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Installing Windows XP Upgrade RRS feed

  • Question

  • This has not been helpful at all !!!!! See all of my responses to all of your questions highlighted in yellow.

    I just want to know the bottom line-

    1) I did not receive the disc of the original Windows 2003 Professional. Where can I get that (you were not clear below)?

    2) Can I use someone else's disc so I can load the XP Upgrade?

    3) What am I suppose to do (besides answer more of your questions)????I don't want to open the XP upgrade box until I know what to do.

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-8MKRK-GBHKT-RKCP6
    Windows Product Key Hash: wcp7vCctWSMoUYoMa53WPOBPfGo=
    Windows Product ID: 55274-641-9636704-23365
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {3C2BE646-3DCA-499D-B043-BDB19FC03A4A}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3C2BE646-3DCA-499D-B043-BDB19FC03A4A}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RKCP6</PKey><PID>55274-641-9636704-23365</PID><PIDType>1</PIDType><SID>S-1-5-21-1645522239-1450960922-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Precision 330                </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20011011000000.000000+000</Date></BIOS><HWID>120B3E670184CA5A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57642</Pid><PidType>14</PidType></Product><Product GUID="{90530409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Standard 2003</Name><Ver>11</Ver><Val>674495FD8AE0500</Val><Hash>sQckN0MXZhUYLT5FaS2+/mUH/N4=</Hash><Pid>72090-640-3737125-55446</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Posted By:   Stephen MS on 09-24-2007 5:33 AM
    Subject:   Re: Installing Windows XP Professional Upgrade
    Message:

    CN3,

     

         Did you try the solutions posted by Dan and Carey on your original post in order to determine what version of Windows the system was pre-loaded with when you purchased it from the business? Yes Did you run the MGA diagnostic's as recommended? Yes Did the computer come with a licensed copy disc of the previously installed windows? No Windows upgrade may be installed on a previous installation but you will need to read the end user licensing agreement (EULA). As a general rule there are advantages for re-installing windows especially since the computer is not new. In turn I provide you with a checklist in order to help you as well as explain the process.   

     

         Was a determination made that your machine was pre-loaded with a Volume Licensing Key (VLK). If so I would like to share information about a VLK.As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

         Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum. See report above

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?Pro
    2. Does it read "OEM Software" or "OEM Product" in black lettering?Don't know
    3. Or, does it have the computer manufacturer's name in black lettering? Don't know
    4. DO NOT post the Product Key. Don't care at this point - it's screwing up my pc anyways
    5. Please also provide a short description of the issue you are experiencing. Every time I start up the pc, the "Genuine" window pops up and I click "Resolve Later". When I use the internet and close a browser, I get an error message every time. So I did the check and here I am. 

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    What type of computer is it, commercial or custom built?commercial If the computer didn't come a reinstallation software media and it is a commercial system you may purchase the reinstallation media. Pleasae contact the technicial support section and request them to send you a reinstallation media software for the make and model. Who's technical support section. Where do I get this?I will wait for the diag results. Hopefully the information will provide you guidance in advance coupled with the existing information already provided.

     

    Thank you,

     

     

    Stephen Holm, MS

    Monday, September 24, 2007 7:33 PM

Answers

  • CN3,

     

    Let me answer your questions up front.

     

    1) I did not receive the disc of the original Windows 2003 Professional. Where can I get that (you were not clear below)?

    Your computer was originally installed with Windows 2000 as per the COA according to your original post on 30 August 2007. Windows XP was installed by your employer. Dan provided the probable upgrade path which was taken. As he explained more than likely the version used was a volume license key (VLK). This is non-transferrable. Should they have purchased a retail upgrade (transferrable) he recommended you contact former employer and work with them to secure the original media and product key. 

     

    2) Can I use someone else's disc so I can load the XP Upgrade? This is not recommended. 

     

    3) What am I suppose to do (besides answer more of your questions)????I don't want to open the XP upgrade box until I know what to do. According to the diagnostic results you have a Dell Precision 330. Please contact Dell Technicial support and request they provide you with a reinstallation recovery media disc. This will get your computer installed with Windows 2000 which was originally installed. 

    Recovery Software CD’s are specific to your computer manufacturer.Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    http://search.dell.com/index.aspx?s=gen&c=us&l=en&ec=k&ira=False&cat=sup&advsrch=False  http://www.supportforyourpc.com/tools/get_article.asp?aid=1293

     

    800- 624-9896

     

     

         Your original post was dated 30 August 2007.  First I apologize if you feel my answers have not assisted you to resolve the problem. We never received your diag results until today. Thank you for running the diagnostic tool and providing us with your results. The diagnostic test helps us analyze your problem/s. In turn we can provide you with a resolve or direct you for a solution. Some problems may be addressed without using the diagnostic test but there can be multiple situations which dictate otherwise.  Carey provided you with information for locating the product key. Next Dan provided you with additional information. We didn't hear back from you. 

     

     

    Stephen Holm, MS

     

     

     

     

     

     

    Monday, September 24, 2007 9:26 PM
  • CN3,

     

     After reviewing your diagnostic results I wanted to provide you with information. The Windows XP Pro product key installed on this computer was not assigned by Microsoft. The key is was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).  You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key. Also the product key used for Microsoft Office is a blocked Volume License Key (VLK). Below could be a possible scenario.   

               

          There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Have you taken your computer in for maintenance? Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

          This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall both XP Pro and Office  before any further complications occur from being non-genuine. As a customer there are available options you may choose for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

     

         If you want to keep Windows XP Pro and Office installed on the computer, then your best option is to participate in the Genuine Windows and Office Offer and purchase the WGA & OGA Kits.  You will be emailed a Product Key that can be used immediately to "genuine-ize" your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and CoA, which you can use to do a clean installation (recommended). These kits are retail versions. 

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. We have a 3rd party registered Cryptography lab who evaluates EVERY (really!) submission for the High-Quality Counterfeit replacement program - as they have a pre-determined subset of items they look for.

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Stephen Holm, MS

     

    Monday, September 24, 2007 9:33 PM
  • I have requested the recovery disc from Dell. Thank you, this part answered my question.

    The reason why I didn't submit the diagnostic report until today was, it was never requested (therefore deemed necessary to the solution) to send until today. If I had known this would have significantly cut down the posts, I would have sent it right away. 

    Tuesday, September 25, 2007 3:07 AM
  • CN3,

     

    Glad your questions were answered. Take care.

     

    Stephen Holm, MS

    Tuesday, September 25, 2007 6:52 PM

All replies

  • CN3,

     

    Let me answer your questions up front.

     

    1) I did not receive the disc of the original Windows 2003 Professional. Where can I get that (you were not clear below)?

    Your computer was originally installed with Windows 2000 as per the COA according to your original post on 30 August 2007. Windows XP was installed by your employer. Dan provided the probable upgrade path which was taken. As he explained more than likely the version used was a volume license key (VLK). This is non-transferrable. Should they have purchased a retail upgrade (transferrable) he recommended you contact former employer and work with them to secure the original media and product key. 

     

    2) Can I use someone else's disc so I can load the XP Upgrade? This is not recommended. 

     

    3) What am I suppose to do (besides answer more of your questions)????I don't want to open the XP upgrade box until I know what to do. According to the diagnostic results you have a Dell Precision 330. Please contact Dell Technicial support and request they provide you with a reinstallation recovery media disc. This will get your computer installed with Windows 2000 which was originally installed. 

    Recovery Software CD’s are specific to your computer manufacturer.Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    http://search.dell.com/index.aspx?s=gen&c=us&l=en&ec=k&ira=False&cat=sup&advsrch=False  http://www.supportforyourpc.com/tools/get_article.asp?aid=1293

     

    800- 624-9896

     

     

         Your original post was dated 30 August 2007.  First I apologize if you feel my answers have not assisted you to resolve the problem. We never received your diag results until today. Thank you for running the diagnostic tool and providing us with your results. The diagnostic test helps us analyze your problem/s. In turn we can provide you with a resolve or direct you for a solution. Some problems may be addressed without using the diagnostic test but there can be multiple situations which dictate otherwise.  Carey provided you with information for locating the product key. Next Dan provided you with additional information. We didn't hear back from you. 

     

     

    Stephen Holm, MS

     

     

     

     

     

     

    Monday, September 24, 2007 9:26 PM
  • CN3,

     

     After reviewing your diagnostic results I wanted to provide you with information. The Windows XP Pro product key installed on this computer was not assigned by Microsoft. The key is was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).  You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key. Also the product key used for Microsoft Office is a blocked Volume License Key (VLK). Below could be a possible scenario.   

               

          There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Have you taken your computer in for maintenance? Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

          This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall both XP Pro and Office  before any further complications occur from being non-genuine. As a customer there are available options you may choose for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

     

         If you want to keep Windows XP Pro and Office installed on the computer, then your best option is to participate in the Genuine Windows and Office Offer and purchase the WGA & OGA Kits.  You will be emailed a Product Key that can be used immediately to "genuine-ize" your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and CoA, which you can use to do a clean installation (recommended). These kits are retail versions. 

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. We have a 3rd party registered Cryptography lab who evaluates EVERY (really!) submission for the High-Quality Counterfeit replacement program - as they have a pre-determined subset of items they look for.

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Stephen Holm, MS

     

    Monday, September 24, 2007 9:33 PM
  • I have requested the recovery disc from Dell. Thank you, this part answered my question.

    The reason why I didn't submit the diagnostic report until today was, it was never requested (therefore deemed necessary to the solution) to send until today. If I had known this would have significantly cut down the posts, I would have sent it right away. 

    Tuesday, September 25, 2007 3:07 AM
  • CN3,

     

    Glad your questions were answered. Take care.

     

    Stephen Holm, MS

    Tuesday, September 25, 2007 6:52 PM