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WGA Data post Validation Problems RRS feed

  • Question

  •  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {929CFCE9-DF23-4FE2-9100-8D56A118D464}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{929CFCE9-DF23-4FE2-9100-8D56A118D464}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-776561741-1563985344-1957994488</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude C610                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="3"/><Date>20030516000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>35063707018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Wednesday, June 25, 2008 10:27 PM

Answers

  • Ibeth,

     

    Customers,

     

    Unfortunately, the Windows Genuine Advantage (WGA) support forum is able to provide support in English only.  Please open the following URL:  http://support.microsoft.com/common/international.aspx. This website will help make sure you receive the appropriate support information for your location, select your region setting from the list below and then click the arrow button. Next search the page and locate the service which you require. Have a great day and thank you for visiting the WGA Forum.

     

    Thank you

     

    Stephen Holm

    WGA Forum Volunteer

    Thursday, June 26, 2008 5:55 AM
  • Ibeth,

     

    En este momento el fórum de Soporte para Windows genuino (WGA) provee asistencia en Ingles únicamente.  Para asegurarnos que recibe la información de soporte apropiada para su país, por favor use el siguiente URL: http://support.microsoft.com/common/international.aspx .  Por favor seleccione o confirme su región o país en la lista de selección, y haga clic en el botón con la flecha.

     

    Nota: Esta información será guardará en una cookie. Si tiene habilitada la opción de  cookies en su navegador, ésta configuración se mantendrá la próxima vez que visite este sitio.

     

    Gracias por su visita al fórum de OGA, esperamos tenga un buen día.

     

     

    Stephen Holm

    WGA Forum Volunteer

    Thursday, June 26, 2008 5:56 AM

All replies

  • User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

     

    seems like you default browser is Firefox

     

    try this:

     

    Set Internet Explorer 7 as your default browser via the browser

    1. Open Internet Explorer 7.
    2. Click on Tools then
    Internet Options from the Internet Explorer 7 toolbar.
    3. Click on the Programs
    tab within the Internet Options window.
    4. Click on the Make default button within the Default web browser section of the Programs tab.
    5. Place a checkmark next to the Tell me if Internet Explorer is not the default web browser text if you want to be notified that another browser has been set as your default browser.
    6. Click OK to save your changes.

    Set Internet Explorer 7 as your default browser via the Control Panel in Windows XP

    7. Click the Start button in the lower left of your screen.
    8. Open your Control Panel.
    9. Click on Internet Options.
    10. Click on the Programs tab within the Internet Properties window.
    11. Click on the Make default button within the Default web browser section of the Programs tab.
    12. Place a checkmark next to the Tell me if Internet Explorer is not the default web browser text if you want to be notified that another browser has been set as your default browser.
    13. Click OK to save your changes.

     

    then try to validate again

     

    Wednesday, June 25, 2008 10:40 PM
  • Jimmy,

     

    Can you let us know what problems you are experiencing? Example what error codes and/or messeging do you receive? Thank you

     

    stephen holm

    wga forum volunteer

     

    Wednesday, June 25, 2008 11:14 PM
  •  

    Jimmy P 94087,

     

    Please close out of all of your browsers, reboot and go to this website.

     

    http://www.microsoft.com/genuine

     

    Is it Internet Explorer? or Mozilla or Firefox?

     

    You can use a non-Microsoft browser to validate using the alternate method givin under the question:

    Will the validation process work with non-Microsoft web browsers?

    http://www.microsoft.com/uk/windows/genuine/faqs/default.mspx

     

     

    Please try to validate again and let us know if this has helped!

     

    Lori MS

    Wednesday, June 25, 2008 11:29 PM
  •  

    esta muy lenta mi copu y me pide un sotfwere xp original que debo hacer
    Thursday, June 26, 2008 4:08 AM
  • Ibeth,

     

    Customers,

     

    Unfortunately, the Windows Genuine Advantage (WGA) support forum is able to provide support in English only.  Please open the following URL:  http://support.microsoft.com/common/international.aspx. This website will help make sure you receive the appropriate support information for your location, select your region setting from the list below and then click the arrow button. Next search the page and locate the service which you require. Have a great day and thank you for visiting the WGA Forum.

     

    Thank you

     

    Stephen Holm

    WGA Forum Volunteer

    Thursday, June 26, 2008 5:55 AM
  • Ibeth,

     

    En este momento el fórum de Soporte para Windows genuino (WGA) provee asistencia en Ingles únicamente.  Para asegurarnos que recibe la información de soporte apropiada para su país, por favor use el siguiente URL: http://support.microsoft.com/common/international.aspx .  Por favor seleccione o confirme su región o país en la lista de selección, y haga clic en el botón con la flecha.

     

    Nota: Esta información será guardará en una cookie. Si tiene habilitada la opción de  cookies en su navegador, ésta configuración se mantendrá la próxima vez que visite este sitio.

     

    Gracias por su visita al fórum de OGA, esperamos tenga un buen día.

     

     

    Stephen Holm

    WGA Forum Volunteer

    Thursday, June 26, 2008 5:56 AM