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why am i not elligible for the bonus pack offer? RRS feed

  • Question

  • Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {DA5B88E2-CEB5-4814-9FF1-1AFE7D3F815D}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DA5B88E2-CEB5-4814-9FF1-1AFE7D3F815D}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-2922275704-4047030880-4108519197</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>NVDAACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FA</Version><SMBIOSVersion major="2" minor="3"/><Date>20070322000000.000000+000</Date></BIOS><HWID>39333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>715D82F826E8802</Val><Hash>1v4MdP20OCU2LJC14PVGU57+rMw=</Hash><Pid>89451-OEM-6600117-36735</Pid><PidType>11</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, July 3, 2007 1:57 AM

Answers

  • Dear wex1286,

    I am closing this thread due to lack of response. If this is still an open issue, please create a new thread.

     

    Thank you,

    Jenifer

    Friday, August 3, 2007 4:48 PM

All replies

  • How can I tell if the copy of Microsoft Windows that was installed on my computer is eligible for the BONUS PACK offer?: http://www.localpcbuilder.com/eligible/
    Tuesday, July 3, 2007 2:18 AM
    Moderator
  • i bought the pc from cyberpower and ordered it with vista home premium .... why does it still say i am not eligible for the bonus pack?
    Tuesday, July 3, 2007 4:15 AM
  • Dear wex1286,

    Your diagnostic report also indicates you are running a Retail version of Windows:

    Windows License Type: Retail

    From recent reports I believe that Windows may not have been activated, causing it to show an ineligible version. Please follow the following steps:

    1. Right click on your "My Computer" / "Computer" icon and select properties.
    2. Scroll down to the last header, which should be "Windows activation".
    3. If Windows has not yet been activated, do so now.
    4. Try redeeming the offer again.

    If you are still unable to redeem the offer, please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.

     

    Thank you,

    Jenifer

    Tuesday, July 3, 2007 3:43 PM
  • Dear wex1286,

    I am closing this thread due to lack of response. If this is still an open issue, please create a new thread.

     

    Thank you,

    Jenifer

    Friday, August 3, 2007 4:48 PM