 1:00 AM

All replies

  • Johnyy,

    The reason why the Volume Licensing installation of XP Pro that was put on your computer by the repair shop is not genuine has been well covered by Stephen Holm of Microsoft, and my sense is that you understand and acknowledge this.

    The Product Key Updater utility did not work to update the Volume Licensing Key back to the OEM Product Key as printed on the CoA that also has "Evesham" printed on it.  You did not provide any details regarding what technical error messages you may have encountered while trying to do this.  It may have failed for a technical reason, or it may have failed because the Evesham CoA Product Key is recorded as an SLP manufacturer Product Key, which cannot be activated automatically.

    What has not yet been fully addressed is the fact that according to the End User Licensing Agreement that covers the OEM License for XP that came on the now-scrapped Evesham computer, you ARE NOT permitted to move the XP license from the scrapped computer to any other computer.  The nature of OEM licenses is that they are forever tied to the computer onto which they were first installed, and are not permitted to be moved to another computer, even when the first computer dies.  When the computer is scrapped, so is the Windows license.

    So, going by what you have posted about the Evesham computer and its CoA, your current computer was never properly licensed to run the Windows XP Pro that you were running.

    In order to Get Genuine, you will have to purchase a new systembuilder/OEM or new full retail license for XP and install it on your computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, March 5, 2009 11:04 PM
  • Johnyy,

    I could not see where your previous posting was marked as abusive. I did not mark the post as abusive. Hopefully with further clarification from Dan the water is less murky. I marked my post as answered Johnyy because we have provided you with full explaination regarding what you are currently experiencing as well as provided you with ways to become Genuine. Marking a post as answered should not deny you from accessing the thread by the way. 

    You mentioned "I phoned the activation line and was advised to change the product key. This failed and I was told to return to my reseller". The problem is as Dan explained, "the End User Licensing Agreement that covers the OEM License for XP that came on the now-scrapped Evesham computer, you ARE NOT permitted to move the XP license from the scrapped computer to any other computer.  The nature of OEM licenses is that they are forever tied to the computer onto which they were first installed, and are not permitted to be moved to another computer, even when the first computer dies.  When the computer is scrapped, so is the Windows license"

    You have the option to purchase a "Windows Genuine Kit" which will make your computer Genuine. The fee is $149.95 US Dollars I think. You should have been presented with this option when you received the non-genuine status of your system. 


    Take care Johnyy and hopefully we have been able to clarify everything for you.


    Thank you,

    Stephen

     
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 11:28 PM
    Thursday, March 5, 2009 11:27 PM
  •  Hey Dan,


    Thank you again for helping out and providing additional information :-).



    Have a great weekend.

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, March 5, 2009 11:28 PM
  • Ok I understand. And thank you both for your answers.

    But perhaps I could strain your patience one bit. Could you tell me when the the originally purchased machine stops being that machine. Is it after a certain number of hardware changes? Or is it more specific. Because the original machine I had went through a lot of hardware upgrades which is why it is essentially a new machine. Bit difficult for me to explain 'scrapped' because, on reflection, its difficult to explain what I mean. The original had a load of upgrades of hardware. I got a new case and took the old coa off it. I had new hard disk at one time, and later a motherboard, graphics card etc. So what was the tipping point?
    Thursday, March 5, 2009 11:43 PM
  • Johnyy,

    Unfortunately this would fall outside the support scope for WGA as well as out of our expertise. Your best option would be to review the specific End User Licensing Agreement "EULA" for the version of Windows which you had originally installed. Based on our communication you are referencing the Evesham OEM-SLP version. In order to read your EULA, click Start>Run, type winver and click OK, then click on the link for the license terms or EULA. Please direct Questions regarding Software Licensing Terms can be found at the following link:http://www.microsoft.com/about/legal/useterms/default.aspx


    Johnyy I am glad we were able to provide you with clairfication.


    Thank you and have a great weekend.


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, March 6, 2009 1:00 AM
    Friday, March 6, 2009 1:00 AM
  •  
    Johnyy said:

    I had new hard disk at one time, and later a motherboard, graphics card etc. So what was the tipping point?


    The generally accepted answer is the motherboard is the base or defining component.
     
    This is especially true when the computer is from a major manufacturer whose recovery solution is an SLP enabled recovery partition or recovery disc; those recovery solutions will not work if they do not "see" the specific manufacturer's SLP bits embedded into the motherboard BIOS.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, March 6, 2009 3:05 AM