Employee-program purchased laptop now says Office is not genuine RRS feed

  • Question

  • This laptop was purchased through the HP Employee Purchase program.  When "not genuine" messages first appeared, we couldn't find the original CDs. Now that we have found them, we can't get the validation tool to request the CDs for validation. Help!

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-FK393-PGWQW-PYGDM
    Windows Product Key Hash: O8MkKeK+LuZNlcPiqFU0dMxUO2Y=
    Windows Product ID: 76487-OEM-2260396-13372
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {BCF01A5C-6D5F-4929-8245-32FCF41078A0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office XP Professional - 103 Blocked VLK
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BCF01A5C-6D5F-4929-8245-32FCF41078A0}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PYGDM</PKey><PID>76487-OEM-2260396-13372</PID><PIDType>3</PIDType><SID>S-1-5-21-1501875895-3104564171-1850801256</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq nc8230 (PV406AW#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68DTV Ver. F.0F</Version><SMBIOSVersion major="2" minor="3"/><Date>20050915000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>1F863807018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>103</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>A8B80304C4EE294</Val><Hash>WMLMpUqkoWl1zRoGxBxrcFw3bhM=</Hash><Pid>54186-640-1191144-17342</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="103"/><App Id="16" Version="10" Result="103"/><App Id="18" Version="10" Result="103"/><App Id="1A" Version="10" Result="103"/><App Id="1B" Version="10" Result="103"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->

    Windows Activation Technologies-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: A5CC:Compaq Computer Corporation|13124:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|130CC:Compaq Computer Corporation|130CC:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|130CC:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->




    Saturday, November 20, 2010 10:28 PM


  • Hello Molinem,

    Here is a snippet of the mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office XP Professional - 103 Blocked VLK
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The report is telling us that your HP/Compaq computer has a nongenuine Volume Licensing installation of Office XP Professional installed.  The product key is "Blocked" meaning the Key was at one time a valid Volume Licensing Key issued to a larger business, educational or governmental organization, but now the key is blockd because it may have been lost, stolen, compromised to the internet, or the Volume Licesning Agreement uder which the key was issued may have expired.

    Here's what to do:

    1.  Uninstall Office XP Pro from the Add or Remove applet of Control Panel.  Restart.

    2.  Run the MS FixIt Utility in Method 2 of  this MS KB http://support.microsoft.com/kb/903275 article to delete the Office XP license file.  Restart.

    3.  Do a fresh installation of Office XP with the discs and product key that you have.  Restart.

    4.  Open Word and you should be presented with the Activation Wizard.  Activate online normally.  Restart.

    5. Keeping Office XP programs closed for the moment, go to www.microsoft.com/genuine and click on the Validate Office button.  Office XP should validate normally.

    6.  Rerun the mgadiag utility and post a fresh report reflecting the new installation of Office XP.

    If you cannot complete any of the steps above, post back with details of the situation and provide error messages if any.

    • Proposed as answer by Darin Smith MS Tuesday, November 23, 2010 8:13 PM
    • Marked as answer by Carey FrischMVP Saturday, November 27, 2010 2:52 AM
    Sunday, November 21, 2010 2:18 PM