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Office XP Teacher/Student edition will not validate for 07 Standard RRS feed

  • Question

  • I purchased Office 2007 Standard Upgrade at Circuit City last week. I had Office XP Teachers/Students installed, and reading the license terms on the box, this should validate the upgrade license. Office XP had been updated before using this page, and the copy was valid, genuine, etc.

    My computer had an OEM 90 day Office 03 trial on it, and now when I try to validate Office 07, 07 validates, but Office 03 causes it to fail the upgrade validation because Office 03 was never registered (or used).

    How can I resolve this issue?

    Thanks for your help,

    John

     

    Diagnostic report results:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YCFC7-4P6RP-H8YF8
    Windows Product Key Hash: 5sr/wcSKutq5drDCSn1DxhGnpLw=
    Windows Product ID: 76487-OEM-2211906-00111
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 7c283eec-e64e-48d2-9474-44998130c9f9
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_B4D0AA8B-817-80070057

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>7c283eec-e64e-48d2-9474-44998130c9f9</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-H8YF8</PKey><PID>76487-OEM-2211906-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-4101645078-2580520121-3293581507</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M55</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.10</Version><SMBIOSVersion major="2" minor="34"/><Date>20060508000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>514F3907018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>8529CF7DD8D8F0A</Val><Hash>PS/jFhs10TEJ91HdR7WTN7mgAas=</Hash><Pid>81607-901-7415551-64278</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, March 15, 2007 5:34 AM

Answers

  • Good Morning John,

         Sorry to hear about your recent complications. Seems like you  have a few things occuring simultaneously which are causing the problems. Microsoft does not recommend running multiple versions of Office simultaneously but it is possible to install and use more than one version on a single computer. For example, you can install and use both Microsoft Office XP and Microsoft Office 97 on the same computer.

    Below is a Knowledge Base (KB) article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other.
    http://support.microsoft.com/kb/290576/en-us

         I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Please uninstall all versions of MS Office.  Then please follow the directions from your directions from Office Student and Office 2007 upgrade.  This should alleviate existing problems.  Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.
    Next, review the KB article @ http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility.  This link provides information for Windows Product Key Update Tool Instructions.
    If you are still having issues, can you do the following?
    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 
    We can take a look at it and offer you some suggestions as to how to resolve this issue.

     

    Please let me know at your earliest convience if this solution works.  Thank you and hope you have a great day!!!

     

    regards

    Stephen Holm MS

     


     


     

    Thursday, March 15, 2007 5:50 PM