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  • Question

  • I installed Vista Ultimate 64bit on my system which has 4 * 1GB sticks of RAM after 2 days one of my RAM modules failed (causing my system to blue screen repeatedly), while diagnosing what was wrong I have updated my motherboard BIOS and removed the faulty chip and swapped the modules around. Having done this my system is now stable but Vista has very kindly decided I have made significant hardware changes and deactivated itself, it will not reactivate because it says my product key is in use (well duh!), and need to buy a new key (Err no! I paid for this one thankyou)!. Now I have to send back my RAM as a pair of modules but would obviously like to continue to use my PC except its going to stop working in 2 days grrrrrrrrrrr

    How do I reactivate my system and will it deactivate yet again when i get my RAM back? This is an epic flaw in the activation process as there has been no major hardware change! RAM get upgraded several times in a systems lifetime and BIOS's these days are extremely buggy when released.

    I am unsuprisingly unimpressed with this situation


    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-VMT7K-7MTBR-23TDX
    Windows Product Key Hash: Ekv899Oa2zBRVfKAWhdlgfPbAM8=
    Windows Product ID: 89587-OEM-7300567-08817
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: c70ff6a8-b8f7-4828-9c84-d20901b83e90
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~2\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c70ff6a8-b8f7-4828-9c84-d20901b83e90</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-23TDX</PKey><PID>89587-OEM-7300567-08817</PID><PIDType>3</PIDType><SID>S-1-5-21-2773890091-1161891348-658300404</SID><SYSTEM><Manufacturer>ASUSTEK COMPUTER INC</Manufacturer><Model>P5W DH Deluxe</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2004   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070307000000.000000+000</Date></BIOS><HWID>2F333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>NEC   </OEMID><OEMTableID></OEMTableID></OEM></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Thursday, May 17, 2007 8:42 PM

Answers

  • You should be able to phone activate to resolve your issue.  You can get started with phone activation by typing "slui.exe 4" in the search field in the Start Menu and pressing Enter.  The phone activation process takes about 6 minutes.  Let me know if you run into any snags.  Thanks!
    Friday, May 18, 2007 12:48 AM

All replies

  • You should be able to phone activate to resolve your issue.  You can get started with phone activation by typing "slui.exe 4" in the search field in the Start Menu and pressing Enter.  The phone activation process takes about 6 minutes.  Let me know if you run into any snags.  Thanks!
    Friday, May 18, 2007 12:48 AM
  • Thanks i shall try tonite and report back
    What about the other part of my question? What hapens when i get my replacement 2gb of ram and go back to 4gb? do i need to activate again? I can see 2 other upgrades in future,
    1) DX10 Graphics
    2)More HDD
    how will this affect things?
    How many hardware changes am I allowed and wil your system recognize that when my new ram comes back that the configuration is exactly the same as it was when I first activated?

    AND
    Was it just the decrease in RAM that triggered activation or did my BIOS upgrade affect it too? This is quite a serious point because while I had XP this bios has gone thru' 5 BIOS revisions - a trend that liekly to continue
    Friday, May 18, 2007 7:16 AM
  • Activated by phone ok! It did indeed take 5:50. Slightly disconcerting that the automated step keeps talking about Windows XP do you think you could alter it? The Indian chap @ stage 2 was very nice however and could understand what I was saying, which makes a nice change.

    Now how about answers to my other questions, especially the do I have to do it all over again??????????????????????????????????????????????????????

    Thanks
    Robin
    Friday, May 18, 2007 2:03 PM
  • Because this forum is dedicated to validation issues, you’ll need to contact outside support for the expertise necessary to troubleshoot your licensing policy question.  You can do so by posting or searching in the Vista pubic newsgroups, found here: http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx or by following this link to Product Support Services.  Microsoft has a 90 day free support period that starts on the day you first acquire Vista. 

    Since you bought your computer pre-installed with Vista either from a computer store or an original equipment manufacturer (OEM) like Dell or Gateway, you’ll need to contact them for further support.  Thanks!

    Saturday, May 19, 2007 2:09 AM