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My computer isn't genuine RRS feed

  • Question

  • Hi, i am running windows xp pro and the wga thingy says:

     

    This copy of Windows did not pass genuine validation. The product key found on this computer is a Volume License Key (VLK) that has been blocked. The product key is a unique identifier assigned by Microsoft only to genuine Windows software. If this key is missing or incorrect, it may indicate the presence of counterfeit software and your system may be at risk. The Windows product key installed on this computer is a Volume License Key (VLK) that has been blocked. A VLK is typically licensed to organizations that want to use multiple copies of Windows. However, if a VLK is reported as stolen or leaked, it is blocked from passing validation and is not considered genuine. You or your organization may be a victim of software counterfeiting if: you received a computer with a VLK, but you do not have a Volume License Agreement with Microsoft, or your organization purchased a VLK from a 3rd party but does not have a Volume License Agreement with Microsoft. If you do have a Volume License Agreement with Microsoft, you believe you are using the appropriate VLK assigned to your organization, and your VLK has not been reported as stolen or lost, contact your system administrator, Large Account Reseller (LAR), or Enterprise Software Advisor (ESA) to report the problem.

    What can I do?

    Friday, March 9, 2007 3:38 AM

Answers

  • BennyboyNZ,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friday, March 9, 2007 4:23 AM
  • BennyboyNZ,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Also, please note that the mgadiag utility is identifying your installation of Office XP Pro w/Front Page as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office XP Pro w/Front Page installation from your computer.

    Since you do not have a Certificate of Authenticity for any version or edition of Windows, all available options to genuine-ize the computer will involve purchasing a genuine license for XP.  Please click on the Get Genuine prompts show as your computer starts up and as you log on, or in the Notification Area of the Taskbar, to see how to purchase a WGA Kit that will correct the situation.  You can also purchase genuine MS Windows XP from other trusted sources and install it to correct the problem.

    Friday, March 9, 2007 5:58 PM
  • Bevwa,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2003 Pro installation is showing as Nongenuine with a Blocked VLK (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  In any case, please uninstall the nongenuine installation of Office 2003 as soon as possible.

    Look on the computer or in the materials that came with your computer or with your retail Windows purchase to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or for another verison of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, March 17, 2007 2:50 PM

All replies

  • BennyboyNZ,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friday, March 9, 2007 4:23 AM
  • My computer is Windows XP Pro

    Diagnostic Report (1.7.0012.0): ----------------------------------------- WGA Data--> Validation Status: Blocked VLK Detailed Status: N/A Windows Product Key: *****-*****-JWCRQ-MHQHD-CJFRF Windows Product Key Hash: GTszGA2E23LKxE2TL57tdcl1SkY= Windows Product ID: 55274-643-2148213-23594 Windows Product ID Type: 1 Windows License Type: Volume Windows OS version: 5.1.2600.2.00010100.2.0.pro ID: dadcc3d0-7dbb-4a2d-8d30-d0e7b06f9a13 Is Admin: Yes AutoDial: No Registry: 0x0 WGA Version: Registered, 1.5.723.1 Signed By: Microsoft Product Name: N/A Architecture: N/A Build lab: N/A TTS Error: N/A Validation Diagnostic: 025D1FF3-138-80041013 Resolution Status: N/A Notifications Data--> Cached Result: 3 File Exists: Yes Version: 1.5.540.0 WgaTray.exe Signed By: Microsoft WgaLogon.dll Signed By: Microsoft OGA Data--> Office Status: 114 Blocked VLK 2 OGA Version: Registered, 1.6.20.0 Signed By: Microsoft Office Diagnostics: 025D1FF3-138-80041013 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Allowed Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: dadcc3d0-7dbb-4a2d-8d30-d0e7b06f9a131.7.0012.05.1.2600.2.00010100.2.0.pro*****-*****-*****-*****-CJFRF55274-643-2148213-235941S-1-5-21-1801674531-113007714-1060284298GBT___AWRDACPIAward Software International, Inc.F520041029000000.000000+0002D01348F0184204B14090409New Zealand Standard Time(GMT+12:00)03 114114Microsoft Office XP Professional with FrontPage1039476F84C4B40044iCnywwNW1w4s9ukTIwGMGxyGic=54185-640-0000025-1776814

    My computer didn't have a COA on it.

     

    Friday, March 9, 2007 7:05 AM
  • BennyboyNZ,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Also, please note that the mgadiag utility is identifying your installation of Office XP Pro w/Front Page as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office XP Pro w/Front Page installation from your computer.

    Since you do not have a Certificate of Authenticity for any version or edition of Windows, all available options to genuine-ize the computer will involve purchasing a genuine license for XP.  Please click on the Get Genuine prompts show as your computer starts up and as you log on, or in the Notification Area of the Taskbar, to see how to purchase a WGA Kit that will correct the situation.  You can also purchase genuine MS Windows XP from other trusted sources and install it to correct the problem.

    Friday, March 9, 2007 5:58 PM
  • O ok. So that means i have to buy the thing that makes my computer genuine?
    Friday, March 9, 2007 6:54 PM
  • BennyBoyNZ,

    That means you have to get Genuine Windows and install it.

    Friday, March 9, 2007 8:34 PM
  • XP Home Edition COA

    OEM Product

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-T23MH-CR247-KT222
    Windows Product Key Hash: Ka0IrJQ07gxdJVen4SCszSwnfZg=
    Windows Product ID: 55274-645-1896202-23743
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 99b29b62-9384-45b4-a8c2-bc81d08828ac
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>99b29b62-9384-45b4-a8c2-bc81d08828ac</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-KT222</PKey><PID>55274-645-1896202-23743</PID><PIDType>1</PIDType><SID>S-1-5-21-861567501-651377827-725345543</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D845GBV2</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>RG84510A.86A.0033.P17.0307141128</Version><SMBIOSVersion major="2" minor="3"/><Date>20030714000000.000000+000</Date></BIOS><HWID>854337D701842062</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57107</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    ta~!

    Bevwa

    Saturday, March 17, 2007 2:28 PM
  • Bevwa,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2003 Pro installation is showing as Nongenuine with a Blocked VLK (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  In any case, please uninstall the nongenuine installation of Office 2003 as soon as possible.

    Look on the computer or in the materials that came with your computer or with your retail Windows purchase to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or for another verison of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, March 17, 2007 2:50 PM
  • Details of COA on PC

    1. XP, Home Edition

    2. OEM Product

    3. No manufactors name in black lettering

    4. Product key stuck on case

     

    Ta.

    Bevwa

    Sunday, March 18, 2007 12:18 AM
  • Bevwa,

    Backup and offload your data, then do a clean installation of XP Home edition using the genuine XP CDROM that came with the computer.   You'll be 100% genuine after that!

    Here's a good tutorial on how to do a clean installation:  http://www.michaelstevenstech.com/cleanxpinstall.html

    Sunday, March 18, 2007 12:30 AM
  • Do I have to use the original XP Home edition CD that came with the PC or can I use another XP Home Edition CD with the COA that came with the PC. The Original CD is severly scratched!

     

    Bevwa

    Sunday, March 18, 2007 6:27 AM
  • Bevwa,

    You can use any genuine MS systembuilder/OEM XP Home CD to do the installation, but as you noted you will want to ONLY use the Product Key that's on your COA.  Within product editions (XP Home/Pro/etc) and further within license types (OEM/upgrade/full/volume), MS XP CDROM are interchangeable.  If you have a choice use one that has SP2 already integrated.

    Whatever you do, please resist the temptation to use anything downloaded from the internet to install XP.  MS research shows that about half of these are infested with all manner of spyware, malware, rootkits, and who-knows-what-else!

    To replace yours that's severely scratched, you can just copy the other one and use it (keep your scratched one just in case), or you can go back to the registered systembuilder from whom you purchased the XP license and ask them to participate in the MS program that replaces lost/damaged OEM product CDs for free, or if your systembuilder is no longer around, you can request a replacement from MS for $30 using this form:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/end-user_media_replacement_form.pdf

    Good Luck!

    Sunday, March 18, 2007 7:37 PM
  • hi,i am running the Validation Results shown:

     

    This copy of Windows did not pass genuine validation. The product key found on this computer is a Volume License Key (VLK) that has been blocked.

    The product key is a unique identifier assigned by Microsoft only to genuine Windows software. If this key is missing or incorrect, it may indicate the presence of counterfeit software and your system may be at risk.

    The Windows product key installed on this computer is a Volume License Key (VLK) that has been blocked. A VLK is typically licensed to organizations that want to use multiple copies of Windows. However, if a VLK is reported as stolen or leaked, it is blocked from passing validation and is not considered genuine.

    You or your organization may be a victim of software counterfeiting if:

    • you received a computer with a VLK, but you do not have a Volume License Agreement with Microsoft, or
    • your organization purchased a VLK from a 3rd party but does not have a Volume License Agreement with Microsoft.

    If you do have a Volume License Agreement with Microsoft, you believe you are using the appropriate VLK assigned to your organization, and your VLK has not been reported as stolen or lost, contact your system administrator, Large Account Reseller (LAR), or Enterprise Software Advisor (ESA) to report the problem.

     

    what should i do?

    Saturday, April 7, 2007 12:48 PM
  • Lohsy91,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer, or with the materials you received with the computer, or with your retail purchase of  Windows, to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


     

    Saturday, April 7, 2007 2:26 PM
  • qiero q mi maquina tengael windous original

     

    Saturday, April 7, 2007 10:53 PM
  • Juan,

    Unfortunately, the WGA Forum is only able to provide support in English.

    Can you post in English, or perhaps ask a friend to post for you?  Thank You!

    Sunday, April 8, 2007 1:03 AM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-PPD83-QXTV6-RX2CJ
    Windows Product Key Hash: F4x7u+qe4fnKPqCWiAV6eEOj2ss=
    Windows Product ID: 55274-648-4459992-23500
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 8e4620e8-f6df-4d95-b84c-692b4df75496
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>8e4620e8-f6df-4d95-b84c-692b4df75496</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-RX2CJ</PKey><PID>55274-648-4459992-23500</PID><PIDType>1</PIDType><SID>S-1-5-21-1409082233-261478967-839522115</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20021126000000.000000+000</Date></BIOS><HWID>34383C4F01842E42</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57143</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    My computer didn't have a COA on it...and i didnt have the XP Home edition CD that came with the PC...

     

    Sunday, April 8, 2007 12:33 PM
  • Lohsy91,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Also, please note that the mgadiag utility is identifying your installation of Office 2003 Pro as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office 2003 Pro installation from your computer, or consider participating in the Genuine Office Offer to get a genuine copy of Office direct from MS.

    Since you do not have a Certificate of Authenticity for any version or edition of Windows, all available options to genuine-ize the computer will involve purchasing a genuine license for XP.  Please click on the Get Genuine prompts show as your computer starts up and as you log on, or in the Notification Area of the Taskbar, to see how to purchase a WGA Kit that will correct the situation.  You can also purchase genuine MS Windows XP from other trusted sources and install it to correct the problem.


     

    Sunday, April 8, 2007 3:40 PM
  • Juan said:  I want my machine to have the original windows.
    Tuesday, April 10, 2007 2:57 PM
  • Locking this thread.

     

    This was done because it is too confusing to troubleshoot more then one person's issue per thread.

     

    If you have a WGA issues, please create your OWN thread spcific to your individual issue, describe the issue (in detail) as well as download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.


    Thanks,
    Darin Smith
    WGA Forum Program Manager

     

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 10, 2007 10:42 PM