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This copy of windows is not genuine RRS feed

  • Question

  • I have a legal OEM version of windows 7 installed when I bought the PC about 18 months ago.

    This message has just started (windows 7; build 7601; This copy of Windows is not Genuine) . Whether it was caused by some recent software installed or not I don't know.

    It does not appear all the time on a reboot nor after running any particular software.

    Here is the diagnostic report run when the message appears(the report is the same when run without the message except the validation code=0):

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0x80070424

    Windows Product Key: *****-*****-QCTFQ-6DPKC-D976Q

    Windows Product Key Hash: jrUUtucyVvM3ImLi79CeEBnvN5g=

    Windows Product ID: 00359-OEM-8702963-01926

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {1E8A45A0-2853-48FF-8BA4-3100C2DE9EEE}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Access 2007 - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{1E8A45A0-2853-48FF-8BA4-3100C2DE9EEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D976Q</PKey><PID>00359-OEM-8702963-01926</PID><PIDType>3</PIDType><SID>S-1-5-21-3276551419-1230866524-602004708</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0808   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100308000000.000000+000</Date></BIOS><HWID>9F5A3E07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0015-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2007</Name><Ver>12</Ver><Val>C0429A53DDB4778</Val><Hash>TQXnSENi96lSDk3WDORNzJrRIns=</Hash><Pid>79284-956-5741641-62567</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>665BDD1B3E64F32</Val><Hash>kGsjh2/PiXp2tu+2yIJTK7l0SHE=</Hash><Pid>81602-921-1072693-68158</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    MGADiag.exe

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.

    Error: 0x80070424

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 9:13:2011 13:56

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Not Registered - 0x80070424

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: OAAAAAEABAABAAIAAQADAAAAAQABAAEAonbWiagYjCZGvGhlhDT+B0awbFgKgGI9frqm/w7K6oI=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name      OEMID Value  OEMTableID Value

      APIC                          030810                        APIC1134

      FACP                         030810                        FACP1134

      HPET                         030810                        OEMHPET

      MCFG                                    030810                        OEMMCFG

      OEMB                                   030810                        OEMB1134

      OSFR                         030810                        OEMOSFR

      SSDT                         DpgPmm                      CpuPm

     

     

    Wednesday, September 14, 2011 4:27 AM

Answers

  • "walm" wrote in message news:0b7d1256-6315-405a-be3a-125d465d1a0b...

    "Have you been using a Registry Cleaner (possibly Advanced System Care or WiseFixer?) at all?" Yes, Damn, just installed Wisefixer when suggested at another forum because I had a problem with a USB to serial device.

    Damn again. When I tried to do a registry restore the registry backup didn't exist in Wisefixer. When I tried to to a system restore in Windows, one didn't exist for any dates before the Wisefixer was installed.

    As we Aussies might say "bugger"(Translation:Bad luck Mate, anything that can go wrong, will go wrong).

    I ran the commands you suggested and access was either denied, or service does not exist.

    Thanks Noel for answering and pinpointing the problem. Do you have another suggestion as to how I can restore the registry?

    Wal

     
    If access was denied using those commands you didn’t open the Command Prompt windows using Run As Administrator (like I said to!)
    try again

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, September 14, 2011 9:07 PM
    • Marked as answer by walm Thursday, September 15, 2011 4:29 AM
    Wednesday, September 14, 2011 1:08 PM
    Moderator

All replies

  • "walm" wrote in message news:5da0d9d7-6b43-4e8d-8317-a7dfe223c082...

    I have a legal OEM version of windows 7 installed when I bought the PC about 18 months ago.

    This message has just started (windows 7; build 7601; This copy of Windows is not Genuine) . Whether it was caused by some recent software installed or not I don't know.

    It does not appear all the time on a reboot nor after running any particular software.

    Here is the diagnostic report run when the message appears(the report is the same when run without the message except the validation code=0):

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0x80070424

    Windows Product Key: *****-*****-QCTFQ-6DPKC-D976Q

    Windows Product Key Hash: jrUUtucyVvM3ImLi79CeEBnvN5g=

    Windows Product ID: 00359-OEM-8702963-01926

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.

    Error: 0x80070424

     

     

     
    Oh joy :)
    Have you been using a Registry Cleaner (possibly Advanced System Care or WiseFixer?) at all? – if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.
    What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.
    This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?
    to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?

    Highlight ALL the text in bold - select Copy

    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
     sc sidtype sppsvc UNRESTRICTED

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one

    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

    You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)

    when complete, reboot.

    Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.

    Post back with a new MGADiag report, and the results of the above.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 14, 2011 7:09 AM
    Moderator
  • "Have you been using a Registry Cleaner (possibly Advanced System Care or WiseFixer?) at all?" Yes, Damn, just installed Wisefixer when suggested at another forum because I had a problem with a USB to serial device.

    Damn again. When I tried to do a registry restore the registry backup didn't exist in Wisefixer. When I tried to to a system restore in Windows, one didn't exist for any dates before the Wisefixer was installed.

    As we Aussies might say "bugger"(Translation:Bad luck Mate, anything that can go wrong, will go wrong).

    I ran the commands you suggested and access was either denied, or service does not exist.

    Thanks Noel for answering and pinpointing the problem. Do you have another suggestion as to how I can restore the registry?

    Wal

    Wednesday, September 14, 2011 11:14 AM
  • "walm" wrote in message news:0b7d1256-6315-405a-be3a-125d465d1a0b...

    "Have you been using a Registry Cleaner (possibly Advanced System Care or WiseFixer?) at all?" Yes, Damn, just installed Wisefixer when suggested at another forum because I had a problem with a USB to serial device.

    Damn again. When I tried to do a registry restore the registry backup didn't exist in Wisefixer. When I tried to to a system restore in Windows, one didn't exist for any dates before the Wisefixer was installed.

    As we Aussies might say "bugger"(Translation:Bad luck Mate, anything that can go wrong, will go wrong).

    I ran the commands you suggested and access was either denied, or service does not exist.

    Thanks Noel for answering and pinpointing the problem. Do you have another suggestion as to how I can restore the registry?

    Wal

     
    If access was denied using those commands you didn’t open the Command Prompt windows using Run As Administrator (like I said to!)
    try again

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, September 14, 2011 9:07 PM
    • Marked as answer by walm Thursday, September 15, 2011 4:29 AM
    Wednesday, September 14, 2011 1:08 PM
    Moderator
  • I want to reinforce what Noel is telling you.  Do not use registry cleaners.  Period.  They do not improve performance.  They clean out no-longer used entries, but who cares?  The registry is a database.  A few thousand unused entries means nothing.  If the OS never uses them anymore so what?  Do you have any idea how many hundreds of thousands of entries are not used on a daily basis?

    Registry cleaning comes from the Windows 95 days when saving a few kilobytes of space meant something.  With the hundreds of gigabytes of storage in use on modern computers a few kilobytes more or less in the registry means nothing.  The risk of a needed entry getting axed by a cleaner does.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, September 14, 2011 2:02 PM
    Answerer
  • Whoops, sorry about that.

    Ran again as you said and all ran successfully.

    Hopefully all is now okay.

    Thanks for your help.

    Revised report:-

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCTFQ-6DPKC-D976Q
    Windows Product Key Hash: jrUUtucyVvM3ImLi79CeEBnvN5g=
    Windows Product ID: 00359-OEM-8702963-01926
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1E8A45A0-2853-48FF-8BA4-3100C2DE9EEE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Access 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1E8A45A0-2853-48FF-8BA4-3100C2DE9EEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D976Q</PKey><PID>00359-OEM-8702963-01926</PID><PIDType>3</PIDType><SID>S-1-5-21-3276551419-1230866524-602004708</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0808   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100308000000.000000+000</Date></BIOS><HWID>9F5A3E07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0015-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2007</Name><Ver>12</Ver><Val>C0429A53DDB4778</Val><Hash>TQXnSENi96lSDk3WDORNzJrRIns=</Hash><Pid>79284-956-5741641-62567</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>665BDD1B3E64F32</Val><Hash>kGsjh2/PiXp2tu+2yIJTK7l0SHE=</Hash><Pid>81602-921-1072693-68158</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-029-601926-02-3081-7600.0000-0432010
    Installation ID: 015525829011778446302326709083218224823621149960621420
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: D976Q
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 15/09/2011 2:24:27 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:13:2011 13:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQADAAAAAQABAAEAonbWiagYjCZGvGhlhDT+B0awbFgKgGI9frqm/w7K6oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            030810        APIC1134
      FACP            030810        FACP1134
      HPET            030810        OEMHPET
      MCFG            030810        OEMMCFG
      OEMB            030810        OEMB1134
      OSFR            030810        OEMOSFR
      SSDT            DpgPmm        CpuPm



    Thursday, September 15, 2011 4:28 AM
  • That looks good to me – you now need to test the System Restore functions by creating a new Restore point – some versions of the ‘cleaner’ also removed the Volume Shadow Copy Service, on which System Restore relies to function.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 15, 2011 4:18 PM
    Moderator
  • System restore worked fine.

     

    Thanks for your help

    Wal

    Down Under

    Friday, September 16, 2011 12:03 AM
  • You're welcome - Good Luck
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 16, 2011 6:03 AM
    Moderator
  • from: glass1916

    This is what I saw after CMD suggestion

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>Microsoft Windows [Version 6.1.7601]
    'Microsoft' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>Copyright (c) 2009 Microsoft Corporation.  All rights reserv
    ed.
    'Copyright' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>
    C:\Windows\system32>C:\Windows\system32>

    Saturday, October 1, 2011 1:15 AM
  • I get error code Error: 0x80070424 and notice that this copy of windows is not valid
    Thursday, October 6, 2011 8:25 PM
  • Who are you?  This is walm's thread.  The Reply button is for discussing walm's issue.  If you want to discuss your problem you need to observe announcements 1 and 2 at the top of this forum page and print the MGADiag report in your own, new thread.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, October 6, 2011 8:32 PM
    Answerer
  • sorry
    Thursday, October 6, 2011 8:48 PM