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office is not genuine, I say it is

Question
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I purchased office 2007 for 90 $ and got the following E-Mail:
Dear, customer!Thank you for using our online service. You transaction has been successfully approved.
Login: yIoNVH
Password: ZbCWe6
Download page: http://securedownloadzone.com/user/yIoNVH/
Please copy or write down your login and password and keep it safe for future use, as they are your only means of accessing your private information and software you have purchased.
We are dedicated to provide you with highest level of service. If you have any trouble using our site or software, any questions or suugestions please e-mail us at cs@downloadshelp.net. Please include your full name and contact details (email, phone number), and we shall respond within 24 hours and give you all the help you need.
Customer Support Service
cs@downloadshelp.netAttention: Do not reply this message. If you have any comments or questions regarding this e-mail, please email us at cs@downloadshelp.net
Now, it seems - as you see below - it isn't a genuine package! - Actually, the same company advertises on ebay and other credible platforms.
Diagnostic Report (1.9.0011.0):
-----------------------------------------
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
This is frustrating. What is to do?
Sincerely, Gerold SauterFriday, January 8, 2010 9:48 AM
Answers
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Hey Gerisauter,
I looked at the website you provided and you did purchase what looks to be a non-genuine copy of windows following things dont look right.
When I google the key its all over the web please click on google. Your key is everywhere so I would suggest contacting the micrsoft piracy department.
There are three ways to report piracy.
Method 1: E-mail piracy@microsoft.com. Method 2: Call the Microsoft Anti-Piracy Hotline at (800) RU-LEGIT. Method 3: Fill out an online reporting form.
Let them know that you paid 90 dollars for office and also i would contact your creditcard and see if they can reinburse you for puchasing counterfit software.
I hope this helps and good luck to you.- Marked as answer by Darin Smith MS Saturday, January 9, 2010 12:39 AM
Friday, January 8, 2010 5:41 PM
All replies
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Hey Gerisauter,
I looked at the website you provided and you did purchase what looks to be a non-genuine copy of windows following things dont look right.
When I google the key its all over the web please click on google. Your key is everywhere so I would suggest contacting the micrsoft piracy department.
There are three ways to report piracy.
Method 1: E-mail piracy@microsoft.com. Method 2: Call the Microsoft Anti-Piracy Hotline at (800) RU-LEGIT. Method 3: Fill out an online reporting form.
Let them know that you paid 90 dollars for office and also i would contact your creditcard and see if they can reinburse you for puchasing counterfit software.
I hope this helps and good luck to you.- Marked as answer by Darin Smith MS Saturday, January 9, 2010 12:39 AM
Friday, January 8, 2010 5:41 PM -
Hi Gerisauter,
I fully agree with Michael.
The software is non-genuine,
I encourage you to submit a Piracy Report
and Most Definitely dispute the charges!
Thanks,
Darin MSSaturday, January 9, 2010 12:39 AM -
Hallo guys
I chose Method 3 and I contacted the seller for a new key or a refund.
Let's see how this will work.
Sincerely, Geri SauterSaturday, January 9, 2010 10:02 AM -
Hello gerisauter,
You did not post the full mgadiag report, but I have a feeling that, if you also received Visio from them, then it, too, is nongenuine as it is most likely also a volume licensing edition of Visio, which should not be sold to individual conusmers such as yourself.
Please make every effort via your payment method to get a chargeback or refund for the money you spent, as it did not purchase genuine software.
Microsoft does have an effective program to provide complimnetary replacement software for those who purchase counterfeit Microsoft software, but this program only applies to those who purchase software on counterfeit discs.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxpSaturday, January 9, 2010 4:17 PM -
Hello Dan
I've got visio as you mentioned, but it is genuine. Therefore I didn't included that part. Actually I could download it for free because I'm - even at my age - a Masterstudent at the Graduate School of Business in St. Gallen.
However, I ran the test again and mail you the complete report.
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-BV9K9-9PKD7-DDTB4
Windows Product Key Hash: FMdIBynJItKxQ4HTfF8bYuzZvW8=
Windows Product ID: 00359-OEM-8882423-46164
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {4872F24C-D3A8-4DE9-BC0D-A1BF6376727B}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4872F24C-D3A8-4DE9-BC0D-A1BF6376727B}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DDTB4</PKey><PID>00359-OEM-8882423-46164</PID><PIDType>3</PIDType><SID>S-1-5-21-780065672-881405441-1951607082</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 6930G </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>v0.3236</Version><SMBIOSVersion major="2" minor="5"/><Date>20090310000000.000000+000</Date></BIOS><HWID>A3BB3607018400F8</HWID><UserLCID>0807</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65156</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>88652ACCE4ED710</Val><Hash>uvwmF+ze99kePTl0jZiYCP1qHno=</Hash><Pid>89405-904-6522992-63451</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Softwarelizenzierungsdienst-Version: 6.1.7600.16385Name: Windows(R) 7, HomePremium edition
Beschreibung: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Aktivierungs-ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Erweiterte PID: 00359-00176-824-246164-02-1031-7600.0000-3532009
Installations-ID: 014524151261566633182272041932646375563706394544456134
Prozessorzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88338
Computerzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88339
Lizenz-URL verwenden: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key-Zertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88340
Teil-Product Key: DDTB4
Lizenzstatus: Lizenziert
Verbleibende Windows Rearm-Anzahl: 3
Vertrauenswürdige Zeit: 09-Jan-2010 18:52:42HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAACAAAABAABAAEAeqggZlRN9qc68votmoig8tchmBY0qYDoRso=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC ACRSYS ACRPRDCT
ASF! OEMID OEMTBL
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhciThank you very much for your assistance. I'm very glad. Let's see how it develops.
It's tpp bad I haven't a disk. So MS won't help me in my situation.
Sincerely yours,
Geri SautgerSaturday, January 9, 2010 6:11 PM -
Hello gerisauter,
The full mgadiag report that you posted is showing that you Visio Professional 2007 is a Genuine retail license, so no worries there.
If you are a registered student at a University, you would most likely qualify for the Office "Ultimate Steal Deal."
Your report indicates that your Windows installation is in German, so here is the link for the German language page for the "Ultimate Steal Deal." http://www.microsoft.com/student/discounts/daswahreoffice/default.aspx
Office Ultimate Edition 2007 has almost the same programs as does Office Enterprise 2007.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxpSaturday, January 9, 2010 6:26 PM -
Hello Dan
I should have chosen your suggestion in the first place and all that hassle wouldn't have occurred.
In the meantime I downloaded office 2010 beta - from your webpage!!! - and I will get the genuine version in Juli.
While you are doing a great job even on Saturdays, the piracy-provider sent an automated response. I wonder, how that will develop.
Lessons learned: First, I have to be careful concerning providers, second, microsoft can be a great company, if people know about its staff. Finally, there are for students really affordable - but little popularized - deals.
All the best,
Geri Sauter
P.S.: Office Ultimate 2007 will remain - and: closely watched - in my pipline. So, I'll get out of the woods whatever will happen ;-)Saturday, January 9, 2010 8:55 PM