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Activation failed RRS feed

  • Question

  • Please can someone help me, I have spent over 90 minutes trying to get this resolved over the phone with which has led me nowhere but to coplete frustration.

     

    I originally activated this laptop about 7-8 months ago but after having to reset back to manufacturers settings windows activation isn't working.

     

    I do not have a cd as this laptop does not have a cd drive and no-one can help solve this issue either, I have tried just about everything then I was led to here

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GKVKH-VQX2T-RPCDD
    Windows Product Key Hash: +yGGIiVGGuXjCzUIszQQ2iInNKM=
    Windows Product ID: 76477-OEM-2111907-00121
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {BBD04E5D-A8D7-4331-944C-6C9D5A8E546C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-190_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: www.microsoft.com;192.168.0.1:80
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BBD04E5D-A8D7-4331-944C-6C9D5A8E546C}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPCDD</PKey><PID>76477-OEM-2111907-00121</PID><PIDType>2</PIDType><SID>S-1-5-21-3973450131-1933979743-1066599304</SID><SYSTEM><Manufacturer>VIA/Phoenix</Manufacturer><Model>CX700</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20080613000000.000000+000</Date><SLPBIOS>ELONEX PLC,ELONEX PLC</SLPBIOS></BIOS><HWID>FF4001E00184E067</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Elonex</name><model>CEWS71</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65250</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 122D5:First International Computer, Inc|122C7:Packard Bell B.V|122C7:Packard Bell B.V
    Marker string from OEMBIOS.DAT: ELONEX PLC,ELONEX PLC

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, January 21, 2011 12:14 PM

Answers

  • Hello Illisa,

    Can you tell us if the computer has a Certificate of Authenticty (CoA) affixed to it?  On a laptop this is most likely on the bottom (or on the newest, inside the battery compartment)?

    If so please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name on it, or if it just has "OEM Product" or "OEM Software" printed on it.  DO NOT post the product key printed on the CoA.

    Also, note that the mgadiag report shows us a partial product key (that's perfecly normal and safe):

    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GKVKH-VQX2T-RPCDD
    Windows Product Key Hash: +yGGIiVGGuXjCzUIszQQ2iInNKM=
    Windows Product ID: 76477-OEM-2111907-00121
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom

    Again, without posting the product key, just tell us if the product key bolded above is the same as what's on the CoA, or different.

    According to data in the mgadiag report, your laptop is a Packard Bell brand name laptop, but it has an Elonex OEM installation of XP Home.  This is most likely the reason for the laptop's XP installation not activating.  I am not even remotely as familiar with the comings and goings of UK computer manufacturers as fellow Forum Poster Noel Paton, but as far as I can tell, Packard Bell and Elonex never "hooked up"---so there is no reason to expect that your combination of Elonex XP installation and Packard Bell-branded computer should mesh to automatically activate.

    Assuming there is a good CoA with XP Home Product Key on the computer, you may be fortunate enough to be able to run the Product Key Updater to change the installed PK to the CoA PK.  Try the PK Updater here:  http://windows.microsoft.com/en-US/windows/help/genuine/product-key  (Choose the Windows XP tab.)

    Post back to let us know how you do :-)

    PS----By the way, I noticed that your installation of Office Enterprise 2007 is a Volume Licensing installation.  Could you tell us if your use of this product is in association with a larger business, educational or perhaps gov't organization?  Or did you purchase this product from a store or seller thinking it was a retail product for sale to geberal consumers?

    Friday, January 21, 2011 1:40 PM

All replies

  • Hello Illisa,

    Can you tell us if the computer has a Certificate of Authenticty (CoA) affixed to it?  On a laptop this is most likely on the bottom (or on the newest, inside the battery compartment)?

    If so please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name on it, or if it just has "OEM Product" or "OEM Software" printed on it.  DO NOT post the product key printed on the CoA.

    Also, note that the mgadiag report shows us a partial product key (that's perfecly normal and safe):

    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GKVKH-VQX2T-RPCDD
    Windows Product Key Hash: +yGGIiVGGuXjCzUIszQQ2iInNKM=
    Windows Product ID: 76477-OEM-2111907-00121
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom

    Again, without posting the product key, just tell us if the product key bolded above is the same as what's on the CoA, or different.

    According to data in the mgadiag report, your laptop is a Packard Bell brand name laptop, but it has an Elonex OEM installation of XP Home.  This is most likely the reason for the laptop's XP installation not activating.  I am not even remotely as familiar with the comings and goings of UK computer manufacturers as fellow Forum Poster Noel Paton, but as far as I can tell, Packard Bell and Elonex never "hooked up"---so there is no reason to expect that your combination of Elonex XP installation and Packard Bell-branded computer should mesh to automatically activate.

    Assuming there is a good CoA with XP Home Product Key on the computer, you may be fortunate enough to be able to run the Product Key Updater to change the installed PK to the CoA PK.  Try the PK Updater here:  http://windows.microsoft.com/en-US/windows/help/genuine/product-key  (Choose the Windows XP tab.)

    Post back to let us know how you do :-)

    PS----By the way, I noticed that your installation of Office Enterprise 2007 is a Volume Licensing installation.  Could you tell us if your use of this product is in association with a larger business, educational or perhaps gov't organization?  Or did you purchase this product from a store or seller thinking it was a retail product for sale to geberal consumers?

    Friday, January 21, 2011 1:40 PM
  • "Dan at IT Associates" wrote in message news:55a3a6ed-21d5-424d-b93d-079aee9597e9...

    According to data in the mgadiag report, your laptop is a Packard Bell brand name laptop, but it has an Elonex OEM installation of XP Home.  This is most likely the reason for the laptop's XP installation not activating.  I am not even remotely as familiar with the comings and goings of UK computer manufacturers as fellow Forum Poster Noel Paton, but as far as I can tell, Packard Bell and Elonex never "hooked up"---so there is no reason to expect that your combination of Elonex XP installation and Packard Bell-branded computer should mesh to automatically activate.

    Assuming there is a good CoA with XP Home Product Key on the computer, you may be fortunate enough to be able to run the Product Key Updater to change the installed PK to the CoA PK.  Try the PK Updater here:  http://windows.microsoft.com/en-US/windows/help/genuine/product-key  (Choose the Windows XP tab.)

    Post back to let us know how you do :-)

    PS----By the way, I noticed that your installation of Office Enterprise 2007 is a Volume Licensing installation.  Could you tell us if your use of this product is in association with a larger business, educational or perhaps gov't organization?  Or did you purchase this product from a store or seller thinking it was a retail product for sale to geberal consumers?


    Elonex was quite a good brand at one time (they were only ever a specialist manufacturer) - I have no idea where they went...
    <googles>
    Ah - I see they still exist!
    They're still independent, and I can see no reason why the mismatch between the BIOS data and the OS data should be anything other than using the wrong disk to install
    .I suspect that they got fed up with trying to compete with the likes of Dell, so went to the niche markets

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 21, 2011 2:41 PM
    Moderator